Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 382 reviews

Mercure Norwich Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  382 reviews

TripAdvisor Rating  3.5/5  1,032 reviews

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Friendly helpful staff food is remotely average at best

Dear Rhys, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

Outstanding

Customer review rating 5.0/5

Tony P. Business - Confirmed reviews ALL

The staff are a credit to your company. I travel a lot in my line of business, the staff are always genuinely helpful and friendly. Sometimes it gets lonely but not at this hotel, always feels like a safe place and that’s because of the staff. I had the pleasure of meeting Stuart, I think he is part of the management team, what a lovely person. I wish I could name the staff who have made me feel so welcome, but they all have

Dear Tony, Thank you very much for your kind words about our staff being a credit to the company, I totally agree with you. It was a pleasure to meet you too and I am glad you feel safe and at home here at the Mercure Norwich. I am sure we will cross paths again soon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

Amazing stay

Customer review rating 5.0/5

J Business - Confirmed reviews ALL

Great stay, all staff very pleasant especially Chloe on the bar. Lovely breakfast the next morning

Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel especially those comments regarding Chloe on the bar, I am glad she looked after you well! I also agree our breakfast is lovely so I am very happy to hear you enjoyed it too! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

City Suite Charity Event. Fantastic venue!

TripAdvisor rating 5.0/5

Dj3k TripAdvisor review

We hired the City Suite for our football club charity event. Having hired this venue with another club found this to be ideal for hosting upto 240 people. Layout and presentation was great. The bar staff were excellent and the organiser, Gill, provided great service start to finish. Highly recommended

Thank you for your kind feedback. I am glad the bar staff and Gill our Events Manager looked after you well. We hope to see you again soon

Like this hotel

Customer review rating 5.0/5

Audrius Z. Solo - Confirmed reviews ALL

Stayed for only 1 night, found staff very helpful room was nice with hot shower. Breakfast was open from 5am which was good for me to get to the airport.

Dear Audrius, We very much appreciate your comments regarding your stay, I am glad you found our staff very helpful and you enjoyed your room and hot shower! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

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Other web-users rate our hotel

  • 108 reviews 8.6/10 Location
  • 353 reviews 7.6/10 Room
  • 444 reviews 9.2/10 Service
  • 9 reviews 5.5/10 WiFi
  • 156 reviews 8.2/10 Cleanliness
  • 148 reviews 8.4/10 Breakfast
  • 97 reviews 4.6/10 Vibe
  • 82 reviews 3.7/10 Amenities

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