Mercure Melbourne Caroline Springs 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.4/5 690 opiniones

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Mercure Melbourne Caroline Springs - Image 1
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Mercure Melbourne Caroline Springs - Image 4
10 20 Lake Street, 3023 CAROLINE SPRINGS, Australia

Descripción

Extras del hotel

  • Ubicación ideal para conferencias fuera de la ciudad a solo 25 min del aeropuerto de Melbourne

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

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Localización del hotel

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73223187961783, 144.74476768175444

Teléfono
Fax +61 3 8677 2559

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones
Cerca de la propiedad
  • Aparcamiento

WestWaters Bistro

Located on the banks of Lake Caroline, dine amongst scenic views with an array of indoor and outdoor seating. The menu features bistro classics done well and an extensive grill selection with 6 different cuts of beef and 15 sauces on offer.

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Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  4.4/5  690 opiniones

Valoración de TripAdvisor  4.0/5  461 opiniones

Another super stay!!!

Nota de Tripadvisor 5.0/5

Dean_Cer En familia - Valoración certificada de TripAdvisor

Superb high quality, hotel room, facilities and dining at the WestWaters Mercure hotel complex. It is a one stop shop for leisure or business travellers needing comfortable and quality accommodation in the area with a tonnes of optionality and shopping nearby. Only approx 25 min from Melbourne airport or about 45 min from the cbd the hotel has so much to offer including gym, pool, spa and laundry facilities, live music on weekends, conference facilities, and all day cafe and snacks with the most exciting family friendly bistro dining at night from 5pm all with a magnificent lakeside vista. Amazing, welcoming and professional staff the the most welcoming Mr Abram, the very nice Ms Tammy on reception to the Superchefs Mr Patrick, Michael and Ian in the kitchen, Isabelle, Joseph, Gayan and Amira on the floor looking after all the demanding guests with ease and professionalism. Free parking, pokies on site and local shopping close by. Thank you for everything team Mercure CS!

Hi Dean, Thank you for taking the time to leave us such a detailed 5-star review! We are so glad you enjoyed your stay with us and all our services. We have passed on your kind words about our team also. We love seeing familiar faces and hope to see you again soon! Kind Regards, Melanie

geat peaceful stopover

Nota de Tripadvisor 5.0/5

lynninsa En pareja - Valoración certificada de TripAdvisor

this hotel has such a lovely ambience. it has a picturesque setting right beside the lake in Caroline Springs. It has a small shopping centre in easy walking distance to it.The rooms are beautiful and peaceful and well eqiuped. the westwaters cafe serves a lovely a la carte breakfast. the westwaters restuarant serves delish lunches and dinners will plenty of choices. the staff are all very helpful and pleasant .

Hi Lynninsa, Thank you for your 5-star review of Mercure Caroline Springs. Ensuring our guests have an enjoyable stay is of our utmost priority and to see we have achieved this for you is very rewarding! We are so glad our Bar and Restaurant met your standards as they have been a great focus for us in the past year. Hopefully we will have the pleasure to see you again in the near future. Kind regards, Melanie

There are better options

Nota de Tripadvisor 3.0/5

T1sWas Valoración certificada de TripAdvisor

I have mobility issues but can usually manage with grab rails in the bathroom rather than a completely accessible room. However, I use a shower chair at home. I discovered that our room had no grab rails and the floor in the shower was extremely slippery. I wanted to change to an accessible room but there isn't one at this property. Considering the size of the property I would have expected at least one, if not more accessible rooms. Simply not good enough. The food in the Bistro was expensive for what you got. Our dairy industry is in crisis yet they serve foreing butter. Breakfast eggs were not only the tiniest eggs you could find but were rubbery and served on a huge piece of sourdough. If you must use the cheapest eggs on the market at least serve them on a slice ciabatta rather than that huge piece of sourdough that you need a chain saw to cut. Only two disabled car parking spaces in the car park and one was occupied for the whole week by a car that had no permit. Looked like it hadn't been moved all week. I watche done woman struggle to get in and out of her car in a normal space because she couldn't access the disabled car park due to this tiny car which would not have needed the extra space afforded by the disabled space. Staff didn't care.

Hi T1sWas, Thank you for taking the time to leave a review of your stay. I am sorry to hear that it did not meet your expectations. Our hotel does in fact have 5 accessible rooms available to assists those who may need them which includes shower rails to ensure the guest has a pleasurable stay. I can't speak for the time of your stay, but these rooms do sell out quite quickly. Also, our carpark does have more than two disable car parking spots also, however as you mentioned they are quickly taken. I am sorry to hear about the egg quality, we source our eggs locally, but we will pass this onto chef. We are sorry for the inconvenience caused during your stay and we will utilise your feedback to ensure we improve for future guests. Kind Regards, Melanie

Absolutely loved my stay.

Nota de Tripadvisor 5.0/5

TraceyM1393 Valoración certificada de TripAdvisor

The room was very large and spacious, and immaculately clean... bed was comfortable unsure on pillows as we always take our own. Would've been good to of had Netflix etc. I slept really well though hubby didn't as the heating system turning on and off kept him awake. He searched for a remote but couldn't find one , in the morning he noticed the control pad next to the entry door. Loved that you could only reach accommodation levels by using key card. Emily on reception was friendly.

Hi Tracey, Thank you for taking the time to leave a review. We are glad to hear you liked the room and it's inclusions. We understand your feedback about Netflix access on our TVs and this is something we are working to implement for the future. It was lovely to have you and your husband, and we hope to see you again in the near future. Kind Regards, Melanie

We wasted out time so you don’t have to.

Nota de Tripadvisor 1.0/5

Stacey P Valoración certificada de TripAdvisor

We had high hopes for these guys tonight cause their menu looked impressive.. But for me to have to ask to have my order taken after waiting 25 minutes, then having to wait another half hour to find someone to check on our order only to tell us the docket was lost is just BS. Don't even lie, it was never entered in the first place! You would think that someone would have checked on us after seeing us sitting there with no food or drink for so long but nope! Nothing. So stay away and don't even bother with this place. It wasn't even a busy service!

Hi there, Thank you for leaving us this review. We take customer feedback very seriously and are sorry for the inconvenience caused in this scenario. We have recently changed management in Saige Bistro and have focused closely on improving customer service. We hope you would be able to give us a second chance in the near future to demonstrate our improvement. Kind Regards, Melanie

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 207 opiniones 9.6/10 Ubicación
  • 430 opiniones 7.1/10 Habitación
  • 360 opiniones 8.6/10 Servicio
  • 17 opiniones 4.4/10 Internet
  • 167 opiniones 8/10 Comida
  • 149 opiniones 7.8/10 Limpieza
  • 49 opiniones 7.4/10 Desayuno
  • 40 opiniones 7.1/10 Piscina

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Caroline Springs

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.