Mercure Bristol North the Grange Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 408 ulasan

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Mercure Bristol North the Grange Hotel - Image 1
Mercure Bristol North the Grange Hotel - Image 2
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Mercure Bristol North the Grange Hotel - Image 4
Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Deskripsi

Keistimewaan hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

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Lokasi hotel

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telepon
Fax +44 161 388 0915

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

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Peringkat ALL  3.9/5  408 ulasan

Peringkat TripAdvisor  3.5/5  1.238 ulasan

Welcome.

Catatan Tripadvisor 5.0/5

Marcus B Ulasan TripAdvisor tersertifikasi

Vipin is an excellent host,a great barman and his service all around is so friendly,helpful and sincere.Also the Mercure Hotel and its astonishing grounds and trees and surrounding areas are extremely beautiful.I would recommend staying here to anyone.

Dear O4014PVmarcusb Thank you for sharing your wonderful experience at Mercure Bristol North The Grange! We’re thrilled to hear that Vipin made such a positive impression during your stay. His ability to connect with guests and create a welcoming atmosphere truly embodies the spirit of our hospitality. We appreciate your kind words and will be sure to pass along your compliments to Vipin. It’s feedback like yours that motivates our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Kind Regards, Carl Symons General Manager Mercure Bristol North The Grange

Comfy, happy😀

Catatan Tripadvisor 5.0/5

Joedan Q Ulasan TripAdvisor tersertifikasi

Working away and stayed at the mercure bristol where I was welcomed by the loveliest man Vipin! My man vipin provided entertainment and banter for the lads watching the football and was a lovely host. Had a great time and fit in well with people from such a different culture to his own, he's a credit to your company.

Dear joedanq Thank you for taking the time to share your delightful experience at Mercure Bristol North The Grange! We’re thrilled to hear that Vipin made your stay memorable with his warm hospitality and engaging personality. It's wonderful to know he provided entertainment and created a welcoming atmosphere for you and your fellow guests. We truly appreciate your kind words and will ensure that Vipin receives the recognition he deserves. His ability to connect with guests from diverse backgrounds is indeed a testament to our commitment to excellent service. We hope to welcome you back soon for another comfortable stay! Kind Regards, Carl Symons General Manager Mercure Bristol North The Grange

Absolutely Digusting Service , Rude staff and Appauling Management DO NOT BOOK AN EVENT AT THIS HOTEL!!

Catatan Tripadvisor 1.0/5

peggysR6058AS Ulasan TripAdvisor tersertifikasi

I really don't know where to start! We attended our friends funeral reception at the hotel yesterday, this was a well attended funeral and the hotel were informed of this in advance. I was sceptical of how the staff would cope even before we arrived, ( we were at a wedding reception here a couple of weeks prior where I found the service by staff very slow with just one staff on the bar for 150 wedding guests! ) So on arrival yesterday we had to wait an hour in the queue at the bar for our first drink, being an ex landlady of a busy pub , I was disgusted , I even offered to help behind the bar! I approached reception to ask why there was only minimum staff on both bars when they knew beforehand this was going to be a huge event, my response was ' 2 of our reception staff are now there ' Reception staff!! No way we're they bar trained !! The beer taps ran dry but the staff had to call the manager , (who was as useful as a chocolate teapot) to change the barrels!! In fact our friend Hayley , Nigels widow approached the bar and asked if they would kindly open a few bottles of prosecco to give to all the people waiting at both bars , after hayley had left the bar one of the so called bar staff mouthed " Who the F@@k is she?" This was overheard by many guests in the queue who were absolutely appalled !! Eventually we were seated and sipped our drinks as slowly as we could so as not to have to wait another hour to be served, let's now head to the buffet .......what buffet!! There was no food laid out, finally after alot of guests left due to the very poor service, the buffet was bought out by the chocolate teapot manager, two trays at a time what an absolute shambles !!! I conclude my review leaving heartfelt thoughts to Hayley who has received appauling service from you hotel , I will be putting in a formal complaint to your Head Office regarding this matter!

Dear peggysR6058AS, Thank you for sharing your feedback. I’d like to address your concerns head-on, as we take all reviews seriously and work hard to maintain the standards our guests expect. First, I want to emphasise that we were fully aware of the event and its importance. We had nearly 400 guests in attendance, when we were informed there would be approx 150. While we had 5 bar staff working across two bars, I understand that the demand may have caused delays, and for that, I apologise. However, it’s important to recognise that, given the scale of the event, some waiting times were unavoidable despite our best efforts. Regarding the incident with the beer taps, it is standard procedure for a manager to handle barrel changes to ensure everything runs smoothly. The comment allegedly made by a staff member is completely unacceptable if true, and I will be investigating this thoroughly. However, no such behavior is tolerated at our hotel, and we will take swift action if any unprofessionalism is confirmed. As for the buffet, the food was brought out gradually to maintain freshness, especially with such a large number of guests. I’m sorry that it didn’t meet your expectations, but the service was paced to accommodate the high volume of attendees. While I understand the frustrations surrounding a large event, our team worked hard under challenging circumstances with the extra guests, and I stand by the efforts made to ensure a respectful and attentive service for Hayley and her guests. We do take your concerns seriously, but I also want to make clear that managing an event of this size always presents logistical challenges, and our staff did their best to ensure a smooth experience for everyone involved. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

DO NOT STAY AT THIS HOTEL

Catatan Tripadvisor 1.0/5

Luke W Ulasan TripAdvisor tersertifikasi

Had several relatives stay here for my fathers funeral (held at the close by woodlands memorial grounds, so we thought this place would be convenient). The list of complaints from ALL of them was endless. 1. Tired and grubby throughout (don't be taken in by the outside vista!) 2. Dirty rooms (shower curtain covered in mould and wood lice on the carpet) 3. £16.55 for a glass of red wine and a bottle of beer! 4. One Uncle refused to pay for the breakfast said it was stone cold and 'bloody awful' I could go on but just would urge you all to read through the reviews and DO NOT GIVE businesses like this your hard earned money. (look at the amount of times Carl Symons, General Manager has had to give some kind of empty apology, and promise to put things right to someone or another on the review pages....says it all really)

Dear W3175GYlukew I’m truly sorry to hear that your relatives had such a negative experience during their stay, especially at such a sensitive time. I want to address your concerns openly. Condition of the Hotel: We are aware that certain areas of the hotel are in need of refurbishment, and we are actively working to address this with ongoing improvements. While the exterior does reflect the picturesque surroundings, the interior is equally a focus for us. Room Cleanliness: Cleanliness is non-negotiable, and I apologize if the standards fell short. I will immediately follow up with our housekeeping team to ensure such lapses are rectified. Price of Drinks: Our pricing is aligned with industry standards for a hotel of our type, but I can understand that it may seem high in certain cases. We will review this matter to ensure our guests feel they receive fair value. Breakfast Quality: It's disappointing to hear that your uncle had an unpleasant breakfast experience. We typically receive positive feedback on our breakfast, but we will certainly investigate and make sure this issue is not repeated. Regarding my responses to previous reviews, I assure you they are not empty apologies. I personally address feedback so that we can continue improving our services. Again, I offer my sincere condolences for your loss and regret that your stay did not meet expectations. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

Peaceful and Welcoming

Catatan Tripadvisor 5.0/5

Karen G Ulasan TripAdvisor tersertifikasi

Very clean and the bed was massive! Very comfortable. Food was top notch and the staff were all friendly and welcoming. The food and drinks are reasonably priced and it was an all round great experience. I would recommend this place. Thank you for an enjoyable stay.

Dear ribenasaurus, Thank you so much for your kind words! We're thrilled to hear that you had a peaceful and welcoming stay with us. It's wonderful to know that you found the room comfortable, enjoyed the food, and appreciated the friendliness of our staff. Your recommendation means a lot to us! We hope to welcome you back for another enjoyable stay soon. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

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