Novotel Paris Roissy CDG Convention 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 815

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10 Allée du Verger, 95700 ROISSY-EN-FRANCE, Francja

Opis

O hotelu

  • 5 min drogi od lotniska Charles de Gaulle (płatny autobus wahadłowy dostępny na życzenie)

  • Hammam, sauna i podgrzewany, kryty basen

  • Dostępne stacje ładowania pojazdów elektrycznych

  • Certyfikat dostępności turystycznej dla osób niepełnosprawnych

  • Podgrzewany, kryty basen i w pełni wyposażone centrum fitness

Nasze pokoje

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Lokalizacja hotelu

Novotel Paris Roissy CDG Convention

10 Allée du Verger
95700 ROISSY-EN-FRANCE
Francja

Pozycja GPS:48.998928, 2.517808

Telefon
Faks +33 1 34 29 95 60

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne

GOURMET BAR ROISSY CDG

Odkryj naszą restaurację, serwującą proste dania. Zapraszamy rodziny i znajomych do skosztowania naszych smakołyków. Bar pozostaje zamknięty w porze lunchu w weekendy, dni wolne od pracy i w czasie wakacji szkolnych

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 815

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 762

Certyfikat Doskonałości 2024

Great Hospitality and Service

Ocena na stronie TripAdvisor 5.0/5

mohammad t Opinia zatwierdzona w TripAdvisor

Amazing hospitality by Mr Monsur at reception. Great efficiency during check in and he was kind to ensure I get the room quite quick. Also good food at the hotel which gives great experience. Overall good experience and surely would be coming back again here.

Dear guest, Thank you so much for your wonderful review! We are thrilled to hear that you experienced amazing hospitality from Mr. Monsur at the reception and that your check-in was efficient. It's great to know you enjoyed the food at the hotel and had an overall positive experience. We look forward to welcoming you back for another stay in the future! Best regards,

Very nice staff

Ocena na stronie TripAdvisor 5.0/5

L4240LNricardom Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Thanks a lot to Mr. Monsur for the great service. All went well.. Just the breakfast was not as good as expected didn't have much to choose and was regularly out of stock on the few things that should be available. All staff was very kind and helpful.

Dear guest, Thank you for your feedback and for acknowledging our staff, especially Mr. Monsur, for the great service. We are delighted to hear that overall everything went well and that our team was kind and helpful. We apologize for the disappointment you experienced with the breakfast selection and availability. Your comments are valuable to us, and we will address these issues to ensure a more satisfying breakfast experience for our guests. We appreciate your insights and hope to have the opportunity to welcome you back for an even better stay. Best regards,

Ok but not great

Ocena na stronie TripAdvisor 3.0/5

bfjLondon Rodziny - Opinia zatwierdzona w TripAdvisor

Ok but not great. Staff at the entrance is very nice and try to be very hepful but staff at the restaurant is below average. We waited quite some time to order, to be served and to order again, despite the restaurant being only at 20% capacity. The room was small, air conditioning was barely functioning and their only option to help was to open the window, which faces the airport and the noise of planes. I had switched my booking from Campanile to Novotel to get a better experience, i was wrong.

Dear guest, Thank you for taking the time to share your feedback. We genuinely appreciate your comments and are sorry to hear that your experience did not meet your expectations. We're glad to hear that you found our entrance staff friendly and helpful; however, we sincerely apologize for the service delays you encountered in the restaurant. Please rest assured that we take your feedback seriously and will address this with the restaurant team to ensure improvements are made. We're also sorry that the air conditioning in your room did not perform as expected and that the noise from the airport impacted your stay. Your comfort is very important to us, and we will work on addressing these concerns. We appreciate your feedback, as it helps us improve. We hope to have the opportunity to provide you with a much better experience in the future. Best regards,

if you are flying from CDG don't go there, shuttle not free and very inconvenient (don't drop you off at airport)

Ocena na stronie TripAdvisor 1.0/5

Habibamine Opinia zatwierdzona w TripAdvisor

Their shuttle service is with a third party, can't reserve it though hotel and you need to pay, they don't drop you off/pick you up from airport but from a train ride away from airport called CDG Val (very inconvenient if you have luguage) so essentially you need to take both Shuttle and train to get in/off hotel. + there is NO SHUTTLE between 12-5 pm as if flights don't happen?? Rooms are old, bathrooms are old, carpet will give you allergies, food at hotel limited and very average (4-5 choices)...hotel so old you feel in a dormitory when in the corridors...lobby is well maintained and staff is nice

Dear guest, Thank you for sharing your feedback. We value all comments from our guests as they help us improve our services. We're sorry to hear that your experience at our hotel did not meet your expectations. Regarding the shuttle service, we apologize for any inconvenience caused. Our shuttle is indeed operated by a third party and we understand that the transfer process can be challenging, especially with luggage. Unfortunately, the shuttle schedule is beyond our direct control, but we are always striving to improve coordination and convenience for our guests. We appreciate your feedback about the rooms and dining options. Your comments have been noted and will be shared with our management team to address the issues raised. We are continually working on updating and maintaining our facilities to ensure a comfortable stay for all our guests. We take pride in our staff and are pleased to know that you found them nice and the lobby well-maintained. We hope to have another opportunity to provide you with a better experience in the future.

If you are careful while booking, this property is ok.

Ocena na stronie TripAdvisor 2.0/5

U_K_N_P_M Opinia zatwierdzona w TripAdvisor

It is a nice property. But the check in staff is quite rude. I paid full room charges and taxes. They insisted on 600 Euros. My room rent itself was only 158 Euros!! No idea why they wanted 600 Euros credit card deposit. They threatened not to give a room if I don’t deposit the money, even after paying full rent and taxes in advance.

Dear guest, We are sincerely sorry to learn about the inconvenience you experienced during your recent stay at our property. We deeply apologize for the confusion and frustration caused by the discrepancy in the pre-authorization amount on your credit card. Please be informed that the correct pre-authorization amount for the security deposit should have been 50 Euros, not 600 Euros. We understand the frustration this must have caused you after already paying the full room charges and taxes upfront. Rest assured, our team will be reviewing our procedures to ensure such errors do not occur in the future, and we will address the issue with the check-in staff to prevent a recurrence of such behavior. We value your feedback and your satisfaction is of utmost importance to us. Should you have any further concerns or require assistance, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back under more favorable circumstances. Warm regards,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 347 Liczba opinii 7.6/10 Lokalizacja
  • 688 Liczba opinii 5.6/10 Pokój
  • 954 Liczba opinii 7.7/10 Obsługa
  • 8 Liczba opinii 7.1/10 Internet
  • 328 Liczba opinii 6.9/10 Jedzenie
  • 303 Liczba opinii 7.4/10 Śniadanie
  • 260 Liczba opinii 4.7/10 Czystość
  • 68 Liczba opinii 8.5/10 Napoje

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