Novotel Куала-Лумпур Сити Центр 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 3 466

Гарантия
лучшей цены
Novotel Куала-Лумпур Сити Центр - Image 1
Novotel Куала-Лумпур Сити Центр - Image 2
Novotel Куала-Лумпур Сити Центр - Image 3
Novotel Куала-Лумпур Сити Центр - Image 4
2 Jalan Kia Peng, 50450 КУАЛА-ЛУМПУР, Малайзия

Описание

Особенности отеля

  • До Pavilion Kuala Lumpur и конгресс-центра Kuala Lumpur - менее 5 мин по крытому переходу

  • Место для парковки крупных автомобилей, например внедорожников, доступно на цокольном этаже 2.

  • Безналичная оплата парковки (Touch N Go, Visa, Mastercard, Amex, UnionPay или MyDebit).

  • Специальный тариф на парковку для гостей отеля: 5 MYR в день с неогр. количеством въездов.

  • На территории отеля доступны экологичные велосипеды HelloRide.

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Расположение отеля

Novotel Куала-Лумпур Сити Центр

2 Jalan Kia Peng
50450 КУАЛА-ЛУМПУР
Малайзия

GPS:3.151229, 101.71252

Телефон

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Food Exchange

На 2 этаже расположен ресторан Food Exchange, где подают изысканные блюда современной кухни фьюжн. Отдохните после напряженного дня и побалуйте себя бесподобными блюдами.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 3 466

Рейтинг TripAdvisor  3.7/5  Отзывов: 4 738

Примечание: отзывы клиентов 2.5/5

Mikhail S. Семьи - Проверенные отзывы - ALL

Но был один нюанс, мы отдыхали там с ребенком (14 лет) и комнату заказали на троих взрослых, в итоге у нас было 2 одинарных кровати. Я спросил как нам тут расположиться , ответили как хотите !!!

Dear Mikhail S., Thank you for sharing your feedback and for highlighting our convenient location. We would like to clarify that our standard room is designed to comfortably accommodate 2 adults and 1 child. As your son is 14 years old, we would normally recommend adding an extra bed to ensure a more comfortable stay for all three guests. We sincerely apologise that this information was not clearly explained to you at the time of check-in. We are also very sorry that the response you received from our front desk team was not up to our service standards. Your comments have been shared with the team for further improvement, as we always strive to provide clear communication and attentive service. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Yours sincerely Angelia Ku General Manager

New Year surprise 🎆

Примечание: Tripadvisor 4.0/5

WN7 Реальные отзывы TripAdvisor

We stayed in one of their suites for 7 nights and welcomed in the New Year here. We didn’t expect to see a tiny glimpse of the KLCC fireworks from our room and the fireworks from the KL tower near the lifts so that was a good surprise for us as a family as we did not want to brave the crowds. As always, excellent services by the housekeeping team and the concierge team who welcomed us with bright smiles and greetings every time we returned. Happy to be back at the Novotel and looking forward to our next stay!

Dear WN7, Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you and your family enjoyed welcoming the New Year at Novotel Kuala Lumpur City Centre, and that the surprise views of the KLCC and KL Tower fireworks added a special touch to your stay. We are also glad to know that our housekeeping and concierge teams made you feel welcomed with their service and smiles. Your kind words will certainly be shared with them. We truly appreciate your continued support and look forward to welcoming you and your family back again for another enjoyable stay. Yours sincerely Angelia Ku General Manager

Triple cheers for travellers

Примечание: Tripadvisor 5.0/5

Mary T Реальные отзывы TripAdvisor

The gentleman at the bar on the ground floor was helpful and pleasant to speak with. And, recommended Accor’s loyalty programme to explore hotels, travel and dining experiences.

Dear marytH9634PX, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that our gentleman at the ground floor bar made your visit enjoyable and took the time to introduce Accor’s loyalty programme to you. Your kind words truly mean a lot to our team, and we look forward to welcoming you back to Novotel Kuala Lumpur City Centre for another great stay. Yours sincerely Angelia Ku General Manager

Great location and value

Примечание: Tripadvisor 5.0/5

Amanda E Реальные отзывы TripAdvisor

We stayed at the Novotel for 9 nights and enjoyed our stay. I had read quite a few negative reviews so wasn’t sure what to expect but we were very happy with the room, the service, the cleanliness, the facilities, the food and the location. We look forward to staying again soon.

Dear AmandeE71, Thank you for taking the time to share your lovely review. We are delighted to hear that you enjoyed your 9-night stay with us and that our room comfort, service, cleanliness, facilities, food, and central location met your expectations. Your kind words truly mean a lot to our team and motivate us to continue delivering a pleasant experience for our guests. We look forward to welcoming you back again very soon at Novotel Kuala Lumpur City Centre. Sincerely Angelia Ku General Manager

Somewhat Happy Ending to a Comedy of Errors

Примечание: Tripadvisor 2.0/5

Tommy K Реальные отзывы TripAdvisor

Stayed at the Novotel Kuala Lumpur City Centre for two nights as an ALL Plat. Poor overall experience, though the executive lounge on the first floor was a nice touch and offered some decent amenities (particularly premium sparkling and still water) Arrived at the Novotel at 12.30pm but room was not ready despite prior conveyance of arrival details. Quite pointless to proactively reach out to Plats to get arrival information only to reply that check-in is subject to availability and if the room can't be ready 1.5 hours ahead of regular check in. Might as well not reach out with a pre-arrival email at all. Faced significant issues with laundry not being returned on time which the property claimed was due to a missing deposit (despite no such specific instructions being provided). There were also issues around not being able to contact an operator via the in room phone, which represents not just a service but also a safety issue. The delayed laundry required a protracted discussion and follow-up for the hotel to resolve the matter satisfactorily. It was disappointing that the hotel's internal discussion with its GM allegedly determined that the hotel would not provide any service recovery. This was not very hospitable, particularly when the decision was made with false information. The hotel had also unilaterally charged the guest's credit card (even after being informed that the guest would like to speak with a management rep in the afternoon) after the false assumption that the guest departed (despite luggage being in the hotel's possession). Charging a credit card that is not on file is disingenuous when the hotel was relying on the argument of not having a credit card on file as justification for the laundry issue and lack of service recovery. The staff here are friendly and well intentioned but not hospitality minded. It would take fundamental mindset and culture change to turn this place around, apart from relying merely on its good location to drive business. At the Novotel's price point, there is absolutely no reason for prospective guests to stay here. Those looking for access to Pavilion can stay at the JW or Grand Millennium, while ALL Elites will be better off at the Pullman.

Dear kommytoh, Thank you for sharing your feedback regarding your recent stay at Novotel Kuala Lumpur City Centre. We sincerely apologise for the inconvenience you experienced, particularly regarding your early check-in and the delay with your laundry. We understand how frustrating these situations must have been and regret that our service fell short of your expectations. Please know that your feedback has been shared with our team, and we are taking steps to review and improve our processes to ensure such issues are addressed more effectively in the future. We truly appreciate your kind words about our staff, and we will continue to focus on creating a more seamless and hospitable experience for all our guests. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards we strive for. Sincerely Angelia Ku General Manager

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Другие интернет-пользователи оценили наш отель

  • 2 742 Отзывов 9.5/10 Расположение
  • 2 297 Отзывов 7.5/10 Номер
  • 2 413 Отзывов 8.4/10 Сервис
  • 50 Отзывов 6.6/10 Интернет
  • 1 165 Отзывов 8.1/10 Чистота
  • 979 Отзывов 5.5/10 Комфорт
  • 911 Отзывов 6.7/10 Завтрак
  • 175 Отзывов 5.6/10 Бассейн

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