ibis Куала-Лумпур Сити Центр 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 592

Гарантия
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ibis Куала-Лумпур Сити Центр - Image 1
ibis Куала-Лумпур Сити Центр - Image 2
ibis Куала-Лумпур Сити Центр - Image 3
ibis Куала-Лумпур Сити Центр - Image 4
32 Jalan Yap Kwan Seng, 50450 КУАЛА-ЛУМПУР, Малайзия

Описание

Особенности отеля

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

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Расположение отеля

ibis Куала-Лумпур Сити Центр

32 Jalan Yap Kwan Seng
50450 КУАЛА-ЛУМПУР
Малайзия

GPS:3.163079, 101.714573

Телефон
Факс +60 3-2778 3300

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 592

Рейтинг TripAdvisor  3.7/5  Отзывов: 542

Very bad experience

Примечание: Tripadvisor 1.0/5

Mohammed H Реальные отзывы TripAdvisor

The rooms and toilts are very small, tight and smells sooo bad, besides the services provided are 2 star hotel. Breakfast options are very limited and mostly finished, with long time to wait for seating. The overall hotel is not considered as 3 or 4 star, I would rate it as 2 or less comparable to others with the same price range.

Thank you for sharing your feedback with us. We are truly sorry to learn that your stay did not meet your expectations and that you experienced discomfort during your visit. Please accept our sincere apologies for the issues you highlighted regarding room conditions, unpleasant odors, and breakfast service. This is certainly not the standard we strive to deliver. As an ibis hotel, our rooms follow a compact and efficient design; however, cleanliness, freshness, and guest comfort should never be compromised. Your comments regarding the room and toilet condition have been shared with our housekeeping and maintenance teams for immediate investigation and improvement. We are also concerned to learn about your breakfast experience, particularly the limited options, replenishment delays, and waiting time for seating, and we are reviewing our breakfast operations to better manage peak periods. We appreciate your honest feedback, as it helps us identify areas where we must improve. While we regret that your experience led to a negative impression, we do hope you will consider giving us another opportunity in the future to provide you with a stay that better reflects our brand standards and commitment to guest satisfaction. Kind regards, Vivian Chu Hotel Manager

Примечание: отзывы клиентов 5.0/5

Valentin S. Пары - Проверенные отзывы - ALL

Останавливался в отеле на 2 ночи. Местоположение хорошее, до Башен Петронас 10-15 минут пешком, напротив отеля небольшой круглосуточный супермаркет, несколько кафешек. Сам отель приличный, чистый и весьма комфортный. Бассейн на 30 этаже небольшой, чисто освежиться в жару с красивым видом на небоскрёбы. Завтраки разнообразные, но уклон азиатский, много пикантных и необычных для европейцев соусов. В номерах новый тренд:в ванной стоят фильтры для воды, набираешь сам из специального краника Также имейте ввиду, что при заезде берут туристический сбор 10 рингитт за ночь. Это много где написано в условиях, но не все читают В целом, пребыванием в отеле доволен, все прошло хорошо

Dear Mr. S., Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay, from our convenient location and comfortable rooms to the pool and breakfast selection. We also appreciate your detailed observations, including the water filters in the bathrooms and the tourist tax information. Your feedback helps us ensure our guests have a smooth and enjoyable experience. It was a pleasure having you and your partner at ibis Kuala Lumpur City Centre, and we look forward to welcoming you back on your next visit. Warm regards, Vivian Chu Hotel Manager

Mixed review- clean and fresh, but noise concerns

Примечание: Tripadvisor 3.0/5

Will D Реальные отзывы TripAdvisor

Nice facilities including rooftop pool and bar. Rooms fresh and clean, though aircon a bit inefficient and stuffy. Service friendly, but not particularly sharp - difficult to order drinks at the bar, due to odd service flow where both bartenders were also moving around the restaurant and taking orders. Main concern is that rooms are very poorly soundproofed and door closures slam loudly. We had a difficult night with a loud family next door, passing between rooms and we heard every bit of it until nearly 4am. Hotel is not particularly walkable, though close to KLCC and Petronas towers. 30 minutes’ drive from Sentral. Reasonable value for money but would look elsewhere next time.

Mr Will, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated the cleanliness of our rooms, the rooftop pool and bar, and the friendliness of our team. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the noise disturbance you experienced. We understand how disruptive this can be, especially late at night, and we take your comments regarding soundproofing and door closures seriously. Your feedback has been shared with our management and engineering teams to review possible improvements and reinforce night-time monitoring. We also acknowledge your remarks regarding air conditioning efficiency and bar service flow. These are valuable observations, and we will review our operational processes to ensure a smoother and more attentive service experience for our guests. While we are glad you found the stay to be reasonable value for money, we regret that your experience has led you to consider other options for future visits. Should you choose to stay with us again, we would appreciate the opportunity to provide you with a more comfortable and seamless experience. Kind regards, Vivian Chu Hotel Manager

ALL Reward Points Deducted Twice – No Resolution

Примечание: Tripadvisor 2.0/5

Escape11972014254 Реальные отзывы TripAdvisor

Stayed at ibis Kuala Lumpur City Centre and unfortunately faced a post-stay issue that remains unresolved. My ALL reward points were deducted twice for the same reservation (PWPSGWLH). Despite multiple follow-ups with the hotel and Accor Customer Care, I have only received acknowledgements, with no explanation or correction so far. This is disappointing, especially as an ALL Gold Member, and it reflects poorly on the after-stay customer support rather than the stay itself. Case reference: 22146209. I hope Accor resolves this promptly and reinstates the points.

Dear Guest, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you have experienced regarding your ALL Reward Points. We fully understand your disappointment, especially as an ALL Gold Member, and we regret that this post-stay issue has not yet been resolved to your satisfaction. Please be assured that the deduction of points twice for the same reservation is not the experience we aim to provide, and we appreciate you bringing this matter to our attention. Your case reference (22146209) has been noted, and we have followed up with the relevant team to ensure this matter is reviewed thoroughly and resolved as soon as possible. While ALL Reward Points are managed centrally by Accor, we remain committed to supporting the process and ensuring appropriate corrective action is taken. Thank you for your patience and continued loyalty to Accor. We truly value your membership and hope to restore your confidence in our after-stay support. Kind regards, Vivian Chu Hotel Manager

Примечание: отзывы клиентов 4.5/5

Sayyora M. Пары - Проверенные отзывы - ALL

Чистота комфорт меня удивляет

Dear Ms. Sayyora M., Thank you very much for sharing your wonderful feedback following your stay at ibis Kuala Lumpur City Centre. We are delighted to hear that our cleanliness and comfort exceeded your expectations. Your kind words about our team, especially the room attendant, are greatly appreciated and will be shared with the staff as encouragement. It is also fantastic to know that you enjoyed our sustainable initiatives, the green environment, clean pool, and fitness centre. We are proud to provide a welcoming and eco-friendly space, and your comments reassure us that our efforts are appreciated. Thank you again for recommending our hotel. We look forward to welcoming you back for another fabulous stay in the future. Warm regards, Vivian Chu Hotel Manager

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Другие интернет-пользователи оценили наш отель

  • 2 642 Отзывов 9.1/10 Расположение
  • 2 585 Отзывов 7.1/10 Номер
  • 2 350 Отзывов 7.5/10 Сервис
  • 62 Отзывов 7.1/10 Интернет
  • 1 256 Отзывов 7.7/10 Чистота
  • 982 Отзывов 7.5/10 Завтрак
  • 543 Отзывов 8.4/10 Атмосфера
  • 80 Отзывов 9.4/10 Напитки

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