Mercure Roma West bintang 4

I came to this hotel several times because of my business. On my last visit I was disappointed by the room service:the food I ordered didn't correspond to what I received in my room. When I called back to the room service number to complain they just said that, on their menu, that food was not available. It was not canceled in the room menu, so practically their menu and my menu mismatched. It would have been kind to advice me before I ordered, and not to take me another different plate. On top of this the room service has a surcharge of 10 euros that is not written anywhere in the menu, you just discover it later. However apart from this misunderstanding, the hotel rooms are nice and my stay was comfortable.

First of all we checked in at midnight and waited over an hour for the guy at reception to finish with ONE customer. The hotel room was old but reasonable for €70 a night; although the SAFE didn’t work and some double beds are two single beds put together. The hotel overall is clean but it’s in a pretty rough area with hardly anything open after 9pm. Now if the reason you are staying is for access to Rome then be prepared for a 25mins bus ride to a very grotty Metro station and then another 25 odd minutes to Termini - which is the centre of Rome. Uber doesn’t take orders from area, and quite frankly isn’t very good on Italy. BREAKFAST: there isn’t an eggs bar or anything that is cooked fresh in front of you for but there is a reasonable hot food selection and juices with fruit. I’d give it a 4/10 for breakfast. There aren’t irons in the room but you can iron clothes on the ground floor “ironing room”. The WORST part of the hotel was that the swimming pool, Spa and gym is not accessible for months due to renovations which given that it is so far from civilization leaves nothing to do at the hotel apart from walking the pretty dodgy surrounding streets. PS: parking is free but in a dark and small underground space with no valet.

Hotel was Ok . Rooms a little bit dated. AC NEEDS AN UPGRADE... We where there in July and was very hot. The reception tried there best to welcome new guests but unfortunately they seem to be short of staff since they cannot meet the demands with the phone ringing every minute... To check in it took us over 20 mins. Our room was for 4 adults and we had a double bed which I cannot complain but the other 2 adults was nearly an impossible night for them to sleep on a small sofa bed

Medicare service , no shuttles despite advertisement , noisy lobby. Rooms not ready before 13:00 for checkin. Location is far from city , shady area. Internet 1mbps . Very bad. , Frequent Disconnections Airport shuttle was organized only after many communications . Hotel was very reluctant organizing it . Don't count on it. City shuttle does not happen.... count on it.. Some busses nearby. Room was ok , on the larger size., very dated. Not much to add . Bad service

All around experience in this hotel was very bad, staff not friendly, rooms average, far away from city centre. Very bad experience with staff i kitchen restaurant and at bar, they are money grabbers. No mask provided, all around very poor rate for this hotel