イビス リバプール センター アルバート ドック-リバプール ワン 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,159 件のレビュー

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27 Wapping, L18LY リバプール, イギリス

説明

ホテルのその他の情報

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

当ホテルの客室

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ホテル所在地

イビス リバプール センター アルバート ドック-リバプール ワン

27 Wapping
L18LY リバプール
イギリス

GPS:53.399925, -2.98709

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 全館禁煙

FOGG'S

非契約写真

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,159 件のレビュー

トリップアドバイザーの評価  4.0/5  2,629 件のレビュー

Doggy Friendly Hotel To The Extreme And Unacceptable Level

トリップアドバイザーの評価 3.0/5

Roy L トリップアドバイザー認証口コミ

Stayed at this hotel during last few days with friends. Have stayed at the hotel on several previous occasions in recent years. Great location and friendly staff. Staff have done a good job dressing the reception area for Christmas making the hotel warm and welcoming. Breakfast is basic but ok. On site parking is very useful. Room was looking a little tired. The heater did not work properly so room was too cold for me but after reporting to Reception maintenance resolved the issue with the heater. Bed this time was very hard impacting sleep quality. Significantly, I hadn't realised that the hotel now was dog friendly. For someone who is afraid of dogs this is a big no no! Noticed 5/6 dogs during our stay with their owners and all seemed to be staying on different floors? Suggested to me that there were no dedicated room for guests with dogs. I did ask Reception about this and they were surprised by the question and gave me the impression that there were NO DEDICATED rooms for dog owners and their dogs. Not hygienic and unacceptable surely for non-dog guests like me. I actually complained to Reception about dogs being allowed to accompany their owners in the breakfast room. One owner was walking his dog around the buffet counter while collecting his food, patting his dog in the process. The Receptionist agreed with me that it was not acceptable but did nothing about it. Come on IBIS this is surely unhygienic and unacceptable practice to your guests regardless of if there dog owners. Standards have slipped and won't be staying here again!

Dear Roy, Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our location, friendly staff and festive decorations. However, we regret that your experience was marred by concerns related to our pet-friendly policy. We understand that this aspect can be challenging for guests who may not be comfortable around dogs. While we strive to create an inclusive environment for all our guests, we are committed to ensuring that hygiene and comfort levels are maintained throughout the hotel. Your comments regarding the presence of dogs in the breakfast area have been noted, as we take such matters seriously to uphold our standards. We sincerely apologise for any inconvenience you experienced with your room's heating and the quality of your bed. Your feedback is invaluable, and we will be reviewing these matters to enhance our guests' experiences in the future. Thank you once again for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Convenient location

トリップアドバイザーの評価 4.0/5

Liz W ファミリー - トリップアドバイザー認証口コミ

Helpful and approachable staff. Good to have parking available (at a reasonable cost). Rather difficult to get the room temperature to an acceptable level because of the location of the heater unit

Dear Guest, Thank you for your kind feedback regarding our location and staff. We appreciate your comments about the parking facilities. We will take note of your concern regarding the room temperature for future improvements. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

A tired hotel and a poor service experience.

トリップアドバイザーの評価 3.0/5

OnAir59771569529 ビジネス - トリップアドバイザー認証口コミ

Various minor gripes added up to a disappointing stay. Breakfast items regularly ran out. sSome of the guest interactions at reception left a lot to be desired: very curt and abrupt. When I arrived in the room there were used tissues unflushed in the loo, which I chose to overlook because everything else seemed fine, but it soon began to feel like a pattern. Little thing, but the coathangers had those little spring loaded clips on for hanging items, and all were broken. On the upside, the barriers for the car park were also not functioning, so I paid for three days’ stay and didn’t have to worry about per-hour charges after 12pm on departure day. For an Accor hotel, this was really not a great experience.

Dear Mark, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologise for the inconveniences you faced, particularly with the breakfast service and the cleanliness of your room. Please rest assured that your comments regarding the interactions at reception and the condition of the coathangers have been noted and will be reviewed to improve our service standards. We strive to maintain a high level of quality and it is disappointing to learn that we did not meet your expectations during your visit. Your insights are invaluable in helping us enhance our guest experience. We appreciate your understanding regarding the parking situation and are glad to hear that it provided some ease during your stay. Thank you once again for your comments and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

学会会場に近くて便利

お客さまの声 4.5/5

和田泰格 ビジネス - 確認済みレビュー すべて

清潔で良いです。

A very pleasant stay

トリップアドバイザーの評価 5.0/5

pamanddeneastwood トリップアドバイザー認証口コミ

Well, we were pleasantly surprised after reading mixed reviews. The room was warm and cosy, beds were very comfy, everywhere clean. staff were helpful and pleasant, the breakfast was good, not too much choice for evening meal, but what we had was tasty. Could have done with some comfortable seating in the bar area. The location was perfect, within easy reach of city centre, the magical mystery tour is a must if you like the beatles. Also the museum of music is good value for money, plenty to see in there and a nice trip down memory lane. I would definitely recommend this hotel.

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you had a very pleasant stay and enjoyed the warm and cosy room, comfortable beds, cleanliness, helpful staff and good breakfast. We appreciate your comments regarding the evening meal choices and the bar area seating, as guest feedback is important to us for improvements. We are glad you found our location convenient and enjoyed the nearby attractions. Your recommendation means a lot to us. Should you have any further suggestions or feedback, please feel free to contact us. We look forward to welcoming you back in the future. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

との提携 TripAdvisor

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リバプールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。