Mercure Chester Abbots Well Hotel 4 つ星

Name: Mercure Chester Abbots Well | 4 Star Hotel in Chester - ALL
Address: Whitchurch Road, Christleton, CHESTER, CH3 5QL, GB
Telephone: +441244250012
Rating: 4.0

お客さまの声 (確認済みレビューアコーホテルズ) 4.0/5 625 件のレビュー

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Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

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Mercure Chester Abbots Well Hotel

地元で本物の経験を楽しみたい、そんなあなたへ

Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.

The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees!

The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

Welcome to Mercure Chester! On behalf of our team, we extend a warm welcome to you. Our hotel is among the premier establishments in Chester and we are committed to providing you with an exceptional experience.

Richard Dixon ホテル経営

ホテルのその他の情報

200-yards from a park and ride shuttle service
Fully-equipped gym at the Feel Good Health Club
Outdoor woodland dining pods
Wedding facilities capable of accommodating 200 guests

当ホテルの客室

客室

Compact room with one double bed

2 人/最大
13 m² / 139 sq ft

寝具 1 x ダブルベッド

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客室

Classic room with 1 double bed

2 人/最大

寝具 1 x ダブルベッド

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客室

Classic room with 2 single beds

2 人/最大

寝具 2 x シングルベッド

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客室

Classic family room for 2 adults and 1 child

3 人/最大

寝具 1 x ダブルベッドと 1 x シングルベッド

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客室

Classic family room for 2 adults and 2 children

4 人/最大

寝具 1 x ダブルベッドと 2 x シングルベッド

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客室

Privilege room with 1 double bed

2 人/最大

寝具 1 x ダブルベッド

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客室

Classic accessible room with 1 double bed

2 人/最大

寝具 1 x ダブルベッド
バリアフリールーム

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ホテル所在地

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

+44 1244 250012

+44 161 388 0915

CHESTER

Railway station

アクセス: 3.38 km / 2.1 mi 7 min drive

MINITURE RAILWAY

Tourist attraction

アクセス: 2.9 km / 1.8 mi 6 min drive

ROMAN AMPHITHEATRE

Tourist attraction

アクセス: 3.22 km / 2 mi 7 min drive

CHESTER CATHEDRAL

Art and Culture

アクセス: 3.22 km / 2 mi 10 min drive

CHESTER RACECOURSE

Racetrack

アクセス: 4.67 km / 2.9 mi 9 min drive

BLUEPLANET AQUARIUM

Aquarium

アクセス: 11.59 km / 7.2 mi 15 min drive

CHESTER ZOO

Tourist attraction

アクセス: 12.87 km / 8 mi 17 min drive

OULTON PARK CIRCUIT

Racetrack

アクセス: 20.92 km / 13 mi 25 min drive

ホテルサービス

チェックインは15:00からです - チェックアウトは11:00です

敷地内

プール
駐車場
レストラン
車椅子でのご利用に対応
フィットネスセンター
Wifi
朝食
バー
会議室
全館禁煙
ルームサービス

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

ミーティングとイベント

ミーティングルームの数: 8
最大の部屋の表面: 122 m² / 1313.196 sq ft
最大着席数: 100
宴会の最大収容人数: 90

詳細

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビューアコーホテルズ 4.0/5 625 件のレビュー

トリップアドバイザーの評価 3.6/5 2,726 件のレビュー

Great stay amazing staff

Cat G 2025/05/09 トリップアドバイザー認証口コミ

We had a great 3 night stay here with our 18 month old. Amazing garden at the back of the hotel for him to run wild safely in, swimming pool and free parking. The staff were the best part of the hotel everyone we spoke to was lovely and so kind towards us. The hotel is an older building so it's a little tired in places (aren't we all) but the staff more than make up for any of this, we would definitely stay again. There is a park and ride to get into Chester and a big supermarket all within walking distance.

Dear Cat, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Chester

Disappointing

diane N 2025/05/09 トリップアドバイザー認証口コミ

Staff are lovely and can't do enough, but that's where the praise unfortunately ends. Rooms are small, old, dated and in my case cold. I was able to turn on the old fashioned radiator in the room, but corridors etc were also off and left everywhere chilly. This didn't encourage me to go outside to access the pool - so I didn't use the amenities. Dinner was ok. A sad looking burger in what was described on the menu as a brioche bun - I don't think so! Order a glass of red wine - which was a short measure, although corrected when pointed out, at 12:40 a glass, I don't expect to be short. Breakfast was ok too. Food had sadly sat a bit too long, hard dried up eggs, luke warm mushrooms, although nice enough bacon & sausages. Again, nothing particularly hot - although bonus points for warm plates. Over all an ok stay, but I did get the feeling this is more of a contractors hotel. Not up to usual Mercure standards, won't be staying again.

Dear Jamster, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Chester

EXCELLENT

roshs228 2025/04/30 トリップアドバイザー認証口コミ

Dear rosh228, Thank you for your lovely review! We're so pleased to hear you and your family had a great weekend with us. It’s wonderful to know our team made you feel welcome and helped with recommendations during your stay. We're also glad you enjoyed the room, the view, and our breakfast selection — your kind words mean a lot to us. We hope to welcome you back again soon for another great stay! Kind regards, Team Mercure Chester

Great Experience

deepakvermauk 2025/04/27 トリップアドバイザー認証口コミ

Dear deepakvermauk, Thank you for your wonderful feedback! We’re delighted to hear you had a great experience and that Kshitij Arora and the team made your stay special. It's fantastic to know you enjoyed the clean room, delicious breakfast, and convenient location. We truly appreciate your kind words and look forward to welcoming you back again soon! Kind regards, Team Mercure Chester

Chaotic service on reception, "free parking" not 100% free, misleading meal plan, and swimming pool closed. Building old and tir

goldeneagle69 Couples - 2025/04/19 トリップアドバイザー認証口コミ

Very disappointed with the hotel and staff. The reception staff all told us different things and none of them seemed to know exactly how the hotel was run. We originally booked for just one night, but added on the night before to avoid the Easter traffic. On arrival, the first receptionist told us we would have to change room after the first night and was really off about it. In the confusion, he told us to enter our car registration. As it was a hire car, and with what was going on, I entered 1 digit incorrectly. The following morning, we packed up all our belongings and went to reception to check out. The lady asked us why we were doing this as we could just stay in the same room. She kept apologising for the previous receptionist. She said that we could go back to the room and asked us to pay for the second night. We said that we had booked for an evening meal and breakfast. She told us that this had all been added and we paid. There was no need to reenter the car registration as it had been done the day before. During the day it dawned on me that I had made a mistake with the car registration. When we got back to the hotel I told yet another receptionist. She couldn't have cared less. We were told to enter the new registration and if we got a fine it would be our own fault. Charming. I then had to track down the management company to tell them of the mistake. Just got to wait and see what happens. The meal plan is very misleading. We were told we could have anything with an "s" on it and have 3 courses. It was only at the end that we were told we only got £25 off for each person. Not exactly "included" in the price! We also wanted to use the pool, but because of a baby being allowed to swim without a nappy / swimsuit, the water had become contaminated with faeces. Lovely. The building itself is tired and in poor condition. The floors creek, the walls are lined with painted corrugated sheets, the doors are all scratched, the heated towel rails are freezing cold, and the shower pressure is low. Avoid. Definitely not worth the money.

Dear goldeneagle69, Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay and the inconvenience and confusion caused by miscommunication at reception. This is certainly not the level of service we aim to provide, and your comments have been shared with the team for review and retraining where needed. We also apologise for the disappointment with the meal plan explanation and for the unfortunate situation regarding the pool. We understand how frustrating this must have been. Your comments about the condition of the building and room facilities are also noted and will be taken into consideration as we continue to make improvements. We appreciate your feedback and regret that we did not meet your expectations. We do hope you might consider giving us another chance in the future to provide you with a better experience. Kind regards, Team Mercure Chester

との提携 TripAdvisor

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682 件のレビュー 9.4/10 ロケーション
1,627 件のレビュー 5.9/10 客室
1,732 件のレビュー 8.6/10 サービス
19 件のレビュー 6/10 インターネット
780 件のレビュー 5.4/10 快適さ
664 件のレビュー 6.7/10 清潔さ
658 件のレビュー 8.6/10 朝食
655 件のレビュー 6.2/10 料理

34 件のレビュー 9.5/10 ロケーション
128 件のレビュー 5.4/10 客室
155 件のレビュー 8.4/10 サービス
60 件のレビュー 6/10 料理
49 件のレビュー 5.3/10 快適さ
48 件のレビュー 6.7/10 清潔さ
44 件のレビュー 8.3/10 朝食
36 件のレビュー 4.6/10 雰囲気

39 件のレビュー 9.4/10 ロケーション
102 件のレビュー 5.4/10 客室
114 件のレビュー 8/10 サービス
45 件のレビュー 6.6/10 清潔さ
45 件のレビュー 5.8/10 料理
45 件のレビュー 4.6/10 快適さ
42 件のレビュー 8.5/10 朝食
34 件のレビュー 4.3/10 設備

9 件のレビュー 9.4/10 ロケーション
32 件のレビュー 4.4/10 客室
36 件のレビュー 8.3/10 サービス
14 件のレビュー 4.6/10 設備
13 件のレビュー 4.5/10 快適さ
11 件のレビュー 6.4/10 清潔さ
11 件のレビュー 3.8/10 雰囲気
10 件のレビュー 8.7/10 朝食

19 件のレビュー 5.8/10 客室
17 件のレビュー 8.5/10 サービス
8 件のレビュー 5.7/10 快適さ
5 件のレビュー 7.2/10 清潔さ

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Mercure Chester Abbots Well Hotel 4 つ星

ホテルのその他の情報

当ホテルの客室

Compact room with one double bed

Classic room with 1 double bed

Classic room with 2 single beds

Classic family room for 2 adults and 1 child

Classic family room for 2 adults and 2 children

Privilege room with 1 double bed

Classic accessible room with 1 double bed

Superior suite with 1 double bed

Classic accessible room with 1 double bed

ホテル所在地

ホテルサービス

THE BRASSERIE

THE BAR

朝食

プール

フィットネスセンター

ミーティングとイベント

ウェディング

お客様のご意見

ウェブユーザーの評価

周辺の他の施設

Mercure Chester Abbots Well Hotel 4 つ星

説明

ホテルのその他の情報

当ホテルの客室

Compact room with one double bed

Classic room with 1 double bed

Superior suite with 1 double bed

Classic accessible room with 1 double bed

ホテル所在地

アクセスと交通機関

ホテルサービス

THE BRASSERIE

THE BAR

朝食

プール

フィットネスセンター

ミーティングとイベント

ウェディング

お客様のご意見

ウェブユーザーの評価

周辺の他の施設