Desert Gardens - A member of Novotel Hotels 4.5 stars

TripAdvisor rating 4.0/5 4,063 reviews

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Description

Hotel extras

  • Delicious hot and cold breakfast buffet

  • Complimentary daily guest activities

  • Complimentary Resort Shuttle Bus and Airport Transfers.

  • Complimentary WiFi, lounge area, TV with on-demand movies

  • With over 65 tours, local activities and attractions with Ayers Rock Resort

Our accommodation(s)

Hotel location

Desert Gardens - A member of Novotel Hotels

Yulara Drive, Ayers Rock
0872 YULARA
Australia

GPS:-25.243842, 130.984819

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  4,063 reviews

Certificate of excellence 2024

Old and dirty

TripAdvisor rating 3.0/5

Alka G TripAdvisor review

We stayed at Desert Garden Hotel - Ayers Rock Resort from Apr 24 → Thu 25, 2024. We had booked 2 rooms. It was the worst experience. The place is old and dirty. All Toilets in the hotel have brown stains and a lot of them are broken. Rooms are motel style and smell. When we visited there was just one restaurant that was open and that led to long wait times. Staff was not helpful or friendly. We paid AUS$ 580 per night, per room which did not include breakfast. Compared to other hotels in Sydney, Cairns, Melbourne (Marriott at Circular Quay, Shangri-La The Marina, Cairns, Melbourne Marriott Hotel) etc... Desert Garden charges more but delivers like a 3 star hotel. See pictures.

Thank you for taking the time to share your feedback regarding your recent stay. We're sorry to read that your stay at Desert Gardens did not meet expectation. The satisfaction of our guests and the ability to provide an exceptional Red Centre experience is important to us and it is therefore extremely disappointing that we were unable to achieve it on this occasion.

Just ok

TripAdvisor rating 3.0/5

mary s TripAdvisor review

There are about 5 hotels in this complex near Uluru. This is the second best. The room is adequate with a nice sized bathroom. Our room had 2 beds rather than a king. Not sure if there are rooms with one king bed. Housekeeping was spotty. Our shower soap was empty for our 3 days. We didn’t receive any hand towels after day 1. There is free laundry available which is nice. If this hotel were located anywhere else, it would probable be rated 2 stars.

Thank you for your feedback. We greatly appreciate your additional comments regarding your stay, both positive and constructive, which will be shared as we continually strive to improve the experience for our guests.

Great experience - Will not Disappoint

TripAdvisor rating 5.0/5

marylR4977LP TripAdvisor review

Desert Gardens is great place to stay. The room was of decent size, the beds comfortable and all areas were very clean. The tour buses and hop on hop off bus picked guests up from in front on the hotel which was very convenient. The hotel is also a very short walk to the town square, a walk around the gardens was nice and the walk to the lookout was a pleasant one. The meals in the all day dining were flavoursome, we ate dinner here twice and also tried the gecko cafe which was great too. Our three-night stay was smooth from start to end, everything went without issue. We were looked after the minute we were picked up from the airport by the hotel transfer bus. It is a great experience and I highly recommend this hotel.

Thank you for your glowing review! We truly appreciate your recommendation and hope to welcome you back in the future!

Fabulous experience

TripAdvisor rating 5.0/5

Liinda58 TripAdvisor review

Cannot fault the efficiency of staff and cleanliness of the hotel. Easy airport transfers, resort shuttle service and check-in/check-out procedures. Beds were extremely comfortable and room nicely maintained. Had both breakfast and lunch at the hotel restaurant, barramundi was fabulous. The entire resort was absolutely spotless, a credit to all the grounds staff. Easy to organise tours and car hire in nearby Town Square; the entire resort was easily walkable and views from lookouts at sunrise and sunset amazing. This is an extremely remote location and really impressed us. Highly recommended. Do bring a fly net to wear though, it's the outback after all.

Thank you for your kind words! We appreciate your feedback and your recommendation - we hope to welcome you back soon!

To be improved

TripAdvisor rating 4.0/5

553silvanaj TripAdvisor review

While the accommodation at Desert Gardens Hotel Uluru offered comfortable beds for a restful night's sleep, the bathroom experience was less than satisfactory. Upon entering suggesting poor ventilation or cleanliness issues. The milky cappuccino at Desert Gardens Hotel Uluru wasn't enjoyable. Served for lunch - very small beef burger, maybe kids' size. The biggest disappointment of not finding breakfast or soup options on the menu. Maybe less burgers and chips?! More healthy food will be nice. The staff are very helpful and friendly. Loved the Garden walk and bush Yard with the great indigenous Tour guide, Ganiva. She was very friendly and extremely knowledgeable. She knows what she is talking about, and she includes some interesting stories.

Thank you for sharing your feedback about your recent stay at Desert Gardens. We greatly appreciate your additional comments regarding your stay, both positive and constructive, which will be shared as we continually strive to improve the experience for our guests.

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Other web-users rate our hotel

  • 322 reviews 9/10 Location
  • 477 reviews 7.4/10 Room
  • 393 reviews 8.6/10 Service
  • 19 reviews 2.9/10 WiFi
  • 221 reviews 7.5/10 Food
  • 196 reviews 5.9/10 Cleanliness
  • 185 reviews 4.1/10 Value
  • 55 reviews 6.6/10 Breakfast

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