Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 404 reviews

Mercure Norwich Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  404 reviews

TripAdvisor Rating  3.5/5  1,047 reviews

Staff extremely helpful and flexible

Customer review rating 5.0/5

John Business - Confirmed reviews ALL

A great stay where the staff were friendly and could not help enough

Dear John, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. I am glad the staff looked after you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

Very Well Appointed

Customer review rating 5.0/5

Sue P. Business - Confirmed reviews ALL

The staff were, without exception fantastic, friendly, helpful and very hard working

Dear Sue, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. I am glad you found our staff fantastic, it was a pleasure looking after you for the week Sue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

Perfect family wedding

TripAdvisor rating 5.0/5

Compass277057 Families - TripAdvisor review

We attended a family wedding which was expertly hosted by the Mercure. Their care and attention ensured the day went smoothly and the bride and groom had a brilliant day. Would highly recommend for a wedding or special occasion. Great location

Thank you for your kind review. I am glad the wedding went smoothly and everyone enjoyed themselves.

Perfect wedding day

TripAdvisor rating 5.0/5

Rachel J TripAdvisor review

Our wedding was hosted at the Mercure, Norwich yesterday. I can't praise highly enough the professionalism of the hotel staff in hosting our special day. Our requests were carefully noted and actioned fully. The venue was perfect, we had one room for the ceremony and then moved downstairs for the reception. Both rooms fitted our requirements perfectly and looked wonderful. An added bonus was that when the rain finally stopped we were able to access the garden directly from the reception room. We were served a three course meal for over fifty adults plus a special menu for our young grandchildren. The meals were well prepared and served on time, quickly and efficiently. We had rooms for the night before and after the wedding so were able to eat a good breakfast from the self service restaurant before the ceremony and today before returning home. It also meant that we were able to get ready comfortably for the ceremony. Our rooms were a good size, clean and comfortable.

Bless you Rachel, it was such a pleasure to host your special day. You looked absolutely stunning and I am truly grateful for your kind comments.

Excellent service

Customer review rating 5.0/5

Cimone Couples - Confirmed reviews ALL

I came to stay for my birthday. Staff made us incredibly welcome and made the stay one to remember

Dear Jason, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. I am so pleased we made your birthday special. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

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Other web-users rate our hotel

  • 113 reviews 8.9/10 Location
  • 386 reviews 7.8/10 Room
  • 476 reviews 9.3/10 Service
  • 9 reviews 4/10 WiFi
  • 174 reviews 7.8/10 Cleanliness
  • 168 reviews 8.8/10 Breakfast
  • 101 reviews 4.3/10 Vibe
  • 89 reviews 3.8/10 Amenities

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