Hotel de la Cité Carcassonne-MGallery 5성

고객 평점 (ALL 평가) 4.8/5 1,370 리뷰

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호텔설명

호텔 추가 정보

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

숙박

호텔 위치

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  1,370 리뷰

TripAdvisor 평가  4.5/5  2,296 리뷰

2023으뜸 시설

Disappointing

트립어드바이저 평점 2.0/5

sn000000py Couples - TripAdvisor 인증 리뷰

No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.

Beautiful fairy tale stay!!

트립어드바이저 평점 5.0/5

Kirsten R TripAdvisor 인증 리뷰

Beautiful hotel, perfect location and almost fairy tale atmosphere. Rooms are clean and large, beds comfortable and extra pillows available. Rooms are basically equipped, but have everything to suit basic needs. Our television worked intermittently and there was no alarm clock. Safe and fridge available with excellent towels, robes etc Restaurant is stunning!! 10 courses with the main menu…beautiful food. Extremely historic building with a few nighttime noises, but a fantastic stay! Highly recommended

Dear Madame, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet all your expectations, especially regarding the television. Allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience to every customer; that's why your feedback is very important to us. Please be assured that we are taking appropriate action to resolve the issue and prevent this from happening again. We hope you will give us the opportunity to serve you better in the near future. Sincerely, Sam Richez Director

Magical Hotel, a Must-Stay in Carcassonne

트립어드바이저 평점 5.0/5

BillGibson1 TripAdvisor 인증 리뷰

First time in Carcassonne, this hotel was just amazing. We splurged on a room with a terrace, which was totally magical. This hotel is located inside the ancient fortified city, so you're staying basically inside a fortified castle. You can see from the pictures. We had a glass of wine on our terrace every night, watching the sunset over the countryside with castle towers all around us. It was crazy beautiful. Staff was excellent. You can park your car outside the city walls, and they will take your luggage up to the hotel. Climate control was very good. Location of the hotel couldn't be better. Breakfast was great. Common areas in the hotel are beautiful. All in all, this hotel was like a 10 out of 10, and I'd go back to Carcassonne just to stay here again. It was that memorable a stay.

Dear Mister Gibson, We are delighted to know that you experienced such an unforgettable stay with us. We are especially honored to hear the exceptional remarks you made about our staff, room with terrace, location and our delicious breakfast. At Hôtel de la Cité Carcassonne - MGallery we strive to provide our guests with a unique and memorable ambiance throughout their stay while ensuring the highest of standards in services and amenities. We hope that you will return soon and thank you once again for your kind review! Sam Richez Directeur

A magical experience

트립어드바이저 평점 5.0/5

luvsunOhio TripAdvisor 인증 리뷰

What a perfect place to stay while visiting Carcassonne. The hotel is charming and lovely as well as its very helpful and professional staff. We enjoyed a magical view of the castle turrets and gardens especially at night. Breakfast each morning was delicious and very varied. Afternoon drinks in the garden was relaxing as well as an afternoon swim in their lovely pool.It was so nice to experience the city after the tourists left for the day and could walk to a lovely restaurant for dinner. Highly recommend staying here.

Dear Mrs OHIO, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that these comments will serve as encouragement to all of our staff as we strive to continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the last. Sincerely, Sam Richez Director

Stay here! Charming, historical and beautiful.

트립어드바이저 평점 5.0/5

scubadoc88 TripAdvisor 인증 리뷰

Stay here! It is IN the city next to the cathedral. Best location in the old city. Charming hotel with ambience. Helpful staff and effortless check in and out. Get directions to their private parking lot if you are driving; tricky to find!!!

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that these comments will serve as encouragement to all of our staff as we strive to continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the last. Sincerely, Sam Richez Director

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 652 리뷰 9.4/10 위치
  • 654 리뷰 7.7/10 객실
  • 1,009 리뷰 8.9/10 서비스
  • 436 리뷰 8.4/10 레스토랑
  • 327 리뷰 7.9/10 편의 시설
  • 253 리뷰 8.5/10 조식
  • 75 리뷰 6.5/10 청결도
  • 71 리뷰 8.9/10 수영장

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