メルキュールマンチェスターピカデリーホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 1,111 件のレビュー

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Portland Street, M1 4PH マンチェスター, イギリス

説明

ホテルのその他の情報

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

当ホテルの客室

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ホテル所在地

メルキュールマンチェスターピカデリーホテル

Portland Street
M1 4PH マンチェスター
イギリス

GPS:53.479874, -2.237445

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  1,111 件のレビュー

トリップアドバイザーの評価  3.5/5  5,014 件のレビュー

Really friendly staff but very cold in the bar and breakfast room and poor wifi

トリップアドバイザーの評価 3.0/5

HullPhil トリップアドバイザー認証口コミ

I’ve stayed here a few times and this time I stayed over a very cold January weekend. I had been worried, after reading some of the other reviews, that my room would be cold but it wasn’t and the in room heating worked really well. The room was clean and quiet. I had two main issues with my stay. Firstly, the WiFi is absolutely useless and it kept cutting out in the room and for many hours did not work at all. I was in room 1219 and this is in the centre of the hotel so I’m not sure what areas of the hotel have good wifi. It certainly worked in the breakfast room. My second complaint is about the temperature in the bar and breakfast room. As I stepped out the lift on the 3rd floor it was absolutely freezing and in the bar it was only a little bit warmer. The area where breakfast is served was not particularly warm on both days. I realise it was a cold few days but surely they could get in extra heaters for these areas. The staff in all areas were really lovely. All staff I encountered were friendly and very helpful and this was particularly the case with staff in the breakfast area. I enjoyed my stay but think they really need to do better with the heating.

Xmas

トリップアドバイザーの評価 3.0/5

lin64 トリップアドバイザー認証口コミ

Booked with my daughter to get into the festive spirit and see enjoy the German market and see a show . On checking in noticed oil heater and a very cold room . We put on heating only for it to blow out cold air . We contacted reception who send someone straight away he said hotel was fully booked and been told by maintenance there was problem but offered extra heater . We had no choice as it was 5 pm to late to find another hotel for the evening etc . We left without having a shower due to the ❄️condition in the bathroom. I asked to speak to a manager who was very apologetic and offered refund in form of points to book another stay in any their hotel . I’ve noticed from another review the must have been a where of the problem before hand so it your staying on the 9 th floor check before you accept your room

Thank you for taking the time to share your experience. I’m very sorry to hear about the heating issues you and your daughter encountered during your stay, especially at such a festive time. I completely understand how uncomfortable and disappointing this must have been, and I apologise for the inconvenience caused. We appreciate your understanding regarding the hotel being fully booked and the prompt response from our team to provide an extra heater. I’m sorry you felt unable to enjoy your stay fully and that the bathroom conditions impacted your experience. Your feedback about the known issue on the 9th floor is valuable, and we are working closely with maintenance to resolve it as soon as possible to prevent future disruptions. Thank you again for your honest comments. We hope to have the opportunity to welcome you and your daughter back for a much warmer and more comfortable stay.

Over-Rated and Over-Priced

トリップアドバイザーの評価 1.0/5

Currypolice トリップアドバイザー認証口コミ

Stayed here over night. There was a party on the lower level, my room was on the 12th floor. However, I could not sleep because I could hear the party as though I was sleeping in the middle of it. On top of that I suffered the noise of the constantly busy lift humming and thudding away 24/7. It gets worse, the toilet had a constant drip leak sound. All this put together made for zero sleep for me ahead a stressful working day. Also, the room was freezing cold. The thermostat did not work whatsoever. They supplied a tiny oil heater, from which I only felt heat if I was adjacent to it. Reception staff were not very welcoming or nonchalant. Dinner and lunch from the restaurant was awful. The “posh” reputation of the Mercure brand is utter propaganda and hype….do not fall for it.

Thank you for sharing your feedback. I’m very sorry to hear about the many issues you experienced during your stay, from the noise disturbances to the heating problems and the dripping toilet. I completely understand how these factors, combined with a lack of restful sleep, would affect your overall experience, especially before an important workday. I also regret that your interactions with our reception team and your dining experiences did not meet your expectations. Please know that your comments have been shared with the relevant departments to address these concerns and improve our services. We truly regret that your stay did not reflect the high standards we aim to provide. Thank you again for bringing these matters to our attention.

Brilliant night

トリップアドバイザーの評価 5.0/5

lucywM1453DD トリップアドバイザー認証口コミ

Ubaid was fantastic server! Great energy! Good was amazing and the atmosphere was phenomenal definitely recommend for all work events

Thank you so much for your wonderful review! We’re thrilled to hear that Ubaid provided fantastic service with great energy. It’s great to know you enjoyed the food and the atmosphere as well. We truly appreciate your recommendation and look forward to hosting your future work events!

Disappointing

トリップアドバイザーの評価 2.0/5

Michelle D トリップアドバイザー認証口コミ

The hotel rooms are clearly dated which isn’t a problem so long as they are clean however our room left us very disappointed when we learnt that the toilet waste pipe was leaking from the bowl into the waste stack, onto the bathroom floor. This is just unacceptable and unhygienic. We only got changed and dropped our bags in the evening and so didn’t spend much time there until the next morning when we discovered it just wasn’t as clean as you’d expect. I am glad we didn’t pay the “premium” price as the guy told us when we checked in, the price we paid was half of the price for that night. I’d have been very disappointed if I’d have paid £300 for the night.

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered in your room, especially the leaking toilet waste pipe and the cleanliness concerns. This is certainly not the standard we aim to provide, and we understand how disappointing this must have been. Please rest assured that we have addressed the maintenance issue with urgency and are reinforcing our cleaning protocols to prevent similar situations in the future. We also regret any misunderstanding regarding the room pricing. Your feedback is invaluable in helping us improve. We hope you might consider giving us another chance to provide you with a much better stay.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,450 件のレビュー 9.5/10 ロケーション
  • 3,711 件のレビュー 5.2/10 客室
  • 7,542 件のレビュー 9.4/10 サービス
  • 284 件のレビュー 2.4/10 インターネット
  • 1,651 件のレビュー 9.2/10 朝食
  • 1,400 件のレビュー 9.4/10 バー＆飲料
  • 1,391 件のレビュー 4.5/10 快適さ
  • 1,336 件のレビュー 5.3/10 清潔さ

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。