Hôtel de la Cité Carcassonne - MGallery Collection 5성

고객 평점 (ALL 평가) 4.7/5 1,047 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Hôtel de la Cité Carcassonne - MGallery Collection - Image 1
Hôtel de la Cité Carcassonne - MGallery Collection - Image 2
Hôtel de la Cité Carcassonne - MGallery Collection - Image 3
Hôtel de la Cité Carcassonne - MGallery Collection - Image 4
Place Auguste Pierre Pont, 11000 Carcassonne, 프랑스

호텔설명

호텔 추가 정보

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

숙박

호텔 위치

Hôtel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont
11000 Carcassonne
프랑스

GPS:43.205627, 2.362696

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 애완 동물 동반
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  1,047 리뷰

TripAdvisor 평가  4.5/5  2,385 리뷰

2025으뜸 시설

고객 평점 4.5/5

Jaewan P. 비즈니스 - 전체(All) 통지 확인

카르카손 고성안에 있어서 옛성의 정취를 바로 느낄수 있어서 좋았다. 보통 고성 등 유적지에 있으며 객실상태가 안좋은 경우도 있었는데, M갤러리는 5성급 답게 객실과 호텔내부, 조식 모두 좋았다. 첫날 주차장의 위치을 발견하지 못하여 길을 몇 번씩 돌고 했는데, 나중에 직원이 친절히 안내해줘서 잘 도착할수 있었다.

Dear Mister JAEWAN P., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager

Beautiful Hotel

트립어드바이저 평점 5.0/5

Y586YJchristinec TripAdvisor 인증 리뷰

The hotel is situated in a fortress (that's how we can explain it to Americans), it's beautiful, and we were well accommodated. It was off-season so the crowds weren't too bad. Beautifully located next to an ancient Church where St. Dominque preached! If you are American and like the old France, go!

Dear Madam, Thank you very much for your warm review of your stay at the Hôtel de la Cité Carcassonne - MGallery. It's a real pleasure for us to read your compliments and to see that you had an excellent time with us. Your positive comments are the best reward for our dedicated team, and we will share them with enthusiasm. We look forward to welcoming you back to our establishment. Please accept, our warmest regards. Yours sincerely, Xavier Lablaude, General Manager.

Wonderful Hotel

트립어드바이저 평점 5.0/5

Robert R TripAdvisor 인증 리뷰

We loved Hotel de la Cite. The staff couldn't have been more helpful. The location inside the medieval wall was magical. The food was fabulous. The only negative is that there is no onsite parking. But given everything else, the short walk was well worth it. Wish we had stayed longer. Highly recommend this hotel.

Dear Mr. Robert, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Lablaude, General Manager.

A warm welcome and very classy…

트립어드바이저 평점 5.0/5

ozuko Friends getaway - TripAdvisor 인증 리뷰

Six of us shared a lovely bottle of red as a night-cap and the staff were welcoming and friendly and sat us in the beautiful library. The nuts and olives were free. It felt very sophisticated and homely.

Dear Osuko, Thank you very much for your warm review of your stay at the Hôtel de la Cité Carcassonne - MGallery. It's a real pleasure for us to read your compliments and to see that you had an excellent time with us. Your positive comments are the best reward for our dedicated team, and we will share them with enthusiasm. We look forward to welcoming you back to our establishment. Please accept, our warmest regards. Yours sincerely, Xavier Lablaude, General Manager.

Poor service at Hotel de la Cite in Carcassone.

트립어드바이저 평점 3.0/5

Passport00399188982 Couples - TripAdvisor 인증 리뷰

The hotel is a lovely property located in the medieval town of Carcassone. We got a big room on the ground floor which was very nice albeit dark. The trouble wasn’t the property, it was the horrible service. Now I don’t usually write negative reviews but this time I felt it was important. First to say we had dinner at their restaurant one night and it was amazing. The service and food were fantastic and the lady who runs the restaurant was very nice as well as our waiter. The problem was all inter service. It took forever to get a drink at the bar and on a day it was raining and we wanted to order room service for lunch we had to ask for the in room dinning menus which took 20 minutes to arrive. Then when we called the number set out on said menu we were told they didn’t take food orders and we should call reception. We were sent back and forth between reception and the bar multiple times, each refusing to take food orders. Finally someone took our order but the food never arrived! This is not how a 5 star hotel should operate. They really need to work on their service.

Thank you for taking the time to share your feedback about your recent stay at our hotel in Carcassonne. We truly appreciate your kind words about our property and the excellent experience you had at our restaurant—it’s wonderful to hear that you enjoyed the food and service there. However, we are deeply disappointed to learn about the issues you encountered with our inter-service, particularly at the bar and with room service. The delays, confusion, and failure to deliver your order are completely unacceptable and fall far below the standards we strive to uphold as a 5-star hotel. Please accept our sincerest apologies for these unacceptable shortcomings. Once again, thank you for bringing this to our attention. If you’d like to discuss this further, please don’t hesitate to contact me directly. Warm regards,

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 577 리뷰 9.6/10 위치
  • 620 리뷰 7.8/10 객실
  • 873 리뷰 8.7/10 서비스
  • 5 리뷰 7.9/10 인터넷 가격
  • 275 리뷰 8/10 조식
  • 274 리뷰 8.8/10 편의 시설
  • 93 리뷰 5.3/10 청결도
  • 85 리뷰 3.3/10 가격 대비 가치

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카르카손 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.