Pleasently comfortable accomodations, great food and friendly staff - all testament to Luke's team. If you have a chance, say hello to Luke. He's a fair dinkum bloke. Although my stay was for business, I would equally recommend this venue for families as well. Thanks, Luke for my wonderful stay.

Room service excellent with Zoreka & Alice going out of their way to make sure we were comfortable. Food & service very good.front desk very helpful . After staying with your hotel for many years we were impressed that after we have had to deal with ( corona virus) you & your staff have kept up a high standard

A fantastic weekend away relaxing in st kilda with musical entertainment followed by relaxing evening at Caroline Springs, Great room, peaceful ambiance, friendly , professional customer service, an overall wonderful experience

As always the service from check in to check out was top notch. Location is perfect for business, and I have missed the convenience of being able to visit. Nice to see Mercure Melbourne Caroline Springs reopen and to see familiar faces also returning to work here.

I picked this hotel as it was away from the CBD of Melbourne. The area is reasonably new and facilities around the hotel are excellent with a small lake on one side and a shopping mall across the road. It is close to the airport (25 minutes) and the ring road around Melbourne. The hotel is clean and fresh, service is great and our room was very nice, and the only downside I noted was the amount of bird droppings on the balcony. I am guessing this is a regular thing here there were a lot of birds by the lake. The rest of the hotel was good, with an entertainment centre and free parking. Breakfast was menued, so no buffet as with other Mercure hotels, but this was nice and I am guessing less wastage for the hotel. Overall an excellent stay and would definitely recommend staying here if you want to visit Melbourne and not be in the CBD.