Mercure Chester Abbots Well Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 642 件のレビュー

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Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

説明

ホテルのその他の情報

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

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ホテル所在地

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  642 件のレビュー

トリップアドバイザーの評価  3.5/5  2,691 件のレビュー

Basic hotel but good location for Chester Zoo

トリップアドバイザーの評価 3.0/5

ajmj90 ファミリー - トリップアドバイザー認証口コミ

Good location for us wanting to go to Chester Zoo. 10 mins down the road. Staff were extremely kind, personable, and helpful. Also very hard working. We were given a room which was up a lot of stairs and we found there was no lift. I needed a lift because I struggle with stairs. Reception said they could change our family room to a ground floor room but would be a double and a septerate twin room at no extra cost, this was really kind of them and really appreciated it. The rooms are basic, TV didn’t work and in the morning we found we didn’t have any towels only a bath Matt and hand towel. It was too late to ask for some as we needed to leave for our day at the zoo. We ate in the restaurant and probably wouldn’t do that again as it was quite pricey for an adult meal. Kids meals were good price though and included a main, dessert and a drink for £8. Restaurant staff were lovely but ran ragged. They were working the busy restaurant and the bar at the same time. The restaurant manager was really helpful and a young waitress engaged with the kids lovely. Breakfast was included in our stay but would have cost £17.95 per person and although it was a very varied breakfast it wasn’t the best. Fresh juice and coffee machines available. Other hotel guest were really loud in breakfast - not staffs fault but wasn’t pleasant for others Would only stay again for location proposes as close to what we were attend Chester for. Would order takeaway to be delivered and would eat out for breakfast as well

Hi ajmj90, Thank you for taking time to share your varied feedback, I am sorry that there were aspects that were disappointing, thank you for telling us how your stay in Chester could have been improved. I really hope we are able to welcome you back in the future to restore your faith in us. Regards, Richard & all the team

Dated, Noisy and a Lack of Dining Options

トリップアドバイザーの評価 2.0/5

carl101 ビジネス - トリップアドバイザー認証口コミ

Currently here. First impressions are that this place is dated. Upon checking in I enquired about the restaurant availability. I booked based on the restaurant as I knew I'd be arriving after a long day of work and travel, and would need a good meal. Sadly, Mercure Chester have closed the restaurants to a great deal of paying guests to accommodate a private party. Poor to say the least. Oh, and forget room service! It's well advertised in communal areas, but try and find a menu!I've had to settle for a burger rather than a proper meal, no bother - first world problems. The dated appearance continues into the rooms, particularly the bathrooms. Really old fashioned with the noisiest fan in the world. I'm not hopeful for a good night's sleep owing to the fact that the floors creak like crazy, and every conversation from surrounding rooms can be heard clearly. Finally, don't expect it to be in Chester. It's in Christleton and about 5 miles from the centre. There is a nearby park and ride, but no good if you fancy an evening stroll to the hubbub of the famous medieval city.

Hi Carl, Thank you for taking time to share your feedback, I am sorry that there were aspects of your stay with us which disappointed you. Given that your feedback here was written during your stay, perhaps it would have been more advantageous to talk to a member of the team instead? The restaurant was in fact fully booked on the night you stayed rather than closed. There are times through the year when this could happen and we would always recommend booking ahead to avoid such disappointment. I am pleased however, that you were able to dine with us. Thank you for your feedback on location, unless I am mistaken the hotel hasn't moved or indeed suggested that we are closer to the centre of Chester than we are. The hotel is 2 miles from the centre of the city and is easily accessible by the method you suggest. I hope we are able to welcome you back in the future. Regards, Richard & all the team

Brilliant hotel

トリップアドバイザーの評価 5.0/5

390MaureenL Friends getaway - トリップアドバイザー認証口コミ

Stayed here at the weekend and had a great time in your lovely hotel. My room was very comfortable, clean and spacious. The cleaning staff were very friendly. The staff at the hotel were excellent, very friendly especially Lucas who was our waiter for the evening in the private room we had for our 50 year reunion. The food was lovely and the breakfast was excellent. It was very convenient for the town being 5 minutes walk to the park and ride.

Hi Maureen, Thanks so much for taking time to share feedback of your recent experience. I am so pleased you enjoyed your time with us and particularly that Lucas 'shone', I know he will be pleased to have impacted your stay with us. Looking forward to welcoming you back again soon. Regards, Richard & all the team

Incredabbly kind help for 80 year old lady

トリップアドバイザーの評価 5.0/5

Likestoturnleft トリップアドバイザー認証口コミ

My 80 year old mum hit a pothole on the way to Chester and spotted a flat tyre when she parked at the Boughton Heath Park & Ride. She contacted me 200 miles away as she did not have a smart phone to call for assistance from her Roadside provider. They estimated a couple of hours to attend so, desperate for the loo and a coffee, she walked up to the Abbot's Well. There she was met with kindness and provided with a complimentary coffee until she returned to her car. In total, she had to wait 4 hours for assistance but she was so pleased to have met kindness from the hotel staff. She has used the hotel previously over the year. but despite not being a customer this time, she received exemplary service

Hi Likestoturnleft, Thanks so much for taking time to write following your mum's experience. Hospitality should be all about offering great service to people, particularly when they find themselves in a situation such as this, I am so pleased we were able to. I really hope your mum managed to get everything sorted with her car and had a hassle free onwards journey. Regards, Richard & all the team

Avoid avoid !!!

トリップアドバイザーの評価 2.0/5

kevinH89 ビジネス - トリップアドバイザー認証口コミ

The rooms are spacious the staff totally welcoming. The food and prices are an absolute disgrace. How can you charge so much for poor quality food . Hot dog and fries were bad enough £ 14, my wife’s chicken Caesar £18 had no chicken in it !! Complained to duty manager Howard who in fairness was polite but zero refund he’s not authorised to give refunds . Staff obviously run by a faceless head office . We stop in Mercure hotels an awful lot but this place is taking the ****!

Dear Kevin, Thank you for taking time to share your feedback, it is a shame that your experience was not worthy of a better score rating. The whole team are empowered to deal with guest feedback to ensure a suitable resolution. Howard is a part of our duty manager team and works exceptionally hard to offer our guests a great experience. Having spoken with Howard, I understand you asked for something free, you were offered a drink each on us as a gesture of goodwill but you wanted a bottle of wine. With the best will, this would be a bit OTT given the £32 you were spending. I would also suggest that using a 'bad review' as a threat is not really the best way to go about raising a concern with a team member but I suppose you are entitled to handle feedback how you wish. Regards, Richard General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,517 件のレビュー 5.9/10 客室
  • 1,634 件のレビュー 8.9/10 サービス
  • 18 件のレビュー 5/10 インターネット
  • 739 件のレビュー 5.5/10 快適さ
  • 639 件のレビュー 8.6/10 朝食
  • 637 件のレビュー 6.4/10 清潔さ
  • 629 件のレビュー 6.3/10 料理

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