メルキュールマンチェスターピカデリーホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 1,127 件のレビュー

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Portland Street, M1 4PH マンチェスター, イギリス

説明

ホテルのその他の情報

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

当ホテルの客室

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ホテル所在地

メルキュールマンチェスターピカデリーホテル

Portland Street
M1 4PH マンチェスター
イギリス

GPS:53.479874, -2.237445

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  1,127 件のレビュー

トリップアドバイザーの評価  3.5/5  5,016 件のレビュー

Should be a 2 star rating

トリップアドバイザーの評価 2.0/5

Vanessa H トリップアドバイザー認証口コミ

Unfortunately this hotel did not meet the standard of a 4 star hotel. The rooms are very basic, no heating (except a plug in radiator), no double bed just 2 twins, there is no supply of drinking water which is usually standard in hotels. During my stay the bathroom sink developed a constant leak which flooded the bathroom. There was work going on which was very noisy, luckily I didn’t want a late wake-up as past 9 this would not have been possible .

Go elsewhere.

トリップアドバイザーの評価 1.0/5

OnAir01634600799 トリップアドバイザー認証口コミ

Was here with work years ago and it was awful. The staff said it was going through a big makeover. So given its location I thought why not, give it a go now. Good God. No room keys, so you have to sit in reception and just wait for someone to come and take you upstairs. And this is a big hotel, so we are talking around 14 floors. No internet at all. "we are undergoing some work" - How does that mean you have no internet? And just as an aside, the entire air con unit was happily in pieces on the floor. The staff response was 'I think it still works'. In their defence the staff seem heinously thrown into the fire here. Nothing works and I don't think they have much in the way of support. But Manchester has some nice hotels - Do not come here. Ever.

Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations. We sincerely apologize for the issues you encountered with room access, internet, and the air conditioning. Unfortunately, some of these challenges were related to ongoing renovation work and maintenance, which temporarily affected our usual services. Our team did their best to assist you under these circumstances, and we regret that it was not enough to provide a smooth experience. We appreciate your acknowledgment of our staff’s efforts—they were doing their utmost despite the challenges, and your feedback will help us improve both support and training for our team. We understand your frustration and are sorry we fell short. We hope that, should you ever reconsider, we might have the opportunity to welcome you back with a fully improved experience that better reflects the standards we aim to provide.

Really friendly staff but very cold in the bar and breakfast room and poor wifi

トリップアドバイザーの評価 3.0/5

HullPhil トリップアドバイザー認証口コミ

I’ve stayed here a few times and this time I stayed over a very cold January weekend. I had been worried, after reading some of the other reviews, that my room would be cold but it wasn’t and the in room heating worked really well. The room was clean and quiet. I had two main issues with my stay. Firstly, the WiFi is absolutely useless and it kept cutting out in the room and for many hours did not work at all. I was in room 1219 and this is in the centre of the hotel so I’m not sure what areas of the hotel have good wifi. It certainly worked in the breakfast room. My second complaint is about the temperature in the bar and breakfast room. As I stepped out the lift on the 3rd floor it was absolutely freezing and in the bar it was only a little bit warmer. The area where breakfast is served was not particularly warm on both days. I realise it was a cold few days but surely they could get in extra heaters for these areas. The staff in all areas were really lovely. All staff I encountered were friendly and very helpful and this was particularly the case with staff in the breakfast area. I enjoyed my stay but think they really need to do better with the heating.

Thank you for your continued loyalty and for taking the time to share your detailed feedback. We’re glad to hear that your room was comfortable, clean, and quiet, and that you found our staff friendly and helpful—especially those in the breakfast area. We sincerely apologise for the issues you experienced with the WiFi connectivity in your room and the chilly temperatures in the bar and breakfast areas. We understand how important a warm and connected environment is, especially during cold weather, and we appreciate your suggestions regarding additional heating. Please rest assured that your comments have been shared with the relevant teams as we work on improving both our facilities and guest experience. We look forward to welcoming you back and providing an even better stay next time.

Xmas

トリップアドバイザーの評価 3.0/5

lin64 トリップアドバイザー認証口コミ

Booked with my daughter to get into the festive spirit and see enjoy the German market and see a show . On checking in noticed oil heater and a very cold room . We put on heating only for it to blow out cold air . We contacted reception who send someone straight away he said hotel was fully booked and been told by maintenance there was problem but offered extra heater . We had no choice as it was 5 pm to late to find another hotel for the evening etc . We left without having a shower due to the ❄️condition in the bathroom. I asked to speak to a manager who was very apologetic and offered refund in form of points to book another stay in any their hotel . I’ve noticed from another review the must have been a where of the problem before hand so it your staying on the 9 th floor check before you accept your room

Thank you for taking the time to share your experience. I’m very sorry to hear about the heating issues you and your daughter encountered during your stay, especially at such a festive time. I completely understand how uncomfortable and disappointing this must have been, and I apologise for the inconvenience caused. We appreciate your understanding regarding the hotel being fully booked and the prompt response from our team to provide an extra heater. I’m sorry you felt unable to enjoy your stay fully and that the bathroom conditions impacted your experience. Your feedback about the known issue on the 9th floor is valuable, and we are working closely with maintenance to resolve it as soon as possible to prevent future disruptions. Thank you again for your honest comments. We hope to have the opportunity to welcome you and your daughter back for a much warmer and more comfortable stay.

Over-Rated and Over-Priced

トリップアドバイザーの評価 1.0/5

Currypolice トリップアドバイザー認証口コミ

Stayed here over night. There was a party on the lower level, my room was on the 12th floor. However, I could not sleep because I could hear the party as though I was sleeping in the middle of it. On top of that I suffered the noise of the constantly busy lift humming and thudding away 24/7. It gets worse, the toilet had a constant drip leak sound. All this put together made for zero sleep for me ahead a stressful working day. Also, the room was freezing cold. The thermostat did not work whatsoever. They supplied a tiny oil heater, from which I only felt heat if I was adjacent to it. Reception staff were not very welcoming or nonchalant. Dinner and lunch from the restaurant was awful. The “posh” reputation of the Mercure brand is utter propaganda and hype….do not fall for it.

Thank you for sharing your feedback. I’m very sorry to hear about the many issues you experienced during your stay, from the noise disturbances to the heating problems and the dripping toilet. I completely understand how these factors, combined with a lack of restful sleep, would affect your overall experience, especially before an important workday. I also regret that your interactions with our reception team and your dining experiences did not meet your expectations. Please know that your comments have been shared with the relevant departments to address these concerns and improve our services. We truly regret that your stay did not reflect the high standards we aim to provide. Thank you again for bringing these matters to our attention.

との提携 TripAdvisor

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