Mercure Cardiff North Hotel 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 322 beoordelingen

Beste prijs
garantie
Mercure Cardiff North Hotel - Image 1
Mercure Cardiff North Hotel - Image 2
Mercure Cardiff North Hotel - Image 3
Mercure Cardiff North Hotel - Image 4
Circle Way East, Llanedeyrn, CF239XF Cardiff, Verenigd Koninkrijk

Omschrijving

Extras van het hotel

  • Eigen parkeerplaats

  • Huisdiervriendelijk

  • Fitnessfaciliteiten

  • Vergader- en functieruimten

  • Bar met sportzenders beschikbaar

Onze accommodaties

Hotel locatie

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF Cardiff
Verenigd Koninkrijk

Gps:51.508327, -3.147213

Telefoon

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

RBG RESTAURANT

Ontdek de lokale gerechten in het Cardiff Bay-restaurant. Hier vindt u een smaakvol menu, inclusief steaks, burgers en pizza, geïnspireerd door het historische havendistrict Tiger Bay.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.1/5  322 beoordelingen

TripAdvisor score  4.0/5  300 beoordelingen

weekend away

Tripadvisor-waardering 5.0/5

Dominica F Gecertificeerde beoordeling door TripAdvisor

This hotel is a good choice for someone that would like to escape from all hustle and bustle of big city but still enjoy what it has to offer. We have stayed here last weekend as the price was great. The reception area is an open plan with just a desk. We were checked in by a tall gentleman, he was very friendly and chatty (he did introduced himself but do not remember) we had a king room on first floor which has nice layout with well presented bed. There was only one armchair by coffee table so we could not have our food together. The bathroom was clean but needs some maintenance as sink was cracked so was the toilet bowl. the breakfast was good with a lot of choices. Overall this hotel ticked all our boxes and we had a good stay

Avoid!!! Rude

Tripadvisor-waardering 1.0/5

Rachel Y Gecertificeerde beoordeling door TripAdvisor

AVOID AVOID AVOID! Customer service are rude!! Falsely advertised on booking.com and then forced me to either pay more or cancel!! Vile customer service!! They then proceeded to cancel my reservation without my consent when I had plans to stay in Cardiff!!

Dear Rachel, Thank you for taking the time to share your feedback. We are very concerned to read about the issues you encountered with our customer service and the confusion regarding the advertisement on booking.com. We strive to provide accurate information and transparent communication, so we regret any misunderstanding that led to your dissatisfaction. Additionally, it is certainly not our policy to cancel reservations without the consent of our guests; we take all feedback seriously and will review the circumstances surrounding your experience to ensure that it is not indicative of our usual standards. We hope to have the opportunity of welcoming you on a future occasion. Kind regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Good meal and good service

Tripadvisor-waardering 4.0/5

Mary M Gecertificeerde beoordeling door TripAdvisor

We enjoyed a meal of fish fingers - the portions were large! Attentive and charming service by Moses. (Adding some more text because the system demands a minimum of 200 characters - for what reason I am not really sure. 200 actually turns out to be a lot…)

Dear Guest, Thank you for this kind review following your stay. We are delighted that you enjoyed the generous portions of our cuisine and the attentive service provided by Moses. Our RGB Restaurant prides itself on offering a varied menu with specialities from the charcoal grill, and we're thrilled that this was a highlight of your visit. It is wonderful that you appreciated the charming service, which is a cornerstone of our commitment to guest satisfaction. We look forward to seeing you again in the future. Season’s greetings, Atanas Mladenov, Front Office Manager

Enjoyed my stay

Tripadvisor-waardering 4.0/5

Emily J Gecertificeerde beoordeling door TripAdvisor

Had excellent service from Moses in the restaurant at dinner time and there was a lot of variety with the continental breakfast. Room was spacious and clean. The only thing that could be improved was the air conditioning which was a little loud but otherwise no issues!

Dear Emily, We would like to thank you for taking the time to leave this review about your recent visit. We are delighted that you enjoyed the attentive service from our team member Moses, and the diverse options available in our breakfast buffet. Our goal is to provide a comfortable and pleasing environment for our guests, and we are pleased to hear that you found your room to be both spacious and clean, ensuring a restful experience. However, we regret to hear that the air conditioning unit in your room did not operate as quietly as it should. We appreciate you bringing this to our attention, and we sincerely apologise for any inconvenience this may have caused during your stay. We look forward to welcoming you back, Seasons greetings, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Christmas at the cardiff mercury north

Tripadvisor-waardering 2.0/5

Simon H Gecertificeerde beoordeling door TripAdvisor

Very very poor Christmas break!!!! Dark rooms, low seating, one day room not cleaned , very poor food , a disappointing birthday , terrible entertainment, expensive drinks, ask for a room with a view, got, a roof nothing else, staff need to be trained. WON'T BE BACK!!!!!

Dear Simon, Thank you for taking the time to share your feedback. We are deeply concerned to learn that your experience did not meet your expectations. Your comments about the room ambience and seating comfort are valuable and we appreciate your honesty. We strive to maintain high standards of cleanliness and we apologise if this was not reflected during your stay. Moreover, our culinary team takes pride in offering a varied menu featuring specialties from our charcoal grill and we regret that the food did not meet your taste preferences. We understand how important celebrations are, especially during the festive season and we are sorry that your birthday experience was not as special as it should have been. Rest assured, your feedback regarding the entertainment and beverage pricing has also been noted. We aim to offer rooms with pleasant views and we apologise if yours did not meet this standard. We are reviewing all aspects of your feedback to improve our guests' experiences. We continuously invest in staff training to ensure excellent service and we will use your comments to further enhance our team's skills. We hope you will consider staying with us again in the future. Season's greetings, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 658 beoordelingen 7.8/10 Locatie
  • 1.514 beoordelingen 7/10 Kamer
  • 1.037 beoordelingen 7.8/10 Service
  • 27 beoordelingen 7.5/10 Wifi
  • 891 beoordelingen 7.2/10 Comfort
  • 671 beoordelingen 6.5/10 Netheid
  • 440 beoordelingen 7.2/10 Ontbijt
  • 320 beoordelingen 5.8/10 Voorzieningen

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Al onze hotels in Cardiff

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.