Fairmont Resort Blue Mountains - MGallery Collection 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 4 992

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Opis

O hotelu

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Nasze pokoje

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Lokalizacja hotelu

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

Pozycja GPS:-33.721863, 150.350239

Telefon
Faks +61 2 4785 0001

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 4 992

Ocena TripAdvisor  3.9/5  Liczba opinii: 3 445

Family getaway

Ocena na stronie TripAdvisor 3.0/5

Toni p Rodziny - Opinia zatwierdzona w TripAdvisor

We arrived on good friday which was bedlem however the staff were efficient and friendly despite being run off their feet. The rooms we booked were clean although needing a little update. I dont rate the shower at all as the pressure was somewhat non existing.. We loved that fact that we didn't haveto leave the resort for meals but lots of variety of eateries in Luera and Katoomba..Great for families with small children as there is a lot to entertain them we had a 3 month old with which we will bring back when he is older..A little dissspointed that I paid the same for both rooms but one was so much bigger..

No Longer an Up-Market Hotel

Ocena na stronie TripAdvisor 3.0/5

Newcastlediner Opinia zatwierdzona w TripAdvisor

Whoever made the decision to place a permanent 50m garish, neon-coloured children's slide right in the foreground of one of the best views in the Blue Mountains, should consider getting out of the hospitality business. The ruined view from two of the main dining areas (and many of the rooms) of this hotel only reinforces the idea that you have entered a theme park, not a relaxing hotel in natural surroundings. The Fairmont has been a regular, short-stay retreat for us, for many years. In recent times, we've seen the resort gradually add more features to appeal to children and families. All of these (such as the pony stables, the maze, the sports courts, the playrooms, the ice-rink, etc) have all been sympathetically added or enlarged to blend with the beautiful natural surroundings. But that muti-coloured slide has gone too far! But our biggest disappointment, on this visit, was the total absence of a quality dining experience. Of the claimed "five stunning dining options", for dinner during our stay, the only option available was the Sublime Cafe, which offers quite a restricted pub bistro-like menu (Deep-fried sharing plates, burgers, etc). The other main dinner option, "Embers", was closed for three nights, for reasons unexplained. We took our evening dining business elsewhere. It seems incomprehensible that a 'resort' of the size and reputation of the Fairmont could only offer us a burger or a lame salad for dinner, possibly seated at a table in a corridor that connects the reception area to half of the hotel's rooms. On the plus side, our room was generous in size, clean, quiet and very comfortable. The staff tried hard and were friendly and service-orientated. And you certainly can't beat the stunning mountain and valley views from the hotel, and the proximity to other great scenery, walks, and Blue Mountains attractions.

Dear Newcastlediner, Thank you for sharing your feedback. We’re genuinely sorry to hear that your recent stay did not meet your expectations, especially after many years of visits. We truly value guests like you who have enjoyed our resort over time, and we deeply regret that the changes made did not resonate positively with you. We understand your concerns about the brightly colored slide and its impact on the natural views that make the Blue Mountains so special. We’re committed to providing both a family-friendly atmosphere and preserving the beauty of the surroundings, and we appreciate your perspective on how the slide may detract from the experience. Regarding dining, we sincerely apologize for the limited options you encountered during your stay. We recognize the importance of offering a high-quality dining experience at a resort of this calibre, and unfortunately due to a critical staffing issue, the temporary closure of Embers could not be avoided. We apologise again for this inconvenience. It’s heartening to know that, despite these challenges, you enjoyed the comfort and size of your room, as well as the service provided by our team. We’re grateful for your positive comments and will continue to strive to enhance the overall experience for all guests, balancing both relaxation and family enjoyment. We hope we’ll have the opportunity to welcome you back in the future and provide a stay that meets your expectations. Kind Regards, Rory Douglas Hotel Manager

Truly ruined our 25year wedding anniversary

Ocena na stronie TripAdvisor 2.0/5

Guide23701536012 Opinia zatwierdzona w TripAdvisor

We were gifted a one stay from our daughters for our 25 year anniversary and we enjoyed our stay somewhat, to be disappointed by a charge of $300 fine for accusations that we smoked in our room, after checkout. I Spoke to Jocelyn and she was so rude and kept accusing us of smoking in the room, with an attitude that didn’t display a customer focus at all. we asked for evidence and were sent a photo taken of a cup with 2 cigarettes in it that was apparently in our courtyard. Firstly that is not sufficient proof as that could have been anywhere on the grounds and secondly the brand of cigarettes in the picture is not the brand we smoke. I think they need firmer evidence before accusing people of an Act, that we clearly did not commit. We complied with all the hotel policies and only had a cigarette at the front of the hotel where the smoking area was located. The phone mannerisms left a lot to be desired for a hotel that prides itself on high standards.

Dear Guide23701536012, Thank you for your feedback. We take all guest concerns seriously and strive to provide a high standard of accommodation. In this instance, our evidence included not only the physical signs but also the strong smell of cigarette smoke in the room, which required additional deep cleaning. Unfortunately, this meant the room was out of service for several days to ensure it was returned to a suitable condition for future guests. We appreciate your understanding of our non-smoking policy, which is in place to maintain a comfortable environment for all guests. If you have any further concerns, please don’t hesitate to reach out. Kind Regards, Rory Douglas Hotel Manager

Wedding

Ocena na stronie TripAdvisor 5.0/5

Sherpa12306492286 Opinia zatwierdzona w TripAdvisor

We can't say enough good things about Rachel! She completely transformed our wedding reception with her stunning simple arrangements and decorations to such a romantic place. She was so attentive to my vision and really captured the romantic vibe I was going for. Her communication throughout the planning process was excellent, and she went above and beyond to ensure everything looked perfect on the day. There was "No can't do“ with her everything was possible. Highly recommend her to any couple looking for exceptional service and eye for detail! Thank you Rachel

Dear Sher[a12306492286, Thank you so much for your heartfelt review! We’re absolutely thrilled to hear that Rachel made your wedding reception so special. She is truly dedicated to bringing each couple’s vision to life, and your kind words are a wonderful testament to her talent and commitment. We’ll be sure to pass on your praise—she’ll be delighted to know her hard work was so appreciated. Wishing you both a lifetime of love and happiness, and we hope to welcome you back in the future! Kind Regards, Rory Douglas Hotel Manager

Great location but poor hotel

Ocena na stronie TripAdvisor 2.0/5

Daydream63003543595 Opinia zatwierdzona w TripAdvisor

A shame that a fantastic location for what could be a great hotel is spoilt by the staff and the rules of the hotel. Checking in is a nightmare and I went to 4 different areas just to book a table for dinner with them asking for details I had already given to reception!! But worst of all is that this hotel shuts at 9pm. No bar and staff come round half way through dinner to ask you if you're having pudding and what would you want to order.

Dear Daydream63003543595, Thank you for sharing your feedback. We're glad you appreciated our fantastic location, but we are truly sorry to hear about your experience with check-in and the dinner reservation process. We strive to make every guest's stay as smooth and enjoyable as possible, and we’ll take your comments on board to improve these areas. Regarding our restaurant closing time, we understand that this may not have suited your needs, and we’re sorry for any inconvenience caused. We value your input and will look into enhancing our evening offerings to better align with our guests' expectations. We appreciate your feedback and hope you’ll consider giving us another opportunity in the future. Kind Regards, Rory Douglas Hotel Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 496 Liczba opinii 8.3/10 Lokalizacja
  • 2 768 Liczba opinii 6.1/10 Pokój
  • 2 934 Liczba opinii 7.8/10 Obsługa
  • 29 Liczba opinii 5.1/10 Internet
  • 1 664 Liczba opinii 5.3/10 Jedzenie
  • 1 006 Liczba opinii 5.7/10 Komfort
  • 826 Liczba opinii 3.7/10 Czystość
  • 720 Liczba opinii 6.9/10 Śniadanie

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