Pullman Paris Roissy CDG Airport 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 3 915

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3 Bis Rue De La Haye, RoissyPôle CS 10008, 93290 ROISSY, Francja

Opis

O hotelu

  • Doskonała lokalizacja 5 minut od terminali za pośrednictwem darmowego pociągu CDGVAL

  • Kryty parking wliczony w cenę apartamentów

  • Idealny na pobyty służbowe i międzylądowania

  • Basen odkryty, centrum fitness i strefa relaksu

  • Kuchnia bistronomiczna w restauracji Culinaire Bazaar

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Lokalizacja hotelu

Pullman Paris Roissy CDG Airport

3 Bis Rue De La Haye, RoissyPôle CS 10008
93290 ROISSY
Francja

Pozycja GPS:49.010675, 2.561983

Telefon
Faks +33 1 70 03 11 62

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

CULINAIRE BAZAAR

Szef kuchni Christophe Zajac zaprasza na menu dla smakoszy, z wyjątkowymi smakami podkreślonymi mineralnymi przyprawami, naturalnymi kamieniami i solami mineralnymi.

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Ocena ALL  4.2/5  Liczba opinii: 3 915

Ocena TripAdvisor  4.2/5  Liczba opinii: 2 553

A great greedy hotel

Ocena na stronie TripAdvisor 3.0/5

Pedro L Opinia zatwierdzona w TripAdvisor

A high-standard airport hotel with direct and easy access to the terminal via the monorail. Modern and comfortable rooms. My 2 stars are for the greedy service. I checked in at 13:15 and the check-in time is 14:00. They charged me a €10 surcharge for early check-in — €10 for 45 minutes. Really? How greedy can a hotel be?

Nice Experience

Ocena na stronie TripAdvisor 4.0/5

Beverly125 Opinia zatwierdzona w TripAdvisor

We were pleasantly surprised at the quality of this airport hotel. The rooms were nice and clean. The staff was courteous and helpful. And the restaurant had delicious food and wine. And we were happy with the convenience of being right at the train for the airport. We had an extra day so we took the Metro into Paris directly to Notre Dame and spent the day. Easy journey. The only complaints are that the service at the restaurant was very slow and the coffee maker in our room didn't work. But we would definitely stay there again.

Dear Beverly, Thank you very much for your kind words! We are delighted to hear that you enjoyed your stay, the comfort of your room, and the convenience of our location for exploring Paris. We sincerely apologize for the slow service at the restaurant and the issue with the coffee maker. Please rest assured that we will address these points to improve our guests’ experience. We look forward to welcoming you again soon for another enjoyable stay! Best regards, Kelly Saadoun Guest Experience Manager

Nice hotel, but not very nice staff

Ocena na stronie TripAdvisor 2.0/5

Bradsky Opinia zatwierdzona w TripAdvisor

Pullman Paris Roissy is a very nice hotel. But for the service, it felt very upscale. Clean, comfortable rooms, easy to get to from the airport and surprisingly quiet for being so close to CDG. Our check in went well and we liked our room. We had just flown in and it was about 7pm and we were very hungry. When we passed by the restaurant , the Cullinaire Bazaar, on our way up to our room, we noticed it was only about half full. We got refreshed and went down to see if we could get some dinner. When we entered, it took a while for the hostess to notice us, a good 10 minutes. We inquired in polite French, if we could have dinner there. Oh, she says we are quite busy and it will be an hour or two before we can seat you! I'm looking at half of the restaurant's obviously empty tables and back to her and I asked if she was sure. She got a little snippy and offered to take our name but we said we'd look elsewhere. Luckily we did find a very nice dinner in a nearby hotel where they were very happy to seat us. When we passed by the Culinaire Bazaar, on our way back to our room, it was still only half full. Unfortunately that was not the end of our poor service at Pullman Paris Roissy. We woke up the next morning and made our way down to our pre-paid breakfast at the same restaurant with some trepidation on how we'd be treated. As it turns out, we had a very good breakfast with lots of choices of continental French to a full English breakfast and a made to order omelette bar. Wonderful food! About, 8:30am, we finished our breakfast, and made our way back to our room to pack up and plan the rest of our day and check out. We were renting a car and driving to Burgundy that morning. Neither of our keys worked for the door! We thought it odd but went down to the front desk. Both the front desk clerk and the concierge were quite busy. We got in line and proceeded to wait 20 minutes (!) to finally get some help. The clerk asked how she could help. In polite French, we explained that our keys were not working to get back in our room. She looked us up on the screen, frowned and asked, when were we checking out? We told her we were leaving very soon, we just needed to get our things together and go. I'm looking at my watch and by this time it's after 9am (we probably would have already been checked out if we hadn't had to play this key game). I asked her if we were supposed to check out earlier? I told her I thought check out time was 11am. She ignored my question, though I know she heard me. She reprogrammed one key, handed it to my partner. I politely held out my hand for my key. She just gave me a very insincere smile and ignored me, calling to the next person in line. When we got back to our room I looked up the check-out time and it states on their website, 11am. In my younger days I was a hotel manager for two upscale chains. To be treated like that by our hotel employees would have resulted in someone being sacked. No apologies, no explanations, just brusque indifference in a 4 star hotel. We travel quite a lot and have stayed at many hotels all over the world. This hotel was memorable for it's poor service. This hotel is not cheap, and for the price we paid, we should have been treated better or at least politely. We will not be staying at this hotel again, nor will we recommend it to fellow travelers. It's a nice hotel, but their staff need some training.

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to read about the disappointing experience you encountered, particularly with the service at our restaurant and front desk. What you describe is certainly not the level of service we aim to deliver at Pullman Paris Roissy. In order for us to better understand the situation and address it properly with our teams, could you please contact us directly at kelly.saadoun@accor.com with a few additional details — such as the name under which the reservation was made and your dates of stay? This will allow us to review the circumstances with the relevant departments and ensure that proper follow-up and training are carried out. We sincerely apologize once again for your experience and truly hope to have another opportunity to welcome you back and restore your trust in our service. Warm regards, Kelly Saadoun, Guest relation Manager

Takes a deposit then doesn't give it back

Ocena na stronie TripAdvisor 1.0/5

Sharon R Opinia zatwierdzona w TripAdvisor

I stayed for one night in September using a suite upgrade from my Platinum Accor status. Despite having paid in advance and using online check in, I had to provide a preauthorisation of 150 euros by card. This has not been returned. I emailed the hotel at the beginning of October including a copy of my invoice but never received a reply. Reading TripAdvisor reviews it appears I'm not the first. Appalling service from what was, until now, my favorite hotel at CdeG

Dear Sharon, We are sorry for the inconvenience you experienced during your stay. To help us follow up on your case and resolve the situation promptly, could you please send an email to kelly.saadoun@accor.com with your reservation name? Thank you in advance for your response. We remain at your disposal for any further assistance. Best regards, Kelly Saadoun Guest Experience Manager Pullman Paris Roissy CDG

More/better reception/concierge/waiting staff could make a world of difference.

Ocena na stronie TripAdvisor 3.0/5

Ibbee Opinia zatwierdzona w TripAdvisor

Rooms ok, besides weak ventilation system and no opening windows, bed & pillows all great, and also let down by some poor service re check-in, check-out & concierge etc where they always seemed to be a few staff short to deal promptly with the number of guests. Convenient location re airport & exhibition area (one stop away by train), yet otherwise very limited location in terms of nearby amenities & restaurants etc. Restaurant at hotel very poor re service, menu etc for evening dinners.

Dear guest, Thank you for sharing your feedback. We’re sorry your experience didn’t fully meet your expectations, especially regarding service at reception and the restaurant. Your comments have been shared with our teams for improvement. We’re glad you enjoyed the comfort of the room and our convenient location, and we hope to welcome you back for a smoother stay. Kelly, Guest relation manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 380 Liczba opinii 7.3/10 Strefa wellness

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