イビススタイルズルツェルンシティ 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 822 件のレビュー

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Friedenstrasse 8, 6004 ルツェルン, スイス

説明

ホテルのその他の情報

  • グリーンキー認証施設

  • 無料の公共交通機関のチケット。

  • 無料のルツェルンゲストカードを利用してケーブルカー、博物館、ツアーで割引を受けられます。

  • ルツェルンの中心部に立地

  • ホテル内のエスケープルーム (有料)

当ホテルの客室

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ホテル所在地

イビススタイルズルツェルンシティ

Friedenstrasse 8
6004 ルツェルン
スイス

GPS:47.056835, 8.311907

電話番号
ファックス +41 41 418 48 18

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • Wifi
  • エアコン
  • 会議室
  • 全館禁煙

ミーティングとイベント

ミーティングルームの数
5
最大の部屋の表面
240 m²  /  2583.336 sq ft
最大着席数
240
宴会の最大収容人数
100
詳細

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  822 件のレビュー

トリップアドバイザーの評価  3.5/5  1,182 件のレビュー

very poor

トリップアドバイザーの評価 1.0/5

Rasleen K トリップアドバイザー認証口コミ

Very poor service and room .. not at all worth the money. I don't recommend it to anyone..............................

Dear Guest, thank you for sharing your feedback. We are very sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. Your comments are taken seriously and will be reviewed internally. Kind regards, Erton Roci – Assistant General Manager

Lovely 3 star hotel in Lucerne city

トリップアドバイザーの評価 5.0/5

WaiMingLoke トリップアドバイザー認証口コミ

Approx 12-15 mins walk from the train station. Or CHF14 by taxi. Minutes away from the Lion Monument and the lake. With good bus support and supermarket nearby. The rooms are nice with balcony. Breakfast is available and all day coffee and tea is available. The staff are professional and helpful. The hotel also provides a free bus and train pass which is very helpful. Excellent for exploring the town. Recommended

Dear Guest, thank you very much for your detailed and positive review. We are delighted to hear that you enjoyed our location, the room with balcony, the breakfast and all-day coffee and tea, as well as the free public transport pass. It is especially pleasing to know that our team made a positive impression. We truly appreciate your recommendation and hope to welcome you back to Lucerne soon. Best regards, Erton Roci Assistant General Manager

Good location, Friendly Staff, but not as clean as it should be.

トリップアドバイザーの評価 4.0/5

TravelMario64 トリップアドバイザー認証口コミ

We stayed here for 4 nights during Lucerne Festival. We chose this hotel primarily based on its location, which is actually better than I expected. The main train station and the KKL concert hall are within walking distances, and a bus stop is also close by. The Korean lady at the front desk was very friendly and helpful. She explained the public transportation and hotel features in every detail. Our room (Standard Room, 1 King bed) was small, as I expected. There was very little space for storage as in other 'IBIS'-brand hotels. The bathroom was basic. It was difficult to close the shower door completely. After a few days, we learned a trick or two that prevented water from being leaked out. The breakfast buffet was OK. With decent selection of hot and cold dishes. One could get free coffee or tea from the breakfast cafe all day, which was very good. One thing we did not like about the hotel, other than the small room size, was the cleanliness. Because of the lack of space, we put our carry-on luggage underneath the bed. When we pulled it out, it was covered in dust. That led us to inspect the cleanliness of other parts of the room. Well, they should have done a better job at vacuuming the room and the bathroom. Overall, it was a decent choice for the price. I might choose to pay more for a cleaner and/or larger room if I go back to Lucerne.

Dear TravelMario64, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed our convenient location and that our staff, especially at the front desk, were helpful during your stay. We appreciate your constructive comments regarding the room size, bathroom, and cleanliness. Your observations are valuable and will be shared with our housekeeping team to ensure we continue improving our guest experience. It’s great to know that you enjoyed the breakfast selection and the complimentary coffee and tea throughout the day. We hope to welcome you back to Lucerne and provide an even better stay in the future. Best regards, S. Samil Benli - General Manager

Expensive belonging had been damaged here

トリップアドバイザーの評価 2.0/5

Jchau99 トリップアドバイザー認証口コミ

My brand new Paris perfume was destroyed. I just got it, arrived at this hotel, took a walk and came back with a wonderful smell of my perfume. The sprayer was broken so I didn't have my souvenir to take home with me. My perfume leaked and empty in a day. I didn't even have a chance to use it. The hotel didn't take any responsibilities.

Dear Jchau99, Thank you for sharing your experience. We are very sorry to read your words about the damage to your perfume.we understand how upsetting this must have been, especially as it was a new and special item. Please note that we have already investigated this issue, as the security of our guests is one of our top priorities. We can confirm that no one except our professional cleaning staff entered the room. This does not mean that we do not take responsibility; we handle such issues very carefully to protect the legal rights and reputation of all parties which have been involved. I am sorry to inform you that no evidence was found. If you wish to provide more details, please feel free to contact us. We sincerely hope to regain your trust during your next visit. Sincerely, S. Samil Benli - General Manager

Brilliant location and a good hotel

トリップアドバイザーの評価 4.0/5

helenw555 Couples - トリップアドバイザー認証口コミ

Stayed here for 4 nights, great base for exploring. 10 min walk from main station but you get a local travel ticket included. Our room was large with doors out on to a terrace with a table and chairs and views of the mountains. Plenty of storage in the room along with a kettle and plenty of plugs. Breakfast has an excellent selection of cereals, breads, meats, cheese, fruit, hot selection, tea, coffee and juices. Couldn’t fault the hotel at all, can’t understand some of the negative reviews on here as our room was very clean as well and staff friendly. We were in room 604.

Dear Guest, thank you very much for your wonderful and detailed review. We are delighted to hear that you enjoyed our location, the spacious room with terrace and mountain views, as well as the breakfast selection. It is great to know that the cleanliness and friendliness of our team met your expectations. We truly appreciate your kind words and hope to welcome you back to Lucerne again soon. Best regards, Erton Roci Assistant General Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。