メルキュールマンチェスターピカデリーホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.5/5 1,203 件のレビュー

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Portland Street, M1 4PH マンチェスター, イギリス

説明

ホテルのその他の情報

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

当ホテルの客室

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ホテル所在地

メルキュールマンチェスターピカデリーホテル

Portland Street
M1 4PH マンチェスター
イギリス

GPS:53.479874, -2.237445

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.5/5  1,203 件のレビュー

トリップアドバイザーの評価  3.5/5  4,852 件のレビュー

Excellent staff, nice stay.

トリップアドバイザーの評価 5.0/5

jordancB5622GE トリップアドバイザー認証口コミ

Met ian on reception as we arrived, very friendly, very helpful, asked us the reason for our stay and as it was an anniversary we were upgraded to suite, given a drinks voucher for the bar and a complimentary late checkout. Checkin and checkout was simple and quick, every member of staff we passed spoke to us and were very friendly. Hotel looked after our bags after our stay aswell so we could explore Manchester without a suitcase. Room was very clean, well stocked and a nice place to be. View from the 14th floor was really good, could see Manchester citys ground, which isn't the hotels fault! Being really picky a couple of bits in the bathroom could probably do with a refresh but it took away nothing from the stay or the service. Would definitely consider staying again if we visited Manchester in the future. Thanks

Tea and coffee in lobby

トリップアドバイザーの評価 2.0/5

Mike D トリップアドバイザー認証口コミ

Just visited, as small group of 4 adults. Ordered 3 coffees and 1 tea from the lobby area. Waitress pleasant and timely in her service; however, served 2 coffee and 2 teas? The beverages were all served in disposable paper cups, with extra sachets of milk if required. The tea was luke warm, tea bags left in the cup. Surley, we should at least have the milk served separately, so we can judge the amount to add....and it wouldn't be unreasonable to serve the tea in a pot, with crockery? Realise cost savings are important; nevertheless, this was not acceptable for a hotel of this star rating. It felt like a 'down market' fast food restaurant. The hotel used to be, in the late sixties, a premier hospitality venue in Manchester; today, it was more of an embarrassment with colleagues from different parts of the UK.

I'm sorry to hear about your disappointing experience at our hotel. Your feedback is valuable to us, and we apologize for falling short of your expectations. We appreciate you bringing these issues to our attention, and we will address them with our team to ensure that our service and presentation meet the standards expected of us. We understand the importance of providing a high-quality experience for our guests, and we regret that we did not meet this standard during your visit. Your comments regarding the serving of beverages and the use of disposable cups will be reviewed to improve our service and presentation in the future. Please accept our sincere apologies for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. If there's anything else we can do to address your concerns, please don't hesitate to contact us directly.

The Vegan food was outstanding...

トリップアドバイザーの評価 5.0/5

Kevin N トリップアドバイザー認証口コミ

I recently stayed at the Mercure Manchester Piccadilly for the Vegan and Animal Rights Conference. The Vegan food was outstanding and the staff were fantastic, thank you so much for your hospitality.

Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your recent stay with us during the Vegan and Animal Rights Conference. Providing outstanding vegan food and exceptional service is something we strive for, and we're thrilled that we could exceed your expectations. Your kind words will be shared with our team, who will be pleased to hear that their hospitality made a positive impact on your experience. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Average experience for above average price

トリップアドバイザーの評価 3.0/5

Kazzapri トリップアドバイザー認証口コミ

We stayed on the weekend of the Manchester Marathon at inflated prices. The room was standard fare but I felt that the bed was uncomfortable. We could also hear the conversation of the people next door through thin walls. On the positive side, the staff were friendly and the breakfast was good. The location is also good. I felt that the price was high but I assume that was because it was the marathon weekend which sadly leaves me feeling exploited. Their car park is difficult to spot as the entrance is immediately adjacent to the large NCP signs for that car park. This should be explained in the hotel literature.

Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly, enjoyed the breakfast, and appreciated our convenient location. However, we apologize for any inconvenience you experienced during your stay, including discomfort with the bed and noise from neighboring rooms. Your comments regarding the room's comfort and sound insulation will be shared with our team for further review and improvement. We understand your concerns regarding the pricing during the Manchester Marathon weekend. While demand-based pricing is common during peak events, we regret any feelings of exploitation you may have experienced. We appreciate your understanding of the circumstances. Thank you for bringing the difficulty in spotting our car park entrance to our attention. We'll review our hotel literature to ensure clearer instructions are provided to our guests. Your feedback is invaluable to us as we continuously strive to improve our services. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Good value hotel with lovely staff

トリップアドバイザーの評価 4.0/5

Martin R Couples - トリップアドバイザー認証口コミ

Good value hotel, check in was very quick and friendly also glass of Prosecco which was a nice touch. Room clean, bathroom a bit dated but ok for overnight stay. Breakfast was excellent with plenty of choices and again lovely friendly staff. Found getting to hotel by car a bit of a nightmare, one way streets everywhere along with bus only routes. Car park also bit misleading as NCP next to it and ended up parking in there as signs for hotel car park not clearly seen. Cost more! Overall if you get room at a reasonable price as we did then would definitely recommend this hotel

Thank you for sharing your detailed feedback with us! We're glad to hear that you found our hotel to be good value and that the check-in process was quick and friendly. It's fantastic that you enjoyed the complimentary glass of Prosecco upon arrival and that your room was clean. We appreciate your feedback regarding the bathroom and will take it into consideration as we continue to improve our facilities. We're delighted that you found the breakfast excellent and that there were plenty of choices available. It's also great to hear that our staff were friendly and accommodating during your stay. We apologize for any difficulties you encountered while getting to the hotel by car. We'll review the signage to ensure it's clearer for our guests in the future. Your recommendation means a lot to us, and we're grateful for your positive review. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

との提携 TripAdvisor

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