Hotel de la Cité Carcassonne-MGallery 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 1 190

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Place Auguste Pierre Pont, 11000 CARCASSONNE, Francja

Opis

O hotelu

  • Zabytkowy hotel w samym sercu średniowiecznego miasta, blisko zamku Comtal

  • Wyróżniona gwiazdką Michelin restauracja zapewniająca wyjątkowe doznania kulinarne

  • Skorzystaj z tarasów naszego ogrodu pośród murów obronnych

  • Zrelaksuj się przy naszym odkrytym basenie oraz w spa Cellcosmet i Cinq mondes

  • Hotel ma certyfikat ALLSAFE

Nasze pokoje

Lokalizacja hotelu

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 CARCASSONNE
Francja

Pozycja GPS:43.205627, 2.362696

Telefon
Faks +33 4 68 71 50 15

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 1 190

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 349

Certyfikat Doskonałości 2024

Not close to a 5 star

Ocena na stronie TripAdvisor 3.0/5

Dustin D Opinia zatwierdzona w TripAdvisor

I’ll start by saying it’s a cool place to stay for ONE night, you can see everything you need to see very quickly. It’s really interesting being inside an old fortified city…..the hotel needs TLC badly, black mold in shower, bathtub water wouldn’t heat up (shower and sink would though). Staff seams to be made up of university kids home for the holidays or on break. Def not a 5 star. But it’s one night and glad I did it, just not a place I’d ever come back to or think about again…… I kinda got vibes from City like when I get off a cruise ship and you know the port is all just tourist trap stuff. However, I have a super low rating compared to everyone else so maybe it’s just me.

A really nice hotel, although not 5 stars

Ocena na stronie TripAdvisor 4.0/5

Christopher K Opinia zatwierdzona w TripAdvisor

We stayed here for 4 nights during our first trip to Carcassonne in October. We wanted to stay at a hotel intra muros and chose Hotel De la Cite, the highest rated 5 star, from the Accor website. Overall, we enjoyed our stay. The hotel staff, including the parking attendants at the lot, were nice, and for the most part, competent. The hotel is beautiful, especially the library/bar and restaurant. We didn't go to the spa and the pool was closed because the weather was too cold, but the garden and grounds were nice to wander through. The location is perfect, with all of the restaurants intra muros a short walk away. Our dinner at the hotel's restaurant La Barbacane was delicious, and our wait staff friendly. Not to detract from all of the 5 star reviews, and we didn't expect a centuries old former bishop's palace renovated into a modern hotel to be perfect, but an Accor luxury 5 star hotel at this price point does come with certain expectations. The intention may be there, but we would have to agree with other reviewers that Hotel de la Cite doesn't quite merit the 5 stars it is billed as. First, the good: 1. Beautiful, historic hotel and grounds. 2. Junior suite looked like it was from the Middle Ages. 3. Large bathroom with plenty of storage space. Drawers, closets, hangers inside the bathroom. Towel warming rack was an added plus. 4. Nespresso machine with 4 coffee pods, 2 decaf and 2 caff. Electric tea kettle and several tea bags included. Mini fridge under coffee/tea area. 5. Perfect location intra muros. 6. Parking lot very close outside the walls, 5 minute walk from the hotel. 7. Friendly staff and bartenders. Next, the not-so-good for a 5 star hotel: 1. Parking lot was a little difficult to find. Used the car GPS which told us to go up a small street past a sign that seemed to indicate do not proceed (red circle with a horizontal white line in the middle). Tip: ignore this sign and go past it to the top to get to the lot, shared with Best Western Donjon. 2. Tiny car used to drive the luggage up from the lot to the hotel was filthy. We opted to send the luggage in the car and walk up to the hotel, a 5 minute walk, 10 if you are a slow walker. 3. Room specific issues for the junior suite overlooking Eglise St Nazaire: *very uncomfortable period chairs in front of the TV, table wobbly and unstable. *smell of sewage from the shower drain permeated the bathroom. Had to run the shower for 5 minutes to clear out the odor, which would then return. Likely a plumbing issue with this room. *A/C didn't work while we were there. It was cold and rainy outside, but stuffy inside the room so we wanted to use the A/C. The thermostat on the wall didn't seem to work so we told the front desk the next morning, who said they would send someone to repair it. When we came back later that afternoon, the thermostat was turned to the cold setting but it was as hot as a sauna. Turned it off and alerted the front desk again, which by that time had a different staff member who told us that there was in fact no A/C, only heat. This struck us as odd not to have climate control at a 5 star hotel. No choice but to leave the shutters open to get cool air in, and keep the curtains closed so everyone couldn't look in. This worked fine for the room temperature, but the sounds of the garbage and delivery trucks in the early morning weren't conducive to sound sleep, so we ended up closing the shutters anyway. Wondered why they would send someone up to fix the A/C when there isn't A/C available to fix? Note: this was the only hotel we stayed at during our 15 day trip to France that didn't have climate control. *Because it overlooks the square in front of the hotel and church, it gets very noisy starting late morning once the tourists arrive. Unless you want to photo bomb every picture that tourists take of this building, best to leave the shutters mostly closed, which darkens the room and requires most of the room lights to be turned on. Or, hang out the window and wave at everyone if you like attention. 4. Service issues: *Housekeeping left 4 decaf coffee pods one day, instead of 2 caff/2 decaf. Found this out in the morning and tried to call housekeeping and the front desk to have 2 caff pods sent to the room, to no avail. Tried to call continuously for 15 minutes, no one picked up any phone. Got dressed and was on the way downstairs to ask for pods when I saw a cart in the hall with Nescafe coffee sticks, creamer, sugar, and baskets of decaf pods. I was looking in the baskets to see if I could find any caff pods when a man from housekeeping came by and he gave me a dirty look like I was crazy. I explained that I all wanted were 2 caff pods (good thing I speak French) and he looked through the cart and couldn't find any either, so he went into the room we were standing in front of and came out with 2 pods. Satisfactory outcome but this issue at a 5 star hotel? *Bartenders at the library bar were friendly but when it came time to settle the check, the one helping me said in English to make sure not to forget to give him a big tip. No smile or wink like this was a joke. Not a big deal but really? Can you imagine anyone at the Ritz or ShangriLa in Paris making this comment to a guest? Again, this is a wonderful hotel and we enjoyed our stay, but the aforementioned issues put Hotel de la Cite at 4 stars, certainly not 5. Perhaps Hotel de la Cite warrants 5 stars for a hotel in Carcassonne, since it is not in Paris. However, with this price point, and being considered a luxury Accor hotel, we were not thinking that we would have to lower our expectations.

Not a 5*

Ocena na stronie TripAdvisor 3.0/5

JLG75 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Nice location but far from the announced standards. Some staff members are brilliant, caring and experts and some were even rude or not trying to satisfy your (reasonable) needs. No fitness, and rooms need some renovation. Well, all in all the ratings are somehow more a 4 than 5*.

Amazing place

Ocena na stronie TripAdvisor 5.0/5

Robert P Couples - Opinia zatwierdzona w TripAdvisor

The hotel dates back to 1909 and fits beautifully within the walled City of Carcassonne. The general manager, Xaviol (?), met us the afternoon of our arrival and chatted with us awhile. He is a very knowledgeable and experienced world traveler. He was on duty continuously always looking after our needs. Kareem ran the Library bar and kept us in drinks and tapas when needed. Dinner at the restaurant was our favorite meal of the trip. It will be a meal to remember! Thanks to everyone for a life lomg memory! Shan & Tricia Paden

Dear Mr. & Mrs. Paden, Thank you very much for your warm review of your stay at the Hôtel de la Cité Carcassonne - MGallery. It's a real pleasure for us to read your compliments and to see that you had an excellent time with us. Your positive comments are the best reward for our dedicated team, and we will share them with enthusiasm. We look forward to welcoming you back to our establishment. Please accept, our warmest regards. Yours sincerely, Xavier Lablaude, Director

Still in love with this hotel and location in the fortress!

Ocena na stronie TripAdvisor 5.0/5

Europeaddict Opinia zatwierdzona w TripAdvisor

This was my 2nd stay in this hotel in the midst of the fortress. I enjoyed it as much as my first time. The location is perfect. The hotel is beautiful and classic. It is clean, I love the lounge with the piano player. Although the fortress is a tourist attraction they leave at night and then it is all yours. The receptionists are very helpful. The masseuse Nenita was excellent.

Thank you very much for your kind feedback regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is a pleasure to know that you appreciated our services. Your compliments will be shared with all of our staff, who are dedicated every day to providing an exceptional experience to our customers. We would be delighted to welcome you again during your next visit to Carcassonne. Sincerely,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 317 Liczba opinii 8.5/10 Udogodnienia
  • 277 Liczba opinii 8.3/10 Śniadanie
  • 89 Liczba opinii 3.6/10 Dobra oferta cenowa
  • 84 Liczba opinii 5.4/10 Czystość

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Inne nasze placówki w pobliżu

Carcassonne - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.