Mercure Brighton Seafront Hotel 4 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 2.112 recensioni

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Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, Regno Unito

Descrizione

I plus dell'hotel

  • Di fronte alla spiaggia di Brighton, camere vista mare, coastal bar & terrace sempre aperto.

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • La suite Coast View è la cornice ideale per matrimoni ed eventi.

  • Il famoso Bandstand di Brighton è proprio di fronte all'hotel

Le nostre sistemazioni

Prenota questo hotel
Camera 1

Posizione dell'hotel

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
Regno Unito

Coordinate GPS:50.822763, -0.155482

Telefono
Fax +44 161 388 0915

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

COASTAL BRIGHTON

Coastal è perfetto per chi vuole fuggire dal trambusto della città. Il ristorante sul lungomare di Brighton consente di godere di raffinati piatti scelti dal menu di brunch e cena, oltre a una gamma di vini locali esclusivi e cocktail ispirati a Brighton.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  2.112 recensioni

Giudizio clienti 4.5/5

Tommy G. Coppie - Avvisi confermati di ALL

Dear Tommy, Thank you for taking the time to share your feedback following your stay at Mercure Brighton Seafront Hotel. We are delighted to hear that you enjoyed our excellent seafront location and found the hotel and rooms to be of a high standard. It is wonderful to know that our proximity to Brighton Pier and the city centre helped make your visit enjoyable. We also appreciate your comments regarding parking. We understand your frustration with the cost of parking in Brighton, and we recognise that this can come as an unwelcome surprise for visitors. While parking charges are influenced by the city's limited parking availability and local rates, we appreciate your feedback and understand the impact this had on your overall experience. Thank you again for your kind words about the hotel and your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Brighton Seafront Hotel on a future visit to Brighton. Kind regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Giudizio clienti 3.5/5

Maria M. Famiglie - Avvisi confermati di ALL

Dear Maria, Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Giudizio clienti 0.5/5

Andrea S. Coppie - Avvisi confermati di ALL

Dear Andrea, Thank you for taking the time to share your feedback. I am extremely disappointed to read about your experience and sincerely apologise that we failed to provide even the basic standards of comfort, cleanliness, and customer care that you should have been able to expect during your stay. Your comments regarding the condition of the room are particularly concerning. The level of cleanliness you describe, together with an inadequate bathroom and dirty, malfunctioning fans, is completely unacceptable and far below the standards we aim to maintain. I fully understand your frustration, especially when the lack of air conditioning made reliable cooling essential during your stay. I am equally sorry to learn that your rest was disturbed at 8:00am by vacuuming and housekeeping activity outside your room. Guests should be able to enjoy a peaceful and uninterrupted stay, and I appreciate how disruptive and frustrating this must have been. Most disappointing of all are your comments regarding the response you received when raising these concerns at check-out. Having taken the time to explain the issues you experienced, you should have been met with genuine concern, an apology, and a willingness to understand what went wrong. To leave feeling dismissed and simply advised to "write a review" is not reflective of the service culture we strive to deliver, and for that I sincerely apologise. As an ALL member, we especially value your loyalty, and I am sorry that your experience has damaged your confidence in both the hotel and our team. Please be assured that your feedback has been shared with our Housekeeping, Front Office, and Management teams for immediate review, particularly regarding cleanliness standards, housekeeping practices, room maintenance, and the manner in which guest concerns are handled. Thank you for bringing these issues to our attention. Whilst it is difficult to read feedback of this nature, it is invaluable in helping us identify where significant improvements are needed. Kind regards, Ioannis Biternas Operations Manager

Giudizio clienti 4.0/5

Marco G. Coppie - Avvisi confermati di ALL

Dear Marco, Thank you for your kind feedback. I’m delighted to hear you enjoyed our central location and the character of the hotel. Your lovely words about Cat are especially appreciated—she will be so pleased to know her support and understanding made a difference during what must have been a difficult time. Thank you again for your comments, and we hope everything is well. We would be very pleased to welcome you back for a longer and more relaxed stay in the future. Kind regards, Ioannis Biternas Operations Manager

Giudizio clienti 3.5/5

Daniele P. Azienda - Avvisi confermati di ALL

Dear Aniele, Thank you very much for taking the time to share your feedback and for rating your overall experience with us at 70/100. We’re delighted to hear that you appreciated the architecture of our beachfront property and found the lobby, reception area, and breakfast room beautiful. Preserving the character and charm of the building is something we take great pride in, so your kind words are very encouraging. That said, I’m sorry to hear that the condition of your room, particularly the cleanliness of the bathroom, did not meet your expectations. Please accept my apologies for this shortcoming, as it falls below the standards we aim to uphold. Your comments have been shared with our housekeeping team to ensure greater attention to detail and consistency moving forward. Thank you again for your honest and constructive feedback. We truly value it and hope to have the opportunity to welcome you back to Mercure Brighton Seafront Hotel in the future, where we can provide an improved experience. Warm regards, Ioannis Biternas Operations Manager

Altri utenti web che hanno valutato il nostro hotel

  • 1.313 recensioni 8.5/10 Posizione
  • 2.510 recensioni 5.9/10 Camera
  • 2.374 recensioni 8.9/10 Servizio
  • 15 recensioni 4/10 Internet
  • 1.118 recensioni 5/10 Comfort
  • 978 recensioni 7.8/10 Colazione
  • 964 recensioni 4.2/10 Pulizia
  • 930 recensioni 4.9/10 Servizi

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