Grand Mercure Apartments Magnetic Island 4 stars
TripAdvisor rating 4.0/5 529 reviews
ALLSAFE approved hotel
146 Sooning Street, Magnetic Island, QLD
4819 MAGNETIC ISLAND
Australia
TOWNSVILLE At 8km / 4.97 miles - Shuttle paying
SUNFERRIES At 0.2km / 0.12 miles
GPS:-19.158526, 146.85648
Check-in from - Check out up to
Accessible room
Not fabulous
TripAdvisor rating 3.0/5
Keith C TripAdvisor review
Grand Mercure 4 Stars - You have to be joking!
TripAdvisor rating 2.0/5
paulbbb52 TripAdvisor review
Good afternoon Paul Thank you for your review, we take all our guest experiences and sort the valuable contributions from the "lets have a gripe" unhelpful comments. Paul, your booking was made through head office with as is required all charges and card fees explained. For you to now turn around and suggest otherwise shows your lack of understanding, even though explained to you. Your apartment was a one bedroom ocean view and that's exactly what you got. Perhaps to satisfy your needs we should chop down all the beautiful palm tress on the island. As a "Grand Mercure" we are fully self contained apartments with full kitchens and laundries. We do not do daily services unless these are requested at time of booking and they are charged accordingly. Our housekeeping team had just finished cleaning your apartment, so the "smell" you are talking about was the freshly mopped floors, not yet completely dry. As a courtesy to you I visited your apartment when you notified me of your concern and sprayed a tropical scent deodorizer throughout the apartment. Yes, you are correct, the Island is a beautiful place, and so is the resort you stayed at, we do hope that you find your way back and look forward to having you as our guest once again.
CLAYTONS ROOM
TripAdvisor rating 1.0/5
jason433 Families - TripAdvisor review
Hi Clayton, We do apologize for the inconvenience, as mentioned we could not help this situation as we where notified late by Accor and there simply was not enough time to notify of the situation. Kind Regards Grand Mercure
Birthday Ce;enratopms
TripAdvisor rating 5.0/5
Carol M Friends getaway - TripAdvisor review
Great view but apartments need maintenance
TripAdvisor rating 3.0/5
Jennifer D Couples - TripAdvisor review
In partnership with TripAdvisor