ibis Куала-Лумпур Сити Центр 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 2 255

Гарантия
лучшей цены
ibis Куала-Лумпур Сити Центр - Image 1
ibis Куала-Лумпур Сити Центр - Image 2
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32 Jalan Yap Kwan Seng, 50450 КУАЛА-ЛУМПУР, Малайзия

Описание

Особенности отеля

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

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Расположение отеля

ibis Куала-Лумпур Сити Центр

32 Jalan Yap Kwan Seng
50450 КУАЛА-ЛУМПУР
Малайзия

GPS:3.163079, 101.714573

Телефон
Факс +60 3-2778 3300

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 2 255

Рейтинг TripAdvisor  3.8/5  Отзывов: 522

Bad house keeping or front desk service!

Примечание: Tripadvisor 3.0/5

Vince L Friends getaway - Реальные отзывы TripAdvisor

I frequent patronise this property almost every month when I'm in KL. Today was quite upset on the service the hotel provided. (Knowing this property is 4 star and under Accor). My friend spills a packet of water with ice all over the floor and even affect the curtains. So I called the front desk (17 April 8.30pm) and Melissa answered and I told her the situation. She mention she will inform the housekeeping to attend. I waited 15mins and called back, and she mention she informed the housekeeping. I have waited for 45mins and there is still noone here. End up me and my friend clean the mess. We were hoping they help us in cleaning bcos they are sweet stuff and we can only use tissue and water to clean. Quite disappointed in this Accor property and I'm hesitant to come again.

Awful!

Примечание: Tripadvisor 1.0/5

Anthony P Реальные отзывы TripAdvisor

We stayed in Room 1301 for a long stay. The room was noisy with neighbours coming and going at all hours of the night 3 or 4 to a room. The shower had a rancid smell for all of our stay, as if a dead rat had atrophied in the drain. We did ask at reception and emailed in advance before our stay twice for a higher level room but was refused . The windows in the room were absolutely filthy with algae covered obstructed views, so we just shut the curtains permanently. We won't be staying again

Mr Anthony, Thank you for sharing your feedback. We deeply apologize for the issues you experienced during your stay. We understand that noise, unpleasant odors, and cleanliness are crucial factors for a comfortable visit, and we regret that we did not meet your expectations in these areas. We sincerely apologize for the noise disturbances and the condition of the shower and windows in your room. This is certainly not the experience we aim to provide, and we will immediately address the concerns you raised with our housekeeping and maintenance teams to ensure these issues are resolved. We also apologize that we were unable to accommodate your request for a higher-level room; we strive to fulfill all requests when possible, and it’s unfortunate that we could not do so on this occasion. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another chance in the future. If you’d like to discuss your experience further or if there’s anything else we can do to make things right, please don’t hesitate to reach out directly. Best regards, Vivian Chu Hotel Manager

Room for improvements.

Примечание: Tripadvisor 4.0/5

Catwoman1105 Семьи - Реальные отзывы TripAdvisor

We stayed for 3 nights and its our first stay at this hotel. The guests are multi-nationalities so are the staff. Security wise is tip top. Buffet breakfast was delicious. Do note that this hotel only cater buffets for bf, lunch & dinner. No ala carte. There's a minimart just across. I felt the guy at the reception was unhelpful when we request for early check-in as we arrived at 2pm. When requested to check if the room is ready, he refused to check and told us the official check-in time is 3pm and take a walk. Well, we knew that. Too rigid. So we took a walk during the hot midday sun. Deluxe Room was slightly bigger in comparison however, not much storage compartments. No room service as well. Ours is a corner room and has zero view, just construction. Better bring ur own toiletries. Gym has no dumbbell. All in all, i've stayed at better hotels for a 4*.

Sir/Mdm I am writing to apologize for the unfriendly hospitality you experienced during your recent visit to our home. We understand how important it is to make our guests feel welcome and we are deeply sorry that we failed to do so. We understand that it is our responsibility to make sure our guests are comfortable and feel at home. We regret that we did not provide you with the warm and inviting atmosphere that you deserved. We should have been more attentive to your needs and made sure that you felt welcomed and appreciated. We are sorry that we did not make the effort to get to know you better and make your visit more enjoyable. We should have taken the time to learn more about you and your interests, and we apologize for not doing so. We are also sorry for any inconvenience we may have caused you during your visit. We should have been more accommodating and understanding of your needs. We should have been more flexible and accommodating to your requests. We understand that our lack of hospitality has caused you to feel unwelcome and uncomfortable. We are truly sorry for this and we promise to do better in the future. We will strive to make sure that our guests feel comfortable and welcome in our home. Once again, we apologize for the unfriendly hospitality you experienced during your visit. Looking forward to welcoming you again soon. Thank you, Vivian Chu Hotel Manager

Warm & Professional Hospitality!

Примечание: Tripadvisor 5.0/5

GrandTour47405045791 Solo travel - Реальные отзывы TripAdvisor

Exceptional service at the front desk! The guy name Hasyim was friendly, professional, and went above and beyond to ensure a smooth check-in. Truly made my stay enjoyable. I arrived at the hotel exhausted after a long flight, but he greeted me with a warm smile and made the check-in process smooth and quick. He even recommended some great local restaurants and must-visit places, which was really helpful as a first comer to Malaysia 🥰

Sir/Mdm Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Best, Vivian Chu Hotel Manager

Хорошее распоряжение, сервис

Примечание: отзывы клиентов 5.0/5

Галина Пары - Проверенные отзывы - ALL

Хороший сервис, расположение отеля

Уважаемый, Позвольте поблагодарить Вас за столь высокую оценку нашему отелю. Надеемся, что нам удалось заслужить Вашу лояльность. Я обязательно поделюсь Вашими комментариями с моими коллегами, им будет очень приятно услышать такое мнение о их работе. Я также признательна, что Вы сообщили нам о том, что помешало Вам насладиться услугами нашего отеля в полной мере. Мне искренне жаль, что некоторые аспекты Вашего пребывания у нас причинили Вам беспокойство. Будьте уверены, что Ваши комментарии были переданы генеральному управляющему отеля и. будут учтены. Будем рады Вашему возвращению. С уважением, Vivian Chu Hotel Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 3 269 Отзывов 9/10 Расположение
  • 3 315 Отзывов 7.1/10 Номер
  • 2 715 Отзывов 7/10 Сервис
  • 155 Отзывов 4.5/10 Интернет
  • 1 635 Отзывов 7.5/10 Чистота
  • 1 198 Отзывов 7.4/10 Завтрак
  • 678 Отзывов 8.5/10 Атмосфера

В сотрудничестве с Trustyou

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