Mercure Ayr Hotel 3성

고객 평점 (ALL 평가) 4.2/5 401 리뷰

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Mercure Ayr Hotel - Image 1
Mercure Ayr Hotel - Image 2
Mercure Ayr Hotel - Image 3
Mercure Ayr Hotel - Image 4
Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

호텔설명

호텔 추가 정보

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

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호텔 위치

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

전화
팩스 +44 161 388 0915

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 룸 서비스

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  401 리뷰

TripAdvisor 평가  3.5/5  1,095 리뷰

Not as expected

트립어드바이저 평점 3.0/5

Ljsg2525 TripAdvisor 인증 리뷰

Had a nice couple of days here but few things let us down this time,paid extra for Privilege room but room was just normal double with dressing gowns and slippers. I have stayed before many times so know our room was def not Privileged.Rooms on our floor had signs on them,Didn't make a fuss at time as my husband doesn't keep well and it would have made him very anxious.Staff are always lovely to us here,Dinner was nice ,breakfast was ok and highlight of my stay is always the big deep bath to relax,All in all enjoyed our stay,just felt cheated paying extra for a dressing gown take your own and pay less.

Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards

Grim.

트립어드바이저 평점 1.0/5

bouclee TripAdvisor 인증 리뷰

We booked a superior room which was advertised as “One of our best rooms”. I dread to think what the cheaper rooms are like as our room was dreadful. The morning after spending the night there I noticed that there was a stain on the pillow on the spare bed and I then checked all of the pillows, only to find that they were all badly stained. None of the pillows had pillow protectors on them so any bodily fluids had been allowed to soak into the pillows. The overall impression of the hotel was that it was very tired, with worn furniture, areas of threadbare carpet in the corridors and a general lack of attention to detail.

Dear Bouclee We are sorry that your stay with us was not what you expected, we are looking into this at the moment and would ask that you contact us with further information about your stay please contact Gordon.baillie@mercureayr.co.uk. Kind Regards Gordon Baillie

Wonderful

트립어드바이저 평점 5.0/5

Och-I-The-Noo2 TripAdvisor 인증 리뷰

We had a very enjoyable weekend at the Mercure Hotel for the Air show. Lucy at reception allocated us with a fantastic room, with a sea view (465) , thank you Lucy. Andrew at the bar, very helpful and friendly. Not to mention all the staff at breakfast, they were all great. The breakfast was delicious 😋. The room was so clean and comfortable, we had a great sleep! Will not hesitate to visit again. Thank you all for a memorable weekend.

Dear Guest, Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Kind Regards

Surprising

트립어드바이저 평점 5.0/5

BrianS993 비즈니스 - TripAdvisor 인증 리뷰

First impressions,looked a bit tired . But was I wrong. Staff on point at every inquiry and the two girls Megan and Lucy need an extra mention as nothing was to much trouble. Rooms spacious and very comfortable ( try for front facing , some spectacular views to be had to boot) so give it try you may be surprised

Dear Brian Thank you so much for your kind feed back after your recent stay. I am delighted you enjoyed your time. I will pass your lovely comments back to Megan and Lucy. Thank you again and i hope we can welcome you back in the near future. Kind regards Alex

Past the ‘use-by’ date!!

트립어드바이저 평점 1.0/5

RicknSimon Couples - TripAdvisor 인증 리뷰

Tired and in need of a complete renovation. Pool out-of-order, rooms tired, chipped 1970’s hotel furniture, chipped and old bathroom ware, lack of power points, leaking toilet cistern onto the carpet, narrow doorways (what’s that about?) and badly scuffed walls are features of neglect by Mercure. A lack of adequate exhaust in the bathroom managed with signs asking guests to close the bathroom door when showering to prevent inadvertently triggering the fire-alarm. The photos on the website are nothing like the room is now, no dressing gown or slippers (as in advertorial), not even a biscuit to have with a coffee in-room. Yes, I selected the upgraded more expensive rooms on the website sold as ‘privilege rooms’! Wasted money. Needing to use a sleep machine (CPAP), I had to have extension cords draped across room to meet lack of power points. The tacit response of the management on these review sites and the continued poor reviews which follow, suggest no genuine desire to improve. Over-priced, poor standard and value, I can only recommend looking at any alternate option for a night’s accommodation. The only thing I feel we paid for and received was a room with a view!! Time to close the old-joint down or spend some capitol on an upgrade. It has certainly caused me to question the standard set for Mercure Hotels?

Dear Rick, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done. Kind regards

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 303 리뷰 9.1/10 위치
  • 542 리뷰 6.5/10 객실
  • 514 리뷰 8.8/10 서비스
  • 224 리뷰 6.5/10 청결도
  • 212 리뷰 7.5/10 조식
  • 140 리뷰 5.1/10 레스토랑
  • 123 리뷰 3.1/10 편의 시설
  • 117 리뷰 3.9/10 분위기

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.