**Dear Ms. Elena D.,** Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. I am pleased to know that you appreciated our **convenient location, just a short walk from the Petronas Twin Towers**, and that you were satisfied with your accommodation, cleanliness, arrival, our Heartists and departure experience. At the same time, I am sorry to learn that our **rooftop pool did not meet your expectations**. We appreciate you bringing the condition of the pool tiles to our attention. Your feedback has been shared with the relevant team for review and follow-up, as maintaining a safe, clean and pleasant leisure area is important to us. We also understand your comments regarding the hotel being suitable for a short stay. We continuously work to improve our facilities and overall guest experience, and feedback such as yours helps us identify areas requiring attention. Thank you once again for choosing ibis Kuala Lumpur City Centre and for being an ALL Accor member. I sincerely hope we will have the opportunity to welcome you again and provide you with an improved experience. **Warm regards,** **Muntaz Narayani A. Rajakopal** Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. Marina P., Thank you for taking the time to share your feedback following your recent family stay at ibis Kuala Lumpur City Centre. We are delighted to know that you enjoyed our convenient location, just a short walk from the Petronas Twin Towers, and that you were satisfied with our breakfast, accommodation, WiFi, and the service provided by our team. It is also wonderful to know that you would recommend our hotel to your friends and family. At the same time, I sincerely apologize for the shortcomings you experienced with the cleanliness of your room. I am sorry to learn that you found dust on some surfaces and that the bed linen and towels appeared worn. Please rest assured that your comments have been shared with our Housekeeping team for immediate review and corrective action. We are committed to maintaining the cleanliness and quality standards our guests expect and deserve. Thank you once again for your valuable feedback. We truly appreciate your comments as they help us improve our services, and we hope to have the pleasure of welcoming you and your family back for an even better stay in the future. Kind regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. Svetlana S., Thank you for taking the time to share your feedback and for rating your stay 80/100 following your recent family stay at ibis Kuala Lumpur City Centre. We are delighted to know that you enjoyed our convenient location, swimming pool, attentive Heartists, and that you were satisfied with your accommodation, cleanliness, Wi-Fi, and check-in and check-out experience. We also appreciate your valuable feedback regarding the quality of our towels. Please accept our apologies that they did not fully meet your expectations. Your comments have been shared with our Housekeeping team for review as we continuously work to improve the comfort and quality of our guest amenities. Thank you once again for your kind feedback. We truly appreciate your support and look forward to welcoming you and your family back to ibis Kuala Lumpur City Centre for another enjoyable stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Iuliia E., Greetings from ibis Kuala Lumpur City Centre! Thank you for taking the time to complete our guest satisfaction survey and for sharing such detailed feedback regarding your recent stay with us. We are pleased to know that you appreciated our convenient location, spacious and clean rooms, and pleasant overall atmosphere. At the same time, we are truly sorry to learn about your experience with our front office and check-out service, particularly in relation to luggage storage assistance and the level of engagement you received from our team. Please accept our sincere apologies for the lack of clarity and attentiveness you encountered. This is not the standard of service we aim to provide, and your comments have been shared with the Front Office team for immediate coaching and improvement, especially in communication, guest guidance, and service attitude. We also take note of your feedback regarding breakfast selection and replenishment of items, as well as your comments on dinner and facilities. These points have been shared with the respective departments for review to ensure better consistency and guest satisfaction, particularly for international dining preferences and peak service periods. On a positive note, we are glad that you recognized our sustainability efforts and WiFi performance. Your feedback is valuable in helping us understand where we are performing well and where we must improve. We sincerely appreciate your honest observations, as they help us strengthen our service culture. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more attentive experience across all touchpoints. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Dear Mr. C., Thank you for sharing your detailed feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you appreciated our strategic location, within walking distance to the iconic Petronas Twin Towers and close to public transportation. It is also encouraging to read that your arrival and check-in experience was smooth, your room requests were accommodated with a higher-floor allocation, and that you found the cleanliness standards consistently high. Your positive ratings for our team, WiFi, and sustainability efforts are sincerely appreciated. At the same time, we take note of your comments regarding the breakfast selection. We understand your concern about the repetition of the menu and the level of spiciness of certain meat dishes. Our breakfast offering is designed to reflect both local Malaysian flavors and the diverse international guests we welcome; however, we recognize the importance of providing broader variety and milder options to suit different preferences. Your feedback has been shared with our Culinary team for review as we continuously evaluate ways to improve balance and rotation in our menu selection. We value your recommendation score and appreciate your honest assessment. It was a pleasure hosting you and your friends, and we hope to welcome you back on your next visit to Kuala Lumpur for an even more satisfying experience. Warm regards, Vivian Chu Hotel Manager

Dear Mr. S., Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay, from our convenient location and comfortable rooms to the pool and breakfast selection. We also appreciate your detailed observations, including the water filters in the bathrooms and the tourist tax information. Your feedback helps us ensure our guests have a smooth and enjoyable experience. It was a pleasure having you and your partner at ibis Kuala Lumpur City Centre, and we look forward to welcoming you back on your next visit. Warm regards, Vivian Chu Hotel Manager

Dear Ms. Sayyora M., Thank you very much for sharing your wonderful feedback following your stay at ibis Kuala Lumpur City Centre. We are delighted to hear that our cleanliness and comfort exceeded your expectations. Your kind words about our team, especially the room attendant, are greatly appreciated and will be shared with the staff as encouragement. It is also fantastic to know that you enjoyed our sustainable initiatives, the green environment, clean pool, and fitness centre. We are proud to provide a welcoming and eco-friendly space, and your comments reassure us that our efforts are appreciated. Thank you again for recommending our hotel. We look forward to welcoming you back for another fabulous stay in the future. Warm regards, Vivian Chu Hotel Manager

Dear Bazarova O., Thank you very much for choosing ibis Kuala Lumpur City Centre and for taking the time to share such a wonderful and detailed review. We are delighted to know that you enjoyed your stay, especially our convenient location, clean and comfortable rooms, and the helpful service from our team. It is great to hear that you liked the pool on the 31st floor and appreciated the daily housekeeping service. We are also glad that our breakfast selection met your expectations and added to your overall experience. We truly appreciate your perfect scores for many aspects of your stay, including arrival experience, accommodation, cleanliness, Wi-Fi, and our sustainable initiatives. Your positive comments are highly encouraging for our entire team. We also take note of your feedback regarding the Fitness Centre and pool ratings. Rest assured, we will review these areas with our management team for further improvement. Thank you once again for recommending us and for your kind words. We sincerely hope to welcome you back for another pleasant stay in the near future. Warm regards, Vivian Chu Hotel Manager

Ms O., Thank you for choosing Ibis Kuala Lumpur City Centre and for sharing your feedback. We’re delighted to hear that you found your stay clean and that the hotel offered everything you needed for a comfortable experience. Your feedback is exactly the kind of affirmation we aim to receive—in short, clean and hassle‑free, with all the essentials covered. We hope to welcome you back again when you’re in Kuala Lumpur! Warm regards, Vivian Chu Hotel Manager

Уважаемый, Позвольте поблагодарить Вас за столь высокую оценку нашему отелю. Надеемся, что нам удалось заслужить Вашу лояльность. Я обязательно поделюсь Вашими комментариями с моими коллегами, им будет очень приятно услышать такое мнение о их работе. Я также признательна, что Вы сообщили нам о том, что помешало Вам насладиться услугами нашего отеля в полной мере. Мне искренне жаль, что некоторые аспекты Вашего пребывания у нас причинили Вам беспокойство. Будьте уверены, что Ваши комментарии были переданы генеральному управляющему отеля и. будут учтены. Будем рады Вашему возвращению. С уважением, Vivian Chu Hotel Manager

Уважаемый Kristina S., Спасибо за то, что Вы нашли время ответить на наши вопросы и.. поделиться своим мнением о проживании в ibis Kuala Lumpur City Centre. Мне очень жаль, что предложенный сервис не соответствовал Вашим ожиданиям. Позвольте принести Вам свои самые искренние извинения. В Ibis мы боремся за то, чтобы предложить обслуживание самого высокого уровня для каждого из наших гостей. Поэтому Ваш отзыв очень важен для нас. Будьте уверены, что все необходимые меры будут приняты для того, чтобы подобного не повторилось в будущем. Мы Вам очень благодарны за отзыв, и.. искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. Искренне Ваш, Vivian Chu Hotel Manager

Дорогой Гость, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Vivian Chu Hotel Manager

Уважаемый, First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager

Уважаемый, Позвольте поблагодарить Вас за столь высокую оценку нашему отелю. Надеемся, что нам удалось заслужить Вашу лояльность. Я обязательно поделюсь Вашими комментариями с моими коллегами, им будет очень приятно услышать такое мнение о их работе. Я также признательна, что Вы сообщили нам о том, что помешало Вам насладиться услугами нашего отеля в полной мере. Мне искренне жаль, что некоторые аспекты Вашего пребывания у нас причинили Вам беспокойство. Будьте уверены, что Ваши комментарии были переданы генеральному управляющему отеля и будут учтены. Будем рады Вашему возвращению. С уважением, Vivian Chu Hotel Manager

Уважаемый Ekaterina B., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т..к.. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и. мы надеемся что Ваш следующий визит будет столь же приятным, как и. этот. Искренне Ваш, Vivian Chu Hotel Manager

Уважаемый Aleksei S., I hope this letter finds you in good health and spirits. I am writing to apologize for the unpleasant hospitality that you experienced during your recent stay at our hotel. We understand that hospitality is one of the most important aspects of any hotel experience and we take great pride in providing our guests with the highest level of service. Unfortunately, we did not meet your expectations on this occasion. We are deeply sorry for the inconvenience caused to you and we would like to make it up to you in any way possible. We have taken steps to address the issues that you faced and ensure that such an incident does not occur in the future. We have also conducted a thorough review of our processes and procedures to ensure that our guests receive the best service possible. Once again, please accept our sincerest apologies for the unpleasant hospitality that you experienced during your stay. We look forward to welcoming you back to our hotel in the near future. Vivian Chu Hotel Manager