Hotel de la Cité Carcassonne-MGallery 5성

고객 평점 (ALL 평가) 4.7/5 1,200 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Hotel de la Cité Carcassonne-MGallery - Image 1
Hotel de la Cité Carcassonne-MGallery - Image 2
Hotel de la Cité Carcassonne-MGallery - Image 3
Hotel de la Cité Carcassonne-MGallery - Image 4
Place Auguste Pierre Pont, 11000 Carcassonne, France

호텔설명

호텔 추가 정보

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

숙박

호텔 위치

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

전화
팩스 +33 4 68 71 50 15

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  1,200 리뷰

TripAdvisor 평가  4.5/5  2,332 리뷰

2024으뜸 시설

Save your money. Don’t stay here.

트립어드바이저 평점 1.0/5

PeterLearoyd TripAdvisor 인증 리뷰

We stayed at this hotel in June to attend the wedding of our son which was being held there. For us it was to be a once-in-a-lifetime treat but the state of the room was awful. When we returned home in July we lodged a complaint with Sam Richez, the General Manager, via the enquiry form on the website - because there is no email address for anyone at the hotel published there. (That in itself should be a big red flag.) We received no response. We complained again in writing by registered post addressed to M Richez which was delivered on 27 August and in which we requested a reply within 14 days. We enclosed photographic evidence backing up our complaints. It is now October and we are still waiting for a reply. As you can see from the other reviews on here, M Richez shrugs off all the negative reviews by completely ignoring them yet he replies personally to the positive reviews. That tells you all you need to know about the hotel’s ‘care’ for its customers. There’s no doubt he’ll see this comment and I look forward to hearing what he has to say. If we hear nothing, we will post our original letter of complaint on here for all to see, together with the photographic evidence we submitted to him substantiating our complaints.

A few issues

트립어드바이저 평점 4.0/5

Cairolass_12 Couples - TripAdvisor 인증 리뷰

As has been said before, location is superb and beautiful historic building. But I wouldn’t class it as 5 star. Our request for a walk in shower made several weeks in advance seemed to cause a problem but was quickly sorted by Sophie and we were given a junior suite. As it wasn’t ready, we went to garden and ordered a drink at the bar. 30 minutes later still no sign of drinks and had to go back in and collect them ourselves. Husband used the pool each day but no cushions on any of the loungers round the pool and no one to ask for any. Breakfast was excellent but no one told us we could order omelettes etc until our last day. Rooms are a bit tired and need a refresh. Handle to bathroom broke and I was stuck there for over half an hour while maintenance men tried to get me out! All very amusing but dread to think what would have happened in a fire. I would have thought that management might have followed this up to see I was ok but no! I did enjoy my stay here but it wasn’t without issues

Nice Hotel with some Drawbacks

트립어드바이저 평점 4.0/5

Anonymous925 Couples - TripAdvisor 인증 리뷰

This is an excellent hotel in a great location. Staff was friendly and helpful. We booked a Junior Suite. Although not really a suite (just a large room) the room was well done with a large balcony. I have a couple of reasons for taking off a star. First, I could hear the people in the room above walking and the room next door talking. This is a pet-peeve as when I want to sleep, I need quiet and not muffled conversation and laughter in the room next door. Second is the balcony smoking policy. Along with being up late talking, they also sat on the balcony and smoked which blew directly into our balcony and room if the window was open. This meant that unless I wanted to sit and smell smoke, the balcony was useless to me. I understand that I'm not the only guest, I just shouldn't be able to hear or smell the others when in my room.

Disappointed

트립어드바이저 평점 3.0/5

Flyer37548844378 Couples - TripAdvisor 인증 리뷰

Stayed here due to the perfect location for our 2 night stay but we were disappointed with our room (305). Albeit that it was in the same style as the pictures on the website, the room was really small, had no kettle (which we had to ask twice to get it replaced), no comfortable armchairs as advertised and only 2 bath towels (further towels were produced later on). Although there was a built in hanger / wardrobe unit there were no drawers anywhere so we literally had to live out of our suitcase - which we most certainly didn’t expect to do at the price we paid. But, there was a table with an uncomfortable old chair in front of it - but no mirror or power sockets etc so other than popping the kettle on there it didn’t really serve a purpose. We had to stand the kettle on the floor to plug in and boil. Not ideal ! We were offered to have our room changed the following day, but felt that was rather too late and too much of a hassle. Strangely, we had a dog bowl in the bathroom. It felt like we had been moved around for the benefit of someone else yet we had booked this nearly a year in advance. The inside bar was also not available in the evenings which seemed a bit bizarre The staff were pleasant enough and our pick up transfer driver was delightful - and the location was perfect. We did try to contact the hotel to give our feedback privately but had no response - so felt there was no alternative other than to complete this review here. And would like add that we have never done a negative review on here either - that’s not the way we operate. Would definitely recommend that anyone staying there checks the amenities etc in their room.

Beautiful hotel let down by spa and bathroom

트립어드바이저 평점 3.0/5

GezC_13 가족 - TripAdvisor 인증 리뷰

Excellent location , food and building. Restaurant was exceptional and all staff were amazing especially aude her customer service and knowledge was beyond excellent. Divide the driver pleasant guy who also really helped us with our luggage and bringing us to the hotel and back in the shuttle from the car park. No normal tea and coffee only instant in rooms and no biscuits ??? Bathroom toiletries amazing but no extraction whatsoever, water went everywhere and flooded the floor and when we asked for extra towels we waited and waited for 3 hours to call back again as they had forgotten. Spa was a big let down we booked the hotel tub €45 for 30 minutes which isn’t an issue if it had water in it half the time. It was so hot in there no air con and after 20 mins the water was going down and it stopped as we were only given instructions to touch one button and by the the time we explained it all to the one lady staff it was time to go as she didn’t speak any English at all. 5* hotel you would expect staff to speak English to you but after I mentioned it on check they took 50% off. I don’t bother about what it costs me in a 5* hotel otherwise if you are going to watch your Pennie’s don’t go but if you pay the going rates then at a least deliver what you are charging for. Thanks again to aude and colleagues and chefs you were awesome

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 638 리뷰 9.4/10 위치
  • 659 리뷰 7.5/10 객실
  • 948 리뷰 8.5/10 서비스
  • 7 리뷰 8.7/10 인터넷 가격
  • 308 리뷰 8.3/10 편의 시설
  • 254 리뷰 8.1/10 조식
  • 92 리뷰 7.8/10 음료
  • 85 리뷰 3.5/10 가격 대비 가치

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