Hôtel de la Cité Carcassonne - MGallery Collection 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 1 033

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Hôtel de la Cité Carcassonne - MGallery Collection - Image 1
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Hôtel de la Cité Carcassonne - MGallery Collection - Image 4
Place Auguste Pierre Pont, 11000 CARCASSONNE, Francja

Opis

O hotelu

  • Zabytkowy hotel w samym sercu średniowiecznego miasta, blisko zamku Comtal

  • Wyróżniona gwiazdką Michelin restauracja zapewniająca wyjątkowe doznania kulinarne

  • Skorzystaj z tarasów naszego ogrodu pośród murów obronnych

  • Zrelaksuj się przy naszym odkrytym basenie oraz w spa Cellcosmet i Cinq mondes

  • Hotel ma certyfikat ALLSAFE

Nasze pokoje

Lokalizacja hotelu

Hôtel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont
11000 CARCASSONNE
Francja

Pozycja GPS:43.205627, 2.362696

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta mile widziane
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 1 033

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 386

Certyfikat Doskonałości 2025

Have dinner here and take in the beauty of the hotel, but don’t stay here.

Ocena na stronie TripAdvisor 3.0/5

Trail22550032254 Opinia zatwierdzona w TripAdvisor

This wasn’t a good experience I’m sorry to report. We were picked up at the offsite parking lot by a man who worked for the hotel. The car was filthy. The man gave us history as he drove us to the hotel which was nice- but he stayed close to us at check in and continued his lecture. He followed us up to our room, came in and talked about the area. We were tired from traveling and simply wanted quiet. Very awkward. As for the hotel itself, It is utterly gorgeous. The location, the lobby, the library, the dining room, and the rooms are all beyond beautiful. The issue we had was with the staff. Besides Sophie, and a couple members of the wait staff, the experience was quite cold. This was the only hotel on our weeks long journey where we came across rudeness. Sadly we don’t endorse this beautiful hotel.

Beautiful Hotel

Ocena na stronie TripAdvisor 5.0/5

Y586YJchristinec Opinia zatwierdzona w TripAdvisor

The hotel is situated in a fortress (that's how we can explain it to Americans), it's beautiful, and we were well accommodated. It was off-season so the crowds weren't too bad. Beautifully located next to an ancient Church where St. Dominque preached! If you are American and like the old France, go!

Dear Madam, Thank you very much for your warm review of your stay at the Hôtel de la Cité Carcassonne - MGallery. It's a real pleasure for us to read your compliments and to see that you had an excellent time with us. Your positive comments are the best reward for our dedicated team, and we will share them with enthusiasm. We look forward to welcoming you back to our establishment. Please accept, our warmest regards. Yours sincerely, Xavier Lablaude, General Manager.

Wonderful Hotel

Ocena na stronie TripAdvisor 5.0/5

Robert R Opinia zatwierdzona w TripAdvisor

We loved Hotel de la Cite. The staff couldn't have been more helpful. The location inside the medieval wall was magical. The food was fabulous. The only negative is that there is no onsite parking. But given everything else, the short walk was well worth it. Wish we had stayed longer. Highly recommend this hotel.

Dear Mr. Robert, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager.

A warm welcome and very classy…

Ocena na stronie TripAdvisor 5.0/5

ozuko Friends getaway - Opinia zatwierdzona w TripAdvisor

Six of us shared a lovely bottle of red as a night-cap and the staff were welcoming and friendly and sat us in the beautiful library. The nuts and olives were free. It felt very sophisticated and homely.

Dear Osuko, Thank you very much for your warm review of your stay at the Hôtel de la Cité Carcassonne - MGallery. It's a real pleasure for us to read your compliments and to see that you had an excellent time with us. Your positive comments are the best reward for our dedicated team, and we will share them with enthusiasm. We look forward to welcoming you back to our establishment. Please accept, our warmest regards. Yours sincerely, Xavier Lablaude, General Manager.

Poor service at Hotel de la Cite in Carcassone.

Ocena na stronie TripAdvisor 3.0/5

Passport00399188982 Couples - Opinia zatwierdzona w TripAdvisor

The hotel is a lovely property located in the medieval town of Carcassone. We got a big room on the ground floor which was very nice albeit dark. The trouble wasn’t the property, it was the horrible service. Now I don’t usually write negative reviews but this time I felt it was important. First to say we had dinner at their restaurant one night and it was amazing. The service and food were fantastic and the lady who runs the restaurant was very nice as well as our waiter. The problem was all inter service. It took forever to get a drink at the bar and on a day it was raining and we wanted to order room service for lunch we had to ask for the in room dinning menus which took 20 minutes to arrive. Then when we called the number set out on said menu we were told they didn’t take food orders and we should call reception. We were sent back and forth between reception and the bar multiple times, each refusing to take food orders. Finally someone took our order but the food never arrived! This is not how a 5 star hotel should operate. They really need to work on their service.

Thank you for taking the time to share your feedback about your recent stay at our hotel in Carcassonne. We truly appreciate your kind words about our property and the excellent experience you had at our restaurant—it’s wonderful to hear that you enjoyed the food and service there. However, we are deeply disappointed to learn about the issues you encountered with our inter-service, particularly at the bar and with room service. The delays, confusion, and failure to deliver your order are completely unacceptable and fall far below the standards we strive to uphold as a 5-star hotel. Please accept our sincerest apologies for these unacceptable shortcomings. Once again, thank you for bringing this to our attention. If you’d like to discuss this further, please don’t hesitate to contact me directly. Warm regards,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 269 Liczba opinii 8.9/10 Udogodnienia
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  • 94 Liczba opinii 5.7/10 Czystość
  • 91 Liczba opinii 7.6/10 Napoje

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