Kingfisher Bay Resort Fraser Island 4 étoiles

Dear P6252SOhelenea, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations, and we appreciate you highlighting the areas where you felt let down. Your comments regarding signage, shuttle wait times, and the availability of dining options have been shared with the relevant teams for review. We are committed to improving the guest experience across the resort. We also note your disappointment with the menu variety and will ensure this feedback is considered as we continue to refine our offerings. In regard to your comment about the “approaching cyclone,” we would like to clarify that the system referenced is an ex‑tropical cyclone located hundreds of kilometres to the north. At present, there are no weather warnings in place for the island, and we remain fully committed to following all Queensland Government and Bureau of Meteorology advice. The safety and wellbeing of our guests and staff is always our highest priority. We are sorry that your stay fell short of expectations and appreciate you bringing these matters to our attention. We wish you well in your future travels.

Dear Pat, Thank you for sharing your beautiful memories from your recent trip to K’gari! We’re thrilled to hear that you enjoyed your time exploring the island and found the whale-watching cruise and 4x4 tour to be highlights of your visit. K’gari truly is a gem on the Australian East Coast, and we’re glad you included it in your travels. Your kind words inspire us to continue providing unforgettable experiences for our guests. Thank you once again for your feedback. We hope to welcome you back for more adventures in the future!

Dear S C, Thank you for taking the time to share your experience with us. While we're pleased to hear that you enjoyed our location, we're genuinely sorry to learn that your welcome and dining experience fell short of expectations. Providing warm, helpful service is something we strive for every day, and it's clear we missed the mark during your visit. Your comments about our reception and restaurant teams are being taken seriously, and we’ll be addressing them directly to ensure our staff delivers the level of professionalism and hospitality our guests deserve. We truly appreciate your honest feedback; it helps us grow and improve. On behalf of the team, we hope to welcome you back and have the chance to turn this experience around.

Cara Karin, grazie per la tua bella recensione! Siamo lieti che ti sia piaciuto il nostro resort. Siamo lieti che la tua camera vicino al Wallum abbia offerto un'atmosfera serena per il relax. Speriamo di darti presto il benvenuto per altre avventure sull'isola!

Caro rassinp, Grazie per la tua brillante recensione! Siamo entusiasti di sapere che hai trascorso un soggiorno meraviglioso. Saremo sicuri di trasmettere la tua gratitudine a Filippo per il suo servizio e le sue bevande eccezionali. Merci beaucoup per le tue gentili parole! Non vediamo l'ora di darti presto il benvenuto per un altro delizioso soggiorno!