Mercure Gerringong Resort 4 sterren

We stayed here for 2 nights on a weekend for a destination wedding. The room was spacious. The air conditioning was cold and strong. The room was clean and the bathroom was fine the kitchen was laughable as you didn’t have a cooktop due to “fire regulations” (cheapskates) you only get a kettle and a fridge. The shower pressure is fair the beds are very comfortable. Room service is non existent as is finishes at 830pm. Plus any order they jab you $5 just to deliver, if you want anything before 830. Parking is easy bit the rest is rubbish. For $400 a night this hotel isn’t worth it but Gerringong itself is just a tourist trap for destination weddings. Avoid if you can it just isn’t that good.

The staff … every single one of them including the housekeeping staff were lovely. The breakfast was fantastic ! The tandoori salmon so amazing !!! Rooms lovely. Loved the pool area and wow an adults only pool too ! Will be coming back to enjoy again !

We stayed here for two nights as a last minute decision, so we paid a premium. Our room was clean and comfortable. It lacked bathroom amenities that I would expect at a Mercure, but the basics were provided through pump bottles on the wall. The main pool needs some work. The adults pool was full of kids both times we went to use it, but as no one was around it went unnoticed. Reception hours are very limited. It just feels incredibly understaffed, but it's huge and we would consider staying again in the future.

Very enjoyable stay. Rooms are very clean and large. We found the room quiet. Able to open windows for fresh air instead of air conditioning. Windows had flyscreens. Large flat screen TV. Bathroom modern and good shower. Bed very comfortable but found pillows very flat. Breakfast was full buffet. Very fresh and with great healthy options. Also gluten free bread. Plenty of parking. Privately managed pilates, massage and infrored sauna . Family plus an adults only swimming pools plus Tennis Cpurt

The Mercure property was taken over by a group of young people from MMJ Real Estate of Wollongong. Their company cars in the carpark were emblazed with their company details. On Thursday evening 19 September, I was denied entry to the restaurant as the MMJ group had an exclusive booking. I was not notified previously of this by any of the Resort staff, either at check in; whilst dining the previous evening and at breakfast or by a note slipped under my door. Resort staff claimed they had sent me an email. Neither my wife nor I, who share a common email address, did not receive such an email! At dinner the previous evening I mention to a staff member I was returning the following evening for dinner, she replied she was not working but did not even mention the restaurant was to be closed! As I had a few drinks in my room prior to dinner I could not drive to the Bowling Club, as rudely suggested by the male restaurant staff member. A Room Service menu was then provided which did not offer any thing I could eat due to my dietary requirements. I reluctantly ordered Fish & Chips - I intended to remove the batter and eat the fish. The batter was so hard it destroyed the fish. I could not eat the meal. At 12 midnight I heard the MMJ group return to their rooms and party which was accompanied by loud voices, shouting, screaming, banging and slamming of doors. I looked out of my room and saw that the MMJ group had removed beds from their rooms and placed them out onto the driveway-parking area, such was also accompanied by much shouting and yelling. The party and noise ceased at 1:00am but I was suddenly awakened at 4:00am by a loud continuous banging noise which was a room door being rapidly opened and slammed shut four times. Restuarant staff told me at breakfast that morning that they had been inundated with complaints, similar to mine but also the MMJ Real Estate staff had removed large heavy pot plants and placed them out into the driveway - car park area. During the course of these disgusting events there was no sign of management or security nor was there any means to either. Upon check out Friday morning I raised my complaint with the Motel General Manager who was aware of the issues and would be contacting MMJ Real estate for an explanation. When I requested some consideration as a result of my very poor experiences, he waived the Room Service charge only but could not do anything on the room rate "as it had already been loaded!". As I departed the property at 9:00am MMJ Real Estate staff were gathered around the pool very much in party mode.