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Mercure Гамбург Сити 4 звезды

Примечание: отзывы клиентов 4.5/5 Отзывов: 5 519

сертифицированный отель ALLSAFE

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Номер 1

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+ 23 Услуги

Особенности отеля

  • Отель с сертификатом ALLSAFE

  • Просторные номера (площадью около 24-44 м²): Superior, Privilege и люксы Junior.

  • Отель для командировок и семейного отдыха с большой автостоянкой и гаражом.

  • Новая зона для рабочих встреч и мероприятий с современной системой освещения.

  • Расположен в центре рядом с ХафенСити, разводными мостами, центром города, театром и др.

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 15h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг Платные услуги
  • Разрешено проживание с домашними животными Платные услуги
  • Отель с номерами только для некурящих
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • Ранний заезд / поздний выезд Платные услуги
  • Химчистка / глажка Платные услуги
Питание
  • Завтрак Платные услуги
  • Ресторан (-ы): 1
  • Бар (-ы): 1
  • Обслуживание в номере
Развлечения и отдых
  • Сауна
  • Поле для гольфа на 18 лунок (рядом с) Платные услуги
  • Другие возможности для занятий спортом
Бизнес-услуги
  • Конференц-зал (-ы): 9
  • Бизнес-центр с самообслуживанием
  • Заказ услуг печати/копирования

Расположение отеля

Mercure Гамбург Сити

Amsinckstr.53
20097 гамбург
германия

Телефон: +4940236380

Факс: (+49)40/23638155

Заезд с 15h00

Выезд до 12h00

  • KRAFTWERK TIEFSTACK :  3 LIPPELTSTRASSE

  • Hamburg Airport :  S1 HH Hauptbahnhof

  • S3 S31 :  S3 S31 HAMMERBROOK

  • На самолете

    BREMEN На расстоянии 130 км / 80,79 миль

  • На самолете

    HAM International На расстоянии 16 км / 9,94 миль

  • На самолете

    LUEBECK AIRPORT На расстоянии 60 км / 37,29 миль

  • На поезде

    HAUPTBAHNHOF На расстоянии 1,5 км / 0,93 миль

GPS:53.545363, 10.0173

Наши номера

Обновленный 4-звездочный отель Mercure Гамбург Сити предлагает номера Superior с двумя односпальными кроватями или двуспальной кроватью/диваном и комфортабельные номера Privilege/люксы Junior с большой двуспальной кроватью/диваном. В каждом из 187 номеров есть кондиционер и бесплатный WIFI. 2 ребенка до 16 лет могут проживать в номере бесплатно.

Наши бары и рестораны

PIER_1163

Тип кухни: Интернациональная кухня

Свистать всех наверх — в бистро PIER_1163 Bistro! На рассвете, когда порт отдыхает, вы легко найдете подходящее место на причале. Традиции Гамбурга в сочетании с международной классикой: свежее и оригинальное ганзейское «На всех парусах!»

BAR PIER_1163

Бокал вина, смотря на воду, пиво и футбол или прохладительные напитки в компании друзей и коллег после работы – в нашем баре. Hafenwasser или Strandperle – у нашей команды есть идеальный коктейль для Вас!

Недоговорная фотография

  • понедельник закрыто
  • вторник закрыто
  • среда закрыто
  • четверг закрыто
  • пятница закрыто
  • суббота закрыто
  • воскресенье закрыто

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 9

  • Максимальный размер: 180 м²

  • Максимальная вместимость: 120 человек

  • Максимальная вместимость банкетного зала: 120 человек

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Отзывы наших гостей о
Mercure Гамбург Сити

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.5/5

Отзывов: 5 519

Рейтинг TripAdvisor 4.0/5

Отзывов: 983

2021 Сертификат качества TripAdvisor
Сертификат качества 2021

Good hotel room size, but no fresh towls and cleaning could be better

Примечание: Tripadvisor 3.0/5

robinthart1981 Family - 25/08/2021 Реальные отзывы TripAdvisor

We also found a baby pacifier in the room that gives some doubts about the room cleaning. Location was ok. And the room size was good to. We stayed in the junior suite room. Positive was that the minibar was included

Хорошо

Примечание: отзывы клиентов 4.5/5

Е. Деловые путешественники - 15/11/2019 Проверенные отзывы - ALL

Номер был чистый, кровать удобная, персонал в отеле приветливый, проблем не возникло, завтрак хороший.

Dear Elena Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Хорошо, как обычно

Примечание: отзывы клиентов 4.0/5

Dmitry Деловые путешественники - 12/04/2019 Проверенные отзывы - ALL

Сотрудники не очень внимательны к деталям и просьбам - просил утюг в номер (не принесли), забирал сам на reception )) Не очень хорошее качество уборки - пыль в номере, при аллергии это не хорошо

Dear Dmitry K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Nice hotel with nice staff

Примечание: Tripadvisor 5.0/5

FarAway17828791316 Family - 29/03/2019 Реальные отзывы TripAdvisor

We were four adults and two children visiting Miniature Wonderland and the hotel was suitable in all ways. We had one double room and one very good family rooms for two adults and two children. Both rooms were very comfortable. The staff was friendly and efficient.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Tiedge Front Office Manager

Недостаточно хорошо

Примечание: отзывы клиентов 2.5/5

А. Деловые путешественники - 06/02/2019 Проверенные отзывы - ALL

Легкое разочарование..... Нет даже бутылки питьевой воды в номере, кофемашина есть, но каждая капсула по 1 Евро.... Спорт-зала нет... Не знаю, я всегда думал, что Mercure выше Novotel по классу. Видимо я заблуждался.... Резюме: за эти деньги в Гамбурге можно найти жилье и лучше.

Dear Alexander P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations. I will discuss the mentioned points concerning the coffee station and the water with our team and our management. I am glad to here that you were happy with our service. I want to thank you again for your honest feedback. It is really important for us so that we can improve our service. We hope to welcome you again in our hotel. Kind regards, Denise Tomrell Managers Assistent & Projekt Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Disappointing stay

Примечание: Tripadvisor 2.0/5

Travel29583607770 Family - 25/12/2018 Реальные отзывы TripAdvisor

I requested an extra bed for our kids in the reservation. I also wrote a comment with request for extra bed during online check in. We arrived pretty late and the extra bed was not Made?? Even though we requested it twice and Made reservation for 4 persons. We had to want for half an hour before the bed was made. We were not happy!

Хороший отель

Примечание: отзывы клиентов 4.5/5

А. Деловые путешественники - 06/11/2018 Проверенные отзывы - ALL

Чистота, доброжелательный персонал, прекрасный завтрак

Dear Oleksandr I., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Super friendly staff!

Примечание: Tripadvisor 4.0/5

-travelling-around29 Family - 06/10/2018 Реальные отзывы TripAdvisor

The staff was great and super helpful. They helped me a lot since my son needed to keep his medication in the fridge. The rooms were ok and clean. The bed was very comfortable and surprisingly also the sofa bed. The only thing I missed was more restaurant and food options. They have a coffee shop that only opens around 10... so you don’t have a quick option for breakfast.

Excellent stay

Примечание: Tripadvisor 5.0/5

scatterdells Business - 16/09/2018 Реальные отзывы TripAdvisor

The hotel is in a great location with good pubic transport connections to the city centre and main airport. It is currently being extensively re-furbished with not only new decoration, but also new beds which are extremely comfortable.The staff could not be more helpful or friendly and speak multiple languages. Emily Tiedge is particularly professional and helpful and her excellent customer service is one of the highlights of staying at this hotel. I am based in Hamburg every week for 3-4 nights a week and it makes a real difference to meet individuals like Emily when away from home, where nothing is too much trouble .The hotel is very clean and the restaurant and bar situated looking over a canal.I would highly recommend this hotel.

Все очень хорошо.

Примечание: отзывы клиентов 5.0/5

М. Семьи - 01/09/2018 Проверенные отзывы - ALL

Пребыванием довольны. Завтраки сытные. Приятно было получить приветственный напиток, за ожидание регистрации.

Dear Mariya K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Nice hotel close to the city center

Примечание: Tripadvisor 4.0/5

TAIN2013 Solo travel - 30/07/2018 Реальные отзывы TripAdvisor

The hotel is located next to a canal which makes it a very beautiful location although it is slightly out of the city center. Rooms are large and staff is friendly and helpful. It is well connected with a metro station a short distance road along the canal. Being out of the city center makes it a peaceful location. However being a business district, the area is deserted in the evenings and night. So I would recommend taking a taxi if you are arriving or leaving late at night.

Dear Mercure Guest, Thank you for being our guest during your recent trip to Hamburg and for sharing your positive experience with us a other travelers. We appreciate your time and effort in describing the location of our Hotel, it is indeed beautiful and close to the city if you want to avoid the stress of the center. Your recommendation about taking a taxi in the evening or night is a good advice, if you want to get faster and save your time. We hope to get the chance to welcome you again. I wish you a nice summer and a great week. Kind Regards, Daniela Rodriguez Guest Relation Manager

Nice hotel

Примечание: Tripadvisor 5.0/5

marcbetjes Business - 30/07/2018 Реальные отзывы TripAdvisor

NIce hotel a bit out off the center ( 10 min ), but friendly staff, when you need info they will give the correct information. Great and clean rooms, Breakfast ok, cold warm, all you need is there.... next time here again !!!

Dear Mercure Guest, Wow! Thank you for the 5 Star Rating and for sharing here with us and with other travelers to read your wonderful experience with us! We were all happy to read you had a nice stay and we really appreciate your kind words mentioning our hotel staff, believe me, it is very rewarding. If your next destination is going to be Hamburg, you know your are more than welcome to stay again with us. I wish you a great summer and we hope to see you soon. Kind Regards, Daniela Rodriguez Guest Relation Manager

Overall very good - just some details.....

Примечание: Tripadvisor 4.0/5

kbv60 Business - 02/06/2018 Реальные отзывы TripAdvisor

- blanket of the bed too thick (summertime!!! enough additional blankets in the wardrobe) - rubber sheets on the matress (why do some hotels think this is necessary, where other hitels can cope without them? I am not a bed wetting child...and never was) - AC/electricity switched of during the day for cost savings! Couldn’t believe that. - no sweetener for coffee on the breakfast table or at the buffet....had to ask for it every morning - milk for the coffee on the table indtead of cream (a habit that more and more people follow....diluting coffee with skinned milk) - service team too busy at breakfast with removing used plates, etc instead of providing quickly coffee to newcomers (I had to wink at service and ask for coffee every morning)

Dear Mercure guest, Thank you for being our guest during your recent trip in Hamburg and for taking the time to write us this honest review about your recent experience with us. Reading your overall evaluation, I very much regret that your stay with us did not meet your expectations. My apologies for the service that has been offered to you during your stay with us. We did face a higher peak at breakfast then normally and I am sorry to read that our F&B team weren’t fully prepared to deal such a situation.We will definitely have a look into that issue. This is not how our standard at Mercure and therefore your feedback will be shared with our team. We should not have any excuse for every detail you wrote about, although we all work hard as a team to earn each guest's heart. I am sure we all learned a new lesson with your Feedback. I wish you a nice Monday and I hope to get the chance to welcome you back as our guest in the near future. I send my best regards from Hamburg, Kind Regards, Daniela Rodriguez Guest Relation Manager
Примечание: отзывы клиентов 4.5/5

Н. Пары - 04/12/2017 Проверенные отзывы - ALL

комфортный и тихий отель в центре города с очень удачным расположением

Dear Nadezda, Thank you for your Feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…
Примечание: отзывы клиентов 3.5/5

Sergei Деловые путешественники - 06/10/2017 Проверенные отзывы - ALL

уборка в номере не качественная, не были предоставлены шампунь и гель для душа

Dear Sergei B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Trip to Hamburg

Примечание: Tripadvisor 2.0/5

Bart188632 Business - 01/10/2017 Реальные отзывы TripAdvisor

The Mercure hotel is a nice hotel at the edge of the city centre. We had booked a privilege room. The bed was way too small for 2 adults as well as the bathroom. The room was clean. However hotel staff should not enter the room without checking the don't disturb label at the door and without knocking !!!!! Does not feel good. The staff at the reception desk treats you as a small child, are not so polite and don't look you in the eyes and made a mess of the doorkeys. Finally the staff at the hotel restaurant are incompetent. Many trainees I guess without supervision. Also not very polite, Dinner (fish) was still cold inside. In short, a disaster. Breakfast is excellent with good staff serving you and taking care of everybody. These people probably leave after breakfast !!! because the rest of the day service is really bad.

Dear Bart188632, we are happy to receive your feedback and be assured we take it very seriously. Our Team is already informed and all the colleagues will be sensitized. Thanks for taking your time to share your opinion with us. Have a great day and enjoy your week. Kind regards from Hamburg, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1163-gr@accor.com

Прекрасно

Примечание: отзывы клиентов 5.0/5

Ю. Деловые путешественники - 05/09/2017 Проверенные отзывы - ALL

Очень хорошо

Dear Balychev Y., спасибо! Большой привет из Германии, Kim-Nadja Flägel Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Good location nice view

Примечание: Tripadvisor 4.0/5

Adimaritoma Family - 09/05/2017 Реальные отзывы TripAdvisor

We stayed at this hotel while transiting through Hamburg for one night. It has a good location just outside the city center and the room had a nice view. Breakfast and bar were of high quality. Unfortunately the charging of expensive parking in front of the hotel is not guest friendly as parking on the street just outside the hotel is plenty and free.

Dear Adimaritoma, at first I want to thank you for the nice comments regarding your stay in our hotel and for the time you took to write us about your experiences. Due to the fact you only transited Hamburg, I guess there wasn't that much time to explore the city?! But as we could persuade you of our quality and the room was after your fancy, we hope to welcome you again in our hotel; maybe for more than one day? Even the parking "problem" was self-solved with discovering the free parking possibilities just one street ahead. So there is plenty reasons to return! We are looking forward to your next stay. Until then I wish you a pleasant weekend and a lovely day. Warmest (in fact the sun really shines) regards, Sharina Utzt Guest Relation & Quality Managerin ________________________________________ AccorHotels Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1163-qm@accor.com
Примечание: отзывы клиентов 3.5/5

Анонимно Деловые путешественники - 04/03/2017 Проверенные отзывы - ALL

Стандартная командировка с одним работающим лифтом

excellent hotel

Примечание: Tripadvisor 5.0/5

berndgruen Solo travel - 01/02/2017 Реальные отзывы TripAdvisor

my favourite hotel in Hamburg, I always stay there when I am in Hamburg. This time it was a private stay - employees extremely friendly and helpful, rooms very clean, breakfast excellent - will return for sure again.

Dear berndgruen, thanks for writing us such a great praise. Calling us your "favourite hotel" is the best thing we could receive. Nice to see you even book us for private reasons as well as for business trips. So if breakfast, our staff and the cleanliness were perfect - these should be enough reasons to come back again and again, or? We would really like to welcoe you again soon. Until then I wish you a wonderful day and a great weekend. Kindest regards, Sharina Utzt Guest Relation & Quality Managerin ________________________________________ AccorHotels Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1163-qm@accor.com

Последние отзывы: 20

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