Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 471 reviews

Best price
guarantee
Mercure Norwich Hotel - Image 1
Mercure Norwich Hotel - Image 2
Mercure Norwich Hotel - Image 3
Mercure Norwich Hotel - Image 4
121 131 Boundary Road, NR3 2BA NORWICH, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  471 reviews

TripAdvisor Rating  3.7/5  1,176 reviews

Business in a fine city

TripAdvisor rating 5.0/5

O610FGbillyb TripAdvisor review

Stayed here 1 night, really enjoyed it as popped into the city for lunch, nice and easy to get to and Cathrine on reception was there to help with ordering a taxi, and any other business Would stay again

Thank you for your kind review

Customer review rating 4.5/5

Derek B. Friends - Confirmed reviews ALL

Comfortable room. Friendly accommodating staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Outdated, Unwelcoming, and Overrated - A Disheartening Experience

TripAdvisor rating 1.0/5

Daveans TripAdvisor review

The Mercure’s 4-star rating is pure illusion — calling this place a dump would be giving it too much credit. The hotel feels trapped in a time warp, a relic from decades past still pretending to be relevant. There’s no lift in this gloomy, claustrophobic building — something the website neglects to mention, which feels deceptive at best. The décor is dreary, the atmosphere miserable, and the entire property is crying out for urgent renovation. My room was a catalogue of inconveniences. The “double bed” wasn’t a true double, the radiator stayed ice-cold all night, and the only source of warmth was a lonely portable heater dumped in the corner. To make matters worse, the bed sat on unsecured wheels, meaning I spent most of the night sliding around the room. Anyone expecting the comfort or quality of a real 4-star hotel is in for disappointment. The front-desk staff were, in my experience, indifferent at best and unwelcoming at worst. To be fair, there are two small consolations: the free parking and a breakfast that’s just about serviceable. Unfortunately, the evening meal was a complete non-event — bland, uninspired, and instantly forgettable. In short: the Mercure is tired, joyless, and woefully outdated. Its best days are long gone, and it shows. I won’t be returning — not even if you paid me to.

Dave It sounds like you caught us on a bad day or we caught you on one! Irrespective of that I am so sorry you were so disappointed. We are very much a proud 1973 purpose-built hotel with all the amenities we advertise on our website. It's true there is no lift but equally we only have two floors. We pride ourselves on fabulous food and amazing service so I am truly sorry that you did not experience my wonderful team at their best. I hope on reflection Dave you might read your review back and agree you judged us very harshly. Either way I do hope you find the "joy" you are seeking elsewhere.

Great stay

TripAdvisor rating 5.0/5

John C TripAdvisor review

Amazing stay! Loved everything about this place — super comfy rooms, great vibes, and awesome service. Huge shoutout to Abby for being so kind and helpful the whole time

Thanks John for your lovely review

Customer review rating 5.0/5

Stewart W. Business - Confirmed reviews ALL

Very enjoyable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 170 reviews 8.8/10 Location
  • 443 reviews 7.9/10 Room
  • 568 reviews 9.5/10 Service
  • 10 reviews 5/10 WiFi
  • 218 reviews 9/10 Breakfast
  • 200 reviews 8.7/10 Comfort
  • 188 reviews 7.5/10 Cleanliness
  • 122 reviews 4.5/10 Vibe

Powered by Trustyou

Our other establishments nearby

Novotel Ipswich Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 (608 reviews)

At 67.231 km

See the hotel

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.