Adagio Access Marseille Saint-Charles Aparthotel 3 sterren

We had a room for one night during our trip in Southern France. The room was booked via Booking.com but suddenly cancelled due to a system error of the 'hotel'. I managed to rebook it after 20min call with the same price and conditions but when we arrived they first asked a significantly higher amount for the night. Cot was not delivered to the room even though it was reserved via booking and via phone call. The receptionist just blamed me for everything. Room smelled like cigarettes. Receptionist's response to the smell was just apathetic "well, that's unfortunate'. The deposit amount was locked for three weeks post leaving the 'hotel' and I needed to call the bank the get it back.

Despite other reviews, I have to note that staff was helpful (even in English, as I don't speak French). The apartment was spacious and has everything you might need for a short stay. It's located across the train station, however for a newcomer it's not that easy to reach it, you need to walk at least 10 minutes (if you're lucky and don't take a wrong turn). The apartment seemed clean at first sight, however there was dust in many places and the air-condition had a cigarette odor. Cleanliness is not the hotel's strong suit, as they tell you than they only clean the room after a week's stay (if you manage to stay there that long), they give you clean towels at an extra cost and they expect you to take down the garbage yourself (!). Combine this with the area's (next to the train station) lack of cleanliness and you get the picture. The bed was terrible, I had asked for a double bed and they stuck two single beds together.....Pillows were too soft. Breakfast was mediocre, with very few and low quality choices, the breakfast room was too small. In conclusion, the price I paid was way too much for what it had to offer. Hopefully, I only had to stay there for one night.

You're lucky if you get to the hotel from the station and you haven't been robbed. The reception staff are the most unhelpful and rude I have ever seen in my long life as a traveler. Be prepared for surprises on your bill when you leave. Two 70 cm beds together make a very uncomfortable bed, but if you notice it, they don't care, it's your back so your problem. Much better options in Marseille.

Deze locatie is geweldig voor mensen die aangewezen zijn op het openbaar vervoer of een groot fan zijn van de spoorwegen en van fotografie. Het hotel ligt naast het station Saint-Charles en vanuit mijn kamer kon ik in het station en over de perrons kijken; een geweldig uitzicht. Als grootstadsmens had ik geen last van het lawaai (het station is enkel stil tussen middernacht en 5 u 's ochtends, dan maken de treinen plaats voor krekelgeluiden). Het appartement was verder ruim, goed en verzorgd. De jongemannen die aan de receptie zaten waren zeer vriendelijk. Ik kom hier zeker nog eens terug.

Rooms are basic but clean, with all the needed facilities in the kitchen (except a corkscrew!!). Staff are pleasant and helpful. Wifi very intermittent and not always a strong connection. Location is great, right by train station with easy access for day trips and a 10-15 minute walk to the water.