Dear Murat A., Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during the check-in process and regret that the interaction did not meet your expectations. We understand that the check-in process took longer than expected as there were multiple bookings being attended to at the same time, which required additional time to complete accurately. In regard to your reservation, the booking details provided through the third-party online travel agent had to be followed accordingly, and unfortunately our receptionist was unable to make changes directly to the reservation on behalf of the agent. Nevertheless, we are sorry if the communication and manner of service came across as unfriendly or discourteous. This is certainly not the level of hospitality we strive to deliver. Your feedback has been shared with the team as a reminder of the importance of clear, empathetic, and professional communication at all times. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future. Kind regards, Devi.C Guest Experience

Dear Rustem K., Thank you for your kind review. We are delighted to hear that you enjoyed your comfortable stay with us and that the breakfast buffet offered a plentiful selection to start your day. It is also wonderful to know that you appreciated our convenient location, making it easy to explore many of Kuala Lumpur’s attractions. We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay in the near future. Kind regards, Devi.C Guest Experience

Dear Sergey P., Thank you for your feedback! We’re glad you enjoyed our food and convenient location, and we hope to welcome you back for another pleasant stay soon! Kind regards, Devi.C Guest Experience

Dear Dmitrii R., Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed our excellent service and found our location convenient. It’s also great to know that our polite and efficient team helped make your stay comfortable. We are proud to have lived up to our star rating, and your kind words mean a lot to our team. We look forward to welcoming you back on your next visit! Kind regards, Devi.C Guest Experience

Dear Aleksei N., Thank you for sharing your feedback. We are glad you enjoyed our convenient location, breakfasts, and comfortable bedding. We sincerely apologize for the inconvenience regarding the airport taxi. On-the-spot / adhoc bookings may not always be possible, as our hotel transportation typically requires advance arrangements. We appreciate your understanding. Regarding your deposit, please note that refunds usually take 14–21 business days to process, as it involves coordination between two banks. We recommend contacting your issuing bank after 21 business days for any further updates as this process will require the card holder verification by the bank. We value your feedback and hope to have the opportunity to welcome you back for an even smoother experience in the future. Kind regards, Devi.C Guest Experience

Daer Svetlana L., Thank you for your kind feedback. We’re delighted to hear that you found our hotel beautiful and enjoyed our convenient location. We apologize for any inconvenience caused by the deposit being collected in local currency. Your comments are appreciated, and we will take them into consideration as we continually strive to improve the guest experience. We look forward to welcoming you back for another enjoyable stay. Kind regards, Devi.C Guest Experience

Dear Mikhail A., Thank you for taking the time to share such detailed feedback about your recent stay with us. We sincerely regret to hear that your overall experience did not meet expectations, particularly with regards to service, facilities, and your impression of our team’s attitude. Please allow us to extend our apologies for the disappointment caused. Kindly note that as part of hotel policy, a deposit is collected upon arrival from all guests to guarantee incidentals during the stay. However, we are sorry to learn that the way this was communicated to you did not leave a positive first impression. We will review this with our team to ensure it is explained more clearly and courteously moving forward. We also apologize for the shortcomings you experienced after your deposit was returned, including the minibar closure, inconsistency in water supply, and the level of housekeeping service. Unfortunately our pool is not heated and we wil certainly consider this for future enchancement. This is certainly not reflective of the standards we aim to deliver, and we will address these lapses with the respective departments for immediate improvement. On a positive note, we are delighted that you enjoyed the variety and quality of our breakfast offerings. Thank you once again for sharing your guest experience so candidly. Your feedback is invaluable in helping us improve, and we hope to have the chance to welcome you back in the future for a more enjoyable experience at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Gurest Experience

Dera Vsevolod A., Please allow me to first thank you for your compliments on our property and team and especially so for highlighting Ms Ardyanna and Mr Farhan as they were the receptionists who assisted you during your arrival and departure. We truly look forward to welcoming you back soon to Pullman KLCC Hotel & Residences for another amazing stay. KInd regards, Devi.C Guest Experience

Dear Aleksei B., Thank you very much for your detailed and thoughtful feedback. We're delighted to hear that you enjoyed your stay at Pullman Kuala Lumpur City Centre. We understand your concern regarding the rooms being on different floors, and we sincerely apologize for the inconvenience. While we did provide a complimentary upgrade from a Deluxe Room to a Premium Room for added comfort, we regret that we were unable to keep both rooms on the same level due to high occupancy at the time. We appreciate your understanding and will do our best to accommodate such requests more effectively in the future. Thank you once again for choosing us. We hope to welcome you and your family back soon for an even more seamless experience. Kind regards, Devi.C Guest Experience

Dear Dmitrii M., Thank you for sharing your feedback. We’re delighted to know that you had an overall enjoyable stay and appreciated many aspects of the hotel. However, we sincerely apologize for the inconvenience caused by the condition of the room, including the furniture and kitchen appliances, as well as the bathroom light bulb issue. Please rest assured that your comments have been shared with our maintenance and housekeeping teams for immediate follow-up and future improvements. We’re also regret the confusion regarding the tourist tax. Certain Trip.com bookings do not include tourism tax whilst others do. As your booking did not include it, it was collected in cash during the check-out . We truly value your feedback and hope to have the opportunity to welcome you back for a more seamless and comfortable stay at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Dear Natalia S., Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city! Kind fregards, Devi.C Guest Experience

Dear Z. Ong, Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience, and we have highlighted your concerns to our F&B service team for prompt action. Our luggage racks are available on request basis. This is certainly not the Pullman KLCC experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future. Kind regards, Devi.C Guest Experience

Dear Anton Z., Guest satisfaction is important to us, so we\'re happy to see aspects of your stay were pleasant. However, we apologize for any issues regarding the breakfast options and appreciate your feedback. The next time you\'re in town, we invite you to stay with us again at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Dear Aleksandr S., Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience, and we will ensure this is all duly noted to our restaurant and kitchen teams. This is certainly not the Pullman KLCC experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future. We wish you a speedy recovery. Kind regards, Devi.C Guest Experience

Dear Svetlana S., Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city! Kind rfegards, Devi.C Guest Experience

Dear Anton Z., It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. From our friendly team to our convenient location, we strive to exceed expectations with every visit. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Dear Roman S., Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences.. Please come back and stay with us again the next time you decide to visit our beautiful city! Kind regards, Devi.C Guesr Experience