Bonjour, Xin chào! Dear Kamkan M., Thank you very much for taking the time to share your feedback following your recent stay at Mercure Danang French Village Bana Hills. We are pleased to know that you found our facilities comfortable and that our team provided attentive service throughout your visit. We also appreciate your honesty regarding the noise in your room. We sincerely apologize for any disturbance caused by sound from neighboring rooms. Your comments have been shared with our operations team to explore ways to enhance soundproofing and improve the overall guest experience. It is wonderful to see that you enjoyed our sustainable initiatives, in-room dining, bar services, and dining experiences, and that you appreciated our efforts in offering local and eco-friendly options. We are also grateful for your suggestions regarding accessibility, which will help us continue to enhance convenience for all our guests. Your feedback is invaluable, and we hope to welcome you and your family back soon for an even more comfortable and memorable stay, with improvements to ensure a quieter and more relaxing environment. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Sorapong W., Thank you so much for your thoughtful review! We’re thrilled that you and your family enjoyed the beautiful location, views, and family-friendly atmosphere at Mercure Danang French Village Bana Hill. We’re also happy that you were satisfied with your accommodation, Wi-Fi, cleanliness, and our sustainable initiatives. We appreciate your feedback on our dinner buffet and will work to improve the variety and quality of our food offerings. Thank you for your kind words and your recommendation of the Accor loyalty program. We look forward to welcoming you back for another memorable stay! Best regards, Guest Experience Department

Bonjour, Xin Chào Dear Naruepanat L., Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had such a great experience with us at Mercure Danang French Village Bana Hills. It’s fantastic to know that everything met your expectations, from your accommodation to the breakfast, team, and sustainable initiatives. We're especially grateful for your kind words about our atmosphere and service. We truly hope to welcome you back in the future for another unforgettable stay! Regarding the Wi-Fi, we apologize for any inconvenience caused. We will certainly investigate this issue to ensure a smooth experience for our future guests. Thank you again for your support and for recommending us. We look forward to hosting you again! Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Luxanavadee T., Thank you for sharing your wonderful feedback! We’re so pleased to hear that you enjoyed the accommodation and dining options. While we understand that the price may feel a bit high, we’re glad that the opportunity to wake up early and take photos without the crowds made your stay truly special. The unique experience of enjoying Bana Hill before the crowds arrive is one of the key advantages of staying with us, and we’re happy to hear it was a highlight of your visit. We truly appreciate your comments and hope to welcome you back soon for another memorable experience! Best regards, Kayden Assistant Guest Experience Manager

Bonjour, Xin chào! Dear Valued Guest, Thank you very much for sharing your feedback regarding your recent stay at Mercure Danang French Village Bana Hills. We are delighted to hear that you found the bed very comfortable and enjoyed your overall stay. We also sincerely appreciate your comments regarding the fan operation issue when turning off the lights. Your feedback is very valuable, and we will work with our technical team to ensure a smoother experience for all guests in the future. It is always our pleasure to provide a comfortable and memorable stay, and we hope to have the opportunity to welcome you back soon for another enjoyable visit to our French Village on the mountain. Best regards, Guest Experience Department

Bonjour, xin chào! Dear Nithiphat C., Thank you very much for your fantastic review! We are thrilled to hear that you had a great stay at Mercure Danang French Village Bana Hills and that everything exceeded your expectations. It’s wonderful that you appreciated the comfort of your room and the complete amenities. We’re also delighted that, as an Accor member, you were able to enjoy the convenience and benefits we strive to offer our loyal guests. Your kind words about your stay mean a lot to us. We hope to welcome you back again soon for another memorable experience. Thank you for choosing us! Warm regards, Mr. Kayden Assistant Guest Experience Manager

Bonjour, Xin Chào! Dear Joyjy, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your continued loyalty and for choosing to stay with us for the second time. Thank you so much for your kind feedback! We are delighted to hear that you continue to enjoy the comfort, cleanliness, and beauty of our accommodations. It\'s always a pleasure to welcome back guests like you, and we are thrilled that your experiences with us have been so positive. We look forward to your next visit and hope to make your stay even more enjoyable. If there’s anything we can assist with to make your next experience even better, please don’t hesitate to reach out! Best regards, Mr. Kayden Assistant Guest Experience Manager

Bonjour, Xin chào! Dear winthorn k., Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you so much for your fantastic rating and kind words! We’re delighted to hear that you had a pleasant stay and appreciated our accommodations, service, and cleanliness. Your feedback is truly valuable to us. We understand that the pathways in our village may be a bit challenging for elderly guests, and we sincerely appreciate your input. We always strive to enhance our guests’ comfort and will take your feedback into consideration for future improvements. It was our pleasure to welcome you, and we hope to have the opportunity to host you again for another memorable stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable! Best regards, Mr. Kayden Assistant Guest Experience Manager

Bonjour, Xin Chào! Dear St, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations, and we appreciate you bringing these issues to our attention. We understand that having a functional hair dryer and refrigerator is essential for a comfortable stay, and we regret that these amenities were not in proper working condition. Rest assured, we will address these maintenance issues to ensure future guests have a better experience. Regarding your breakfast experience, we take all feedback seriously and will review the quality of our offerings to ensure they meet the standards our guests expect. We also apologize that your room type and location were not as you had hoped, and we will work with our team to improve the guest experience in this area. We truly value your comments, and they will help us make the necessary improvements to better serve our guests. We hope you will consider giving us another chance in the future to provide you with a more enjoyable stay. Best regards, Mr. Kayden Assistant Guest Experience Manager

Bonjour, Xin Chào! Dear Suphaya S., Thank you for your kind feedback! We are delighted to hear that you had a very good experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay. Best regards, Mr. Kayden Assistant Guest Experience Manager

Bonjour, Xin Chào! Dear อ.ินทิรา, Thank you for sharing your feedback with us. We are pleased to hear that the room temperature was comfortable during your stay and that you enjoyed the cool outside air. We sincerely apologize for the issues you encountered with the air-conditioning and the bathroom facilities. Your comments regarding the shower and toilet door have been noted, and we will have our maintenance team address these concerns to ensure they are resolved promptly. We truly appreciate your feedback, as it helps us continue to improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide a more seamless stay. Kind regards, Mr. Kayden Assistant Guest Experience Manager