ibis Гамбург Альстер Центр 2 звезды

Very unflexible service regarding a unintentional double booking for the same day. Strict no instead of suggesting options. Will be my only stay at this hotel, doesn’t live up to other Ibis servicelvl

The stay was ok, but there was an unpleasant noise coming from the ventilation system, the whole time. Fortunately, I always bring earplugs when sleeping in hotels, just in case. I checked out early, and asked the receptionist if I could leave the car in the garage some more hours. The answer was yes, no problem. I returned to the hotel to pick-up the car in the afternoon and pay for the garage, but there was another receptionist on service. He did not react very friendly, saying that I should have paid at the checkout (which I did for the period until 12:00). Therefore, he had to check in the system what was already paid, and what was remaining. He was visibly annoyed, loud voiced, and calmed down a bit when he saw my ALL Platinum card. Could be avoided... There were other guests at the reception, and it seemed I was doing something against the house rules. Unpleasant.

As expected from Inis the hotel was both clean and comfortable. The staff were wecoming and the buffet breakfast was ample. One minor complaint, as I had heavy luggage, was that there were around ten steps to navigate to reach the lift.

Rooms were so small but this is something you expect from IBIS. I couldn't believe this: First of all everyone should know in IBIS twin room means on one Queen bed they put two small tween mattresses and call it twin room and charges you for the twin room. We paid $190 per night for this room, wasn't cheep. My friend & I had only one pillow!! no blanket or extra sheets, and not any other amenity or room service at all! But top of that this specific hotel had the rudest front desk staff I ever seen. When at 11:30 pm I went downstair & asked the first person to give us one pillow , he responded, we don't have?! I didn't know if I understood properly, and asked again, when his coworker joined. A rude absolutely ignorant person who answered we don't have pillow, and if you don't like it here you can leave..... at midnight!! Of course I left on the day after, but that night my friend & I slept with one pillow without the blanket. We had booked the room in advance and it was paid, we couldn't go to another hotel that night and we didn't know anywhere in that city. I just like to make sure whoever read my note don't take a risk and go to this hotel. I personally don't like to go back to Hamburg at all!

Hotel,had zero ambiance, good front desk service but bar closed and basic rooms. Unfortunately I cannot this higher: small bathroom, okay bed and dirty ceiling (webs where the air-condition vents are). Price was quite high due to “dynamic pricing” but, all in all, just a good location to crash for the night. Could have been better.