Mercure Gloucester Bowden Hall Hotel

The hotel itself is set in lovely grounds and the reception and restaurant is lovely . The rooms are hot and miss , some have air con and some do not . We were lucky to have a good sized room but our parents had a tiny room , this was during the extreme heatwave - the windows could only be open 10 cms so it was boiling hot and very uncomfortable. We asked at reception if they could be moved but the lady manager was so unbelievably rude and shouted at me across the desk they do not have air conditioning and do not advertise it . Despite the man saying there was a room they could be moved to she said NO . She kept on shouting , it was so unprofessional and embarrassing. The drinks here are very expensive £8.30 for a glass of wine. The food was very good . We had to wait for a table at breakfast and then there was no bread , no bowls , no glasses as everything was being cleaned !! ?? I must say the young team at breakfast were handling it all extremely well and were the most helpful and polite staff members at the hotel. Overall for the prices this hotel charge we won’t return as there are far better hotels to stay in - even a premier inn has air con and polite management.

My husband and I stayed at the hotel for a Murder Mystery night which was fantastic! However the rest of the visit was disappointing and frustrating. This hotel is in a lovely setting and the building is beautiful. The room which was on the fourth floor was dated but very clean. Unfortunately the room was unbelievably hot and stuffy with one pathetic fan supplied that we couldn’t get anywhere near the bed due to lack of plug sockets. There was a tower fan in wardrobe but that was broken. We endured a very uncomfortable night with lack of sleep. We needed to leave the hotel early the next morning so decided to have breakfast in room. I booked 8 to 8.15 delivery slot but at 8.25 still no sign. After phoning reception that had no computer system and used walkie-talkie’s the breakfast arrived 10 minutes later! Great! but cutlery is always useful with Full English breakfast! We were forced to eat with teaspoons as we were already running late. There was also one member of the bar staff that was very rude and sexist. We witnessed him insulting more than one of the other guests. This hotel has the potential to be fantastic but is let down by lack of facilities in rooms and some staff that need to go on a course regarding customer service.

This was our second stay at this hotel. This time for just 2 nights for our 15th wedding anniversary. We are Platinum Accor and we had the same suite room as we had on our previous stay. Last June. (On the top floor -44 steps) Last time we met the lovely Solveiga (Sol), we thought she was amazing then, she’s absolutely outstanding now!! What a superb member of the team. Unbelievable check in, welcome and we even had a bottle of fizz in our room. Grounds are gorgeous with a river trickling through. I lay on the grass and it was so peaceful . More chairs / benches would be nice. My only gripe is that it would be nice if the spotlights that make the building look beautiful on a nighttime could be turned off before 6am as they shine straight in the bedroom window - it might also reduce the electricity bill. Just a reminder and it clearly mentions this on the website - there are no lifts and no air conditioning. (So if your are like my husband and like to pack loads of stuff be prepared to haul it up the stairs ! : in all fairness we were asked if we needed assistance) The small village is pretty with a small shop and about a 1.5 mile walk to a pub. The sunsets from the patio are absolutely stunning. Very nice walks close by.

Wir haben für Juni 2020 3 Zimmer via Secret Escapes gebucht. Wegen der "Corona-Krise" mussten wir den Aufenthalt verschieben. Bei diesem Hotel gab es ein heilloses Durcheinander. Als wir im November 2021 endlich anreisten waren wir sehr positiv überrascht wie gut nun alles organisiert war. Ganz besonderen Dank an Solevega vom Empfang, sie war die Herzlichkeit und Kompetenz in Person, selbst unter grosser Belastung ( es fand eine Hochzeit statt) immernoch freundlich und Hilfsbereit! Die Lage des Hotels ist traumhaft, ein herrliches Anwesen in einem schönen Park nahe Gloucester. kritisieren kann man nur die "homöopatischen" Portionen des Essens. ein Cesarssalat für 13 Pfund bestand aus genau 4 Salatblättern...entsprach eher einem Beilagensalat. Alles andere war sehr positiv!

Dieses Hotel ist ein Durchreisehotel, meist mit Aufenthalt für 2-3 Tage, für Geschäftsreisende und vorwiegend Ostasiatische Gruppen. Dieses Hotel ist Laut- im vorderen Bereich, da hier die Hauselektronik ist, es brummt die halbe Nacht und frühmorgens. Dort sind die Einzelzimmer- über der Küche- wie üblich! Ebenso laut im 4. Stock- dort sind Restzimmer für Personen aus Gruppen, welche man nicht unterbringt, oder die sich beschweren, dann erfolgt nochmals ein Abstieg, da hier Rigipswände verbaut sind! Kein Aufzug- aber Koffer werden gebracht, wenn man Glück hat. Unhygienisch- total verdreckte Teppichböden, Mülleimer im Bad war nicht geleert (mit diversen Hygieneartikeln der Vorgängerinnen!!), Matratze verstreute einen äußerst unappetitlichen Geruch. Fenster - nicht nur verdreckt, sondern 10 Jahre nicht mehr gereinigt- lassen sich nur mit einem Kraftakt öffnen. Essen - einigermaßen o.k., aber nichts Besonderes. Positiv- das Personal ist zumeist sehr bemüht, und versucht alles wieder wett zu machen. Es ist mir nicht klar, wie dieses Hotel zu solchen Bewertungen kommt.