イビス リバプール センター アルバート ドック-リバプール ワン 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,570 件のレビュー

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27 Wapping, L18LY リバプール, イギリス

説明

ホテルのその他の情報

  • 交通の便の良い中心部です

  • ロイヤル アルバート ドックと M&S バンク アリーナ（旧リバプール エコー アリーナ）の向かいに位置

  • フォグズ レストランでは各国料理を提供します

  • リバプール ワン ショッピング センターからわずか 320 m

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ホテル所在地

イビス リバプール センター アルバート ドック-リバプール ワン

27 Wapping
L18LY リバプール
イギリス

GPS:53.399925, -2.98709

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 全館禁煙

FOGG'S

非契約写真

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,570 件のレビュー

トリップアドバイザーの評価  3.8/5  2,669 件のレビュー

Great Location

トリップアドバイザーの評価 5.0/5

beccy2702 トリップアドバイザー認証口コミ

Couldn’t fault my stay. Hotel is in the best location for the arena/exhibition centre and there’s plenty of places to eat and shop nearby. The room was a great size and had what I needed for a 2 night stay. Cleanliness was good. My only issue was there being no plugs by the bed. Breakfast was nice with the usual variety of continental and hot food. Staff were helpful and nice.

Dear Beccy, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the cleanliness and size of your room. It is also wonderful to know that our breakfast met your expectations and that our staff provided you with helpful service. We appreciate your comment regarding the lack of plugs by the bed, as guest comfort is important to us. Your feedback will be taken into consideration as we continue to enhance our services. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

It is a basic hotel, don’t expect alot.

トリップアドバイザーの評価 4.0/5

Seah K トリップアドバイザー認証口コミ

The pricing is really reasonable taking into consideration the location near liverpool one and Renshaw (Chinatown) if you dont drive, its always a 15-20 walk. The bonus is the on-site carpark at gbp10 PER DAY. Cheaper than whatever you have around the area ie victoria street carpark etc. The room is VERY basic, with the amount that you pay, its fine. But if you want something really near Liverpool one, and something much better, then go for Hilton that is a street across.

Dear Seah, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your acknowledgment of our convenient location and reasonable pricing, particularly in relation to the on-site parking facilities. We strive to provide a comfortable experience that meets the expectations associated with our hotel category. Your comments about the room's simplicity have been duly noted. While we aim to offer essential amenities at an accessible rate, we understand that guests may seek more luxurious options. We hope you consider us again in the future for your next visit to Liverpool. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Bugs crawling everywhere

トリップアドバイザーの評価 1.0/5

Lisa B トリップアドバイザー認証口コミ

Horrendous.. bugs crawling all over the bed. After a long day working, I fell into bed and had the worst night ever, it soon became apparent that the bed was crawling with bugs. I wrote to the hotel and they didn’t bother to even respond. The hotel staff seemed horrified when I showed them the video. They moved me and called in the pest control company. Absolutely no acknowledgment, apology just ignored… horrendous

Dear Lisa, Thank you for bringing your concerns to our attention. I sincerely apologise for the distressing experience you encountered during your stay. It is our priority to ensure a comfortable environment for our guests and I regret that we fell short in this instance. I appreciate your feedback regarding the staff's response and will ensure that it is addressed. We take such matters seriously and have protocols in place to manage them. Your experience is invaluable for our continuous improvement and I genuinely hope you will consider staying with us again in the future. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

First and last time at this hotel

トリップアドバイザーの評価 2.0/5

Kellyjohnston0206 トリップアドバイザー認証口コミ

We stayed for 2 nights and were disappointed with the hotel. The staff I have to say on the first day and evening were really friendly. I had sent a message to the hotel when booking requesting a ground floor room which we didn’t get. This was done quite far in advance too. We had our dog with us the first night. I would say they let dogs stay rather than being dog friendly.! The room we had was tiny, no room for two people to freely walk about we had to operate a single track with passing places to both be moving about. There was no room for a dog bed to be put down. The heating in the room wasn’t working and so we were given a radiator, this is a problem that they were already aware of when I reported it. The bathroom door had to be pulled really hard to close it and there was no lock. The breakfast was less than average. The bacon seemed to have been boiled or something, it was covered in white gunk too. The jam dispenser didn’t work and when I reported it they took it away to be sorted and didn’t bring it back and didn’t offer any alternative. The morning we had the dog with us we were told where to sit that was ok for dogs but other people were there who weren’t keen on dogs so it was a very rushed breakfast for us. Now all of this might seem like I’m fussy and not picky but I’m not in the slightest. The price of the room wasn’t much different to other hotels with much, much better facilities, unfortunately our usual one doesn’t allow dogs. Thankfully we won’t need to bring him on other occasions and so won’t need to put up with a poor experience again. We are regular travellers to Liverpool and have stayed in many different hotels and this is the worst by room size, quality and breakfast yet. The only reason it’s getting 2 stars and not one is we got to park at the hotel, at a price on top of the already pricey room may I add and the staff were lovely on the first day, Johnny in particular. If you want a no frills, basic, cramped room then it will probably be ok for you but if you are a couple or a family it’s worth checking other places

Dear Kelly, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found our staff friendly, particularly Johnny, as we strive to provide a welcoming atmosphere for all our guests. I sincerely apologise for the inconvenience you experienced with your room allocation and the size of the space. We understand how important comfort is, especially when traveling with pets. I regret that the heating issue and the bathroom functionality did not meet your expectations, as these are essential components of a pleasant stay. I assure you that we work diligently to address such matters when they arise. Regarding breakfast, your comments have been noted and I will discuss them with our team to ensure improvements are made. We want to provide a satisfying dining experience for all our guests. Thank you once again for your insights. We value your feedback as it helps us enhance our services. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Not worth the doubling of price since last year

トリップアドバイザーの評価 1.0/5

Elizabeth M トリップアドバイザー認証口コミ

This hotel has more than doubled in price since this time last year. It was always cheap and cheerful but the astronomical price increase was definitely not invested back into the hotel. The floor of the room is Lino, the bathroom was dirty with debris and pubic hair under the toilet seat and in the shower. Not at all impressed. The hotel was noisy and the corridors were airless and unpleasantly and heavily perfumed. The staff on duty were helpful and courteous but that was the highlight of the stay.

Dear Elizabeth, Thank you for taking the time to share your feedback regarding your recent stay with us. I am sorry to learn that your experience did not meet your expectations, particularly concerning the cleanliness and overall condition of your room. Please be assured that we take such feedback seriously, as maintaining high standards is a priority for us. Additionally, I appreciate your comments regarding the pricing and will ensure they are communicated with the appropriate team. It is encouraging to hear that our staff made a positive impression and I will convey your compliments to them. I hope for an opportunity to welcome you back in the future for an improved experience. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

との提携 TripAdvisor

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  • 1,300 件のレビュー 6.8/10 清潔さ
  • 1,097 件のレビュー 7.4/10 朝食
  • 5 件のレビュー 8/10 プール

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