Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 430 reviews

Mercure Norwich Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  430 reviews

TripAdvisor Rating  3.5/5  1,063 reviews

Clean

Customer review rating 3.0/5

Ruth G. Business - Confirmed reviews ALL

Pleasant staff and clean comfortable room

Dear Ruth G., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your dining experience didn't meet your expectations I will address the issues immediately. However I do appreciate the very kind comments in regards to our staff and comfortable rooms so thank you very much. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stuart Collins General Manager

Great stay

Customer review rating 5.0/5

Diane F. Couples - Confirmed reviews ALL

Stayed whilst having flood damage carried out at home. At that time Mercure was our ‘home from home’.

Dear Diane, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

Good location

Customer review rating 3.5/5

Jacquie S. Families - Confirmed reviews ALL

Hotel needs updating. Miserable atmosphere. Staff were great.

Dear Rob, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

A perfect blend of comfort and convenience

TripAdvisor rating 5.0/5

tomsoady TripAdvisor review

My recent stay at the Mercure Hotel Norwich in June was nothing short of great! The staff were incredibly welcoming and went out of their way to ensure I had everything I needed. Their genuine hospitality made me feel right at home. Location-wise, the Mercure is ideally situated for exploring Norwich and the surrounding area, even with staying for work. Despite its convenient location, the hotel offers a peaceful and relaxing atmosphere, making it a great place to unwind.

Thank you so much for your wonderful review Tom. I am so glad we were like a home from home for you! I will pass on all your lovely comments to my staff. I do hope you stay with us again soon.

Perfect stay

Customer review rating 5.0/5

Trudy J. Couples - Confirmed reviews ALL

Wonderful greeting, very comfortable rooms and quality breakfast. Very clean and welcoming hotel

Dear Stuart, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart C. General Manager

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Other web-users rate our hotel

  • 135 reviews 8.7/10 Location
  • 412 reviews 7.8/10 Room
  • 520 reviews 9.3/10 Service
  • 10 reviews 3.3/10 WiFi
  • 199 reviews 8.8/10 Breakfast
  • 190 reviews 8.3/10 Comfort
  • 187 reviews 7.9/10 Cleanliness
  • 116 reviews 3.9/10 Vibe

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