Service is nice and friendly. Rooms are small and tired which makes it feel much more like a 2-star vs a 3-star hotel. If I'm coming back to this area I would look for a hotel that's a bit more updated before coming back to this one. If they update the rooms, I'd consider coming back. Staff is great.

Nice place to stay, historic building, room and bathroom in need of some refurbishments, good location, limited parking space in case you arrive by car, located in city centre, friendly staff, walking distance to restaurants and shops

Centrally located. Rooms are dated but clean. Staff extremely helpful. Perfect if you like historical locations. Car park too small. Another guest damaged our car. No cameras overspill park no cameras.

As always the location is brilliant , the staff are wonderful, friendly and cant be faulted The only thing that lets this hotel down is the Hotel itself. In badly need of TLC this is not a 3 start hotel but barely a 2 star I always enjoy coming here but the rooms really need a lot of money spent on them That said , donht let this put you off staying here . It is a very good hub for travelling and enjoying the area As someone said to me it is a bed for the night and nothing much more For anybody who has never been here it is 4 mins walk from the cinema , 5 mins from several restaurants and 3 mins from several bars and 6 mins from a morrisons !!! like I say the location is superb

Husband took Ill when we got there. Too early for check in . Advised reception we would not be staying Email from Accor asking for review Have been here before and it is nice. As husband took ill I drove back home in the Dudley storm horrendous driving conditions No refund or change of date offered but not expected anything back as not hotel's fault