Novotel Wien Hauptbanhof 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 1 495

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Canettistrasse 6, Parking: Karl Popper Str., 1100 Wiedeń, Austria

Opis

O hotelu

  • Przestrzeń coworkingowa do kreatywnej pracy

  • Doskonale wyposażona, przestronna przestrzeń eventowa dla 450 osób

  • Strefa fitness i spa na XIX piętrze z fantastycznym widokiem na dachy Wiednia?

  • Nowoczesny hotel w samym centrum Wiednia

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Lokalizacja hotelu

Novotel Wien Hauptbanhof

Canettistrasse 6, Parking: Karl Popper Str.
1100 Wiedeń
Austria

Pozycja GPS:48.18572, 16.37914

Telefon
Faks +43 1 90922661222

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

THE FLAVE OF VIENNA

Odkryj wyśmienitą wiedeńską restaurację THE FLAVE, serwującą kuchnię od nowoczesnej Haute Cuisine, po austriackie przysmaki. Wybierz dania z karty lub ciesz się dzieląc posiłek w miejskim salonie z kolorowymi kafelkami i przestronnym Atrium.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 1 495

Ocena TripAdvisor  4.5/5  Liczba opinii: 992

Certyfikat Doskonałości 2023

Udany pobyt

Ocena klientów 4.5/5

Anonimowo Rodziny - Opinie potwierdzone ALL

Bardzo miły czas

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

Normally great - bad experience solo

Ocena na stronie TripAdvisor 3.0/5

RobMTUK Opinia zatwierdzona w TripAdvisor

This is the fourth time I've stayed at Novotel Wien Hauptbahnhof in the 12 months. I don't know if there will be a fifth. Firstly let me say the first three times I was travelling as a couple for two occasions and a family of four for the last. I also had breakfast. Each time everything was amazing, from the wonderful breakfast to the cleanliness of the rooms, the friendliness of the staff, and the nice free mini bar with a few drinks and snacks. This is why I decided to stay there again when I had to go back to Vienna alone. A totally different experience this time for 3 nights with no breakfast. I arrived at 9am after travelling since 3. I didn't expect a room so I asked to leave my luggage there and come back later. The receptionist was quite surly (unusual) and took my luggage. I asked when I could check in and was told it's 3pm (which is fair) but to come back about 1 and see if a room was available. I wandered around Vienna and came back at 1. They gave me my luggage back and then said the room wasn't ready. So I waited in the lobby until 2. They said the room still wasn't ready. So I waited in the lobby until 3pm. My room was ready then as it was supposed to be. This was annoying because as I'd been sitting in the lobby doing nothing for 2 hours I counted 10 people (couples) who checked in and went straight to their rooms. My room was next to the lift and so I could always hear noises from that area. The door hinge was broken, the kettle lid was broken, the shower tray was broken, and there was a big stain on the carpet. The tea and sugars I used from the tea/coffee making facilities were never replaced. Just two bottles of water in the minibar. None of these things would ruin a holiday or stay but they were just little indications that the 4 star quality and price of the room was not necessarily being lived up to. It certainly wasn't anywhere near as great as it had been the previous 3 times. So to summarise, as a solo traveller staying without breakfast I was not impressed. This may have been just bad luck. I would certainly think twice about staying here alone again.

dobrze zlokalizowane, udany pobyt

Ocena klientów 4.0/5

Daniel Rodziny - Opinie potwierdzone ALL

Miło przyjemnie, profesjonalnie.

Worst & disappointment experience! NOT recommend to stay in Novotel Wien Hauptbahnhof

Ocena na stronie TripAdvisor 1.0/5

ETNN9099 Couples - Opinia zatwierdzona w TripAdvisor

We were check in around 21:00 and standing in front of one guest in reception for check in. However this guest seems have problem regard his booking. It take already more than 10 mins then I asked reception whether have another colleague can handle as we were very tired and expect still take for long time to solve in front of guest. He replied to me that’s only him without any colleague or manager due to Sunday. What kind of International chain hotel there’s only one man in reception. We still waiting with few 2 hotel clients for assistance. Suddenly the guy from the bar came to reception desk and then assisted key changes and luggage handling. As a traveler, definitely want to get the room at once especially in the late evening. We not expect to express check in but at least not to wait such a long time without assistance and just the receptionist talking with the phone seems not care we are waiting. Believe it is an international chain hotel group under Accor management by Sebastian’s team. We were shocked for our first experience. On 9 Jan around 08:40, we arrived the restaurant for breakfast. None of the associates stand in counter to greet guest and I thought inside the restaurant is busy. When we entered the restaurant, there were only 2-3 tables, almost empty, the lady with black shirt not even approached to me and asked for my room number. No greeting at all, no smile. Is it a standard to have this ‘ good morning sir, may I have your name and room number instead of immediately ask what room number, really felt impolitely to guest. Then I went around the buffet table and just hear the associates chatting and laughing loudly in the working station and even gathering three to four staffs talking together with nothing to do. I’m very surprised is that Novotel standard like this. I’m very upset to express for my feeling to your hotel even less than 2 stars standard, just like a fast food restaurant, self seating and buy the food. My wife ran to asked 2 ladies wearing in black shirts m to stop chatting as we l wanted to have a little bit quiet place and can listen to the background music to have breakfast but disturbed their noise ignoring sound. Both ladies were smiling to my wife and showed to her who are you and we not care with disgusting smile to her. At that moment, one gentleman with white shirt was approached to them and understood the situation and seems not care too. These two ladies keep chatting, cleaned and set up a table together, so it is the way they can keep chatting. That’s why I totally understood there’s no associate stand in front of entrance counter to greet guest for check room number. In addition staff seems even not care to vacuum the floor, table next to buffet station with a noisy sound again when the guest eating. What amazing job they are doing, suddenly 3 of them (those 2 ladies and that gentleman) one by one went back to back of house, kitchen, seems vacuum cleaner out of service, no one take care the guests at restaurant. What kind of service and kind of hospitality? I don’t know those staffs is causal or full time but I can see that no management organize to manage their job without standards . The service attitude is the worst what I even see. Except one staff wearing brown shirt seems chef or handle buffet station, he does his job to ensure the food station with sufficient food. Overall the breakfast is only one point is positive but still need to improve as they don’t have oven to heat the bread. Lastly when we checked out and wanted to ask the GM email address to express our disappointment and asked the receptionist to get it to us upon our departure. When check out, the receptionist replied she’s a new staff here and GM, he or she is a meeting, so not able to meet up . My wife said not just want to have email address. She said not know where to get it to us. Will it be alternative email address or any options for guest to express their comment? Is it a basic standard training for a new staff know how to reply guest general inquiries before send them on stage to work? I really hope the top management can take it seriously to investigate and look in this matter, CCTV?, Totally NOT recommend who wants to stay in this hotel and I’m happy you can reply to me directly or you can provide your email address for further discussion.

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback as it helps us to identify areas for improvement. We understand how frustrating it can be to wait in line and we apologize for the delay you experienced at check-in. At Novotel we strive to provide excellent and friendly service to all our guests and we are sorry that your experience did not meet this standard. Please note that we discussed this with our upper Management as well. We took this case to further train our staff in order to provide a better service in the future. We take these reviews very seriously and are committed to ensuring that you have a more pleasant experience on a future visit. Thank you again for your review as it enables us to improve our customer service. Best wishes Victoria - Reservation Manager Novotel Wien Hauptbahnhof

Location is superb

Ocena na stronie TripAdvisor 4.0/5

goforplanb Rodziny - Opinia zatwierdzona w TripAdvisor

The location of the hotel makes up about 3 stars out of my 4 star rating. 1 star would be for the non-replenishment of hand soap, tissues and tea bags for our 4 night stay. Location of the hotel was superb as it was just across the main train station. So convenient for my family to explore Vienna, and even other nearby cities/ countries. We were able to check in around past 3pm already but we were in the hotel lobby around 11am. This was understandable since that was New Year’s Eve. Upon check in- I noticed immediately that there were not complimentary water and the soap bottles in the toilet were empty. I just let this pass assuming that they will just refill the soap dispenser the following day. Unfortunately, they didn’t refill the soap dispenser and didn’t replenish the tea bags, sugar, creamer until our check out day. Anyhow, would probably still stay here again because of its location

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 783 Liczba opinii 9.7/10 Lokalizacja
  • 1 607 Liczba opinii 8.1/10 Pokój
  • 1 318 Liczba opinii 8.3/10 Obsługa
  • 43 Liczba opinii 6.3/10 Internet
  • 1 064 Liczba opinii 9.2/10 Śniadanie
  • 702 Liczba opinii 8.3/10 Czystość
  • 423 Liczba opinii 9.7/10 Klimat
  • 378 Liczba opinii 8.4/10 Udogodnienia

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