Mercure Swansea Hotel 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 405 beoordelingen

Beste prijs
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Mercure Swansea Hotel - Image 1
Mercure Swansea Hotel - Image 2
Mercure Swansea Hotel - Image 3
Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, Verenigd Koninkrijk

Omschrijving

Extras van het hotel

  • Located just three miles from Swansea city centre

  • Feel Good Health Club met een fitnessruimte.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Onze accommodaties

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Hotel locatie

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
Verenigd Koninkrijk

Gps:51.654547, -3.912013

Telefoon
Fax +44 161 388 0915

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

THE BRASSERIE

Ontspan in The Brasserie met een kop koffie of een hapje eten. Dit bijzonder ingerichte restaurant biedt een keur aan internationale gerechten, van snelle snacks tot driegangenmaaltijden aangevuld met een selectie mooie wijnen.

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Meer informatie

ALL beoordeling  4.3/5  405 beoordelingen

TripAdvisor score  4.1/5  625 beoordelingen

Certificaat van uitmuntendheid 2024

Centenary Celebration

Tripadvisor-waardering 5.0/5

Go01974996658 Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

Recently celebrated our dog club’s 100 year anniversary at the Mercure, we stayed for two nights and enjoyed the on site facilities. The room was spacious and the bed was very comfy, often overlooked in reviews, the shower was also excellent. Special mention to the operations manager karen who was there to ensure that the event went off without a hitch, all of the staff were great and they couldn’t do enough to help. Many shops close by and a nice walk around the lake just behind the property. Would definitely recommend.

Thank you so much for taking the time to share your delightful experience at the Mercure during your dog club’s 100-year anniversary celebration! We are thrilled to hear that you enjoyed your stay and took advantage of our on-site facilities. Spacious and comfy rooms are indeed essential for a relaxing getaway, and we’re glad that our shower met your expectations—those little details can make all the difference! We’ll be sure to pass along your kind words to Karen and the rest of our dedicated team, who strive to ensure every event runs smoothly and exceeds our guests’ expectations. It’s wonderful to know you had a chance to explore the nearby shops and enjoy a leisurely walk around the lake. We believe that our location offers the perfect blend of convenience and tranquility. Thank you for your heartfelt recommendation! We look forward to welcoming you and your dog club back to the Mercure for future celebrations. If there’s anything we can assist you with for your next visit, please don’t hesitate to reach out.

Phenomenal service

Tripadvisor-waardering 5.0/5

Tyconmam Gecertificeerde beoordeling door TripAdvisor

We used the Mercure for our recent Championship Dog Show, it was a very memorable occasion for us as it was our centenary show and we needed everything to be just right. All the staff were extremely helpful especially Karen and Nicola who went out of their way to make the experience perfect and the hospitality they showed our guests was remarked upon over the course of the weekend. A special mention too to Azaria and Andrea who worked tirelessly looking after our exhibitors. I truly believe the amazing Welsh welcome they gave our visitors made an impression that helped with our shows success. We will most definitely be back !!

Thank you so much for your heartfelt review! We are absolutely thrilled to hear that your centenary Championship Dog Show was such a memorable occasion at the Mercure. It was our pleasure to host you and your guests, and we’re delighted to know that our team, especially Karen, Nicola, Azaria, and Andrea, made a positive impression with their dedication and the warm Welsh hospitality. Your kind words will surely inspire our team, as they strive to make every event special. We are so glad that the atmosphere contributed to the success of your show. We can't wait to welcome you back for your next event and to create more wonderful memories together. Thank you once again for choosing the Mercure, and we look forward to seeing you soon!

Good location, Noisy corridors!

Tripadvisor-waardering 3.0/5

NewmarketTractorGirl Gecertificeerde beoordeling door TripAdvisor

Good location, stayed for 1 night, lots of parking. Room was spotless but quite hot, can’t open the windows- my pet peeve in hotels! The reason for my average rating was a very limited menu for an evening menu, although the food was good. The bed was quite firm and the pillows firm also, so not very comfortable, also noise in the corridor at 2am was not appreciated - I missed the Premier In. ‘Quiet corridors’ - I think the walls are quite thin. My room had an adjoining door, which unnerved me a bit as a single traveller so I put the chair against it. Due to the disrupted sleep, I wouldn’t stay here again on a weekend.

Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the cleanliness of the room. However, I apologise for the discomfort you experienced with the temperature, noise levels, and limited evening menu options. Your insights are valuable, and we will use them to improve our services for future guests.

Appalling service and tried to serve food that could have hospitalised me

Tripadvisor-waardering 1.0/5

Paul A Gecertificeerde beoordeling door TripAdvisor

8th November 202t we had 15 peolle booked in for an awards ceremony with a set menu at 45 pound a person. Well we sat down to the table first thing we noticed was dirty cups and saucers clearly no pride in checking crockery several of pur party asked for clean cups. Next bread rolls well sliced bagette which clearly wasnt fresh as the ends of the bread sliced were actually hard. The starter prawn cocktail well it was clearly the dregs of prawns whole leaves of lettuce rather than shredded with prawns so substandard i wouldnt have served my cat them. Main course was reasonable however one guest waited so long for his main course everyone else had virtually finished eating. Now the really serious part for me the set menu was for dessert blueberry cheese cake. When the waitress appeared asking who ordered cheese cake i indicated i had. Plonked in front of me was strawberry cheesecake given i have a severe allergy to said fruit and get anaphalaxic i comolained immediately. I wouldnt have ordered said cheesecake knowing it could kill me. There was no blueberry cheescake at all in the end they produced after a long wait vanilla cheescake which no one at the dinner had ordered. This is supposed to be one of Swansea best hotels trust me if you want a one star meal in a four star hotel book here. I will be taking this matter further because people with severe allergies who order from a set menu should not be given replacement items especially without checking on allergies. Seems if you book a large table with an agreed set menu then you should have that menu not what the hotel who clearly have you as a hostage so to speak serve you whats left ovwr in the chillers Appalling service total disrespect for clients and no care about health and hygene.

Thank you for your feedback regarding your recent experience with us. I can confirm we are in receipt of your email and are currently investigating with the team who were on duty. I can assure you this is far from our high standard of service . Your safety and satisfaction are our top priorities. Once we have fully investigated we will be in contact with you as a matter of urgency.

PRIMA HOTEL

Tripadvisor-waardering 5.0/5

Marcel M Stellen - Gecertificeerde beoordeling door TripAdvisor

Hotel Swansea ligt in een rustige wijk annex zakenwijk. Een grote parkeerplaats die gratis is en mooie kamers. We hebben er ook prima kunnen eten. Onze hond, die ons vergezelde, was ook erg blij. Het hotel is aan te raden.

Dear Marcel M, Thank you for taking the time to share your wonderful review of Mercure Swansea Hotel. We are delighted to hear that you enjoyed your stay with us and found our location in a quiet area conducive to relaxation. We appreciate your kind words regarding our spacious, comfortable rooms and are thrilled that you had a pleasant dining experience during your visit. It is also heartening to know that your furry companion felt welcome; we strive to ensure all our guests, both two-legged and four-legged, have an enjoyable stay. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! Warm regards,

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 244 beoordelingen 9.1/10 Locatie
  • 644 beoordelingen 5.8/10 Kamer
  • 585 beoordelingen 9.1/10 Service
  • 10 beoordelingen 9.6/10 Wifi
  • 313 beoordelingen 5.8/10 Netheid
  • 260 beoordelingen 8.5/10 Ontbijt
  • 179 beoordelingen 4/10 Voorzieningen
  • 144 beoordelingen 6/10 Sfeer

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.