ibis Valparaiso

Customer review rating (ALL Rating) 4.3/5 1,858 reviews

Best price
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ibis Valparaiso - Image 1
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Av Errazuriz 811, 2340000 VALPARAISO, Chile

Description

Hotel extras

  • It has a bilingual reception

  • Pet-friendly hotel with additional charge

  • Business Center with free high-speed Internet

  • Own cafeteria with breakfast and fast food options.

  • Comfortable rooms with views of the sea and the entire coast.

Our accommodation(s)

Hotel location

ibis Valparaiso

Av Errazuriz 811
2340000 VALPARAISO
Chile

GPS:-33.039295, -71.626641

Telephone
Fax +56 32 280 2300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Cafetería 811

Our café has sandwich, pizza and pasta options, available every day of the week from 7:30 a.m. to 8 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,858 reviews

TripAdvisor Rating  4.0/5  2,081 reviews

double charging the 19% Chilean VAT; avoid this hotel at all costs

TripAdvisor rating 1.0/5

kuanchuan TripAdvisor review

If I can give this hotel zero star, I will because this hotel turned back on their full refund promise and double charged me the 19% Chilean VAT. Please avoid this hotel at all costs. I booked my stay at this hotel using my points via Chase travel portal (check in: 12/31/2024; check out: 1/1/2025), which already covers the hotel room rate plus the tax (please see the attached image). However, my credit card is still charged for the full amount (room rate + tax). On my check-out date, the hotel front desk staff admitted that it is a mistake, promised a full refund (including tax) to my credit card, and issued the document (please see the attached image) to me as proof that they will issue the full refund (including tax). However, as of 1/9/2025, I still have not received the full refund including the tax yet, which means that ibis Valparaiso charged me TWICE for the 19% Chilean VAT (one from the points via Chase travel portal; the other one on my credit card), even after their promise of full refund and the proof documents they issued to me at my hand. Such practice from this hotel is essentially stealing the money from their customers, which is extremely unprofessional and unacceptable. I suggest that everyone should avoid booking this hotel at all costs in the future such that ibis Valparaiso won't have the chance to steal the customers' money in the future.

Island of comfort

TripAdvisor rating 4.0/5

Waldemar_Schneider TripAdvisor review

good location with a partial view to harbor and well sorted breakfast buffet, close to Plaza Sotomayor and Mercador within walking distance, offers an island of comfort within an old city (now unfortunately in decline) spread across many hills.

Wonderful stay at New Year

TripAdvisor rating 5.0/5

Billiewhizz67 Couples - TripAdvisor review

We stayed here for two nights over New Year’s Eve. Would highly recommend it as a great base to see the New Year’s Eve fireworks. The staff could not do enough and were very welcoming and accommodating. We had a fantastic view from the hotel rooftop for the fabulous fireworks. The food was also excellent and the little touches like a gift in your room were very welcomed. Cannot recommend this hotel highly enough.

Tamara is excellent!

Customer review rating 5.0/5

Ken L. Solo - Confirmed reviews ALL

Tamara Arias was so helpful and welcoming. She was knowledgeable and resourceful. You are lucky to have her, and should give her a raise and promotion!

Dear Kenneth, Thank you very much for your visit and comments. We will certainly be sharing with Tamara and the entire team to continue providing excellent service. Regards, Danieli Peniani

Estancia agradable

Customer review rating 5.0/5

Julio A. G. Couples - Confirmed reviews ALL

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Estimado Julio, Muchas gracias por su visita y su evaluación. Que tengas una excelente semana. Saludos, Danieli Peniani

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Other web-users rate our hotel

  • 790 reviews 8.3/10 Location
  • 1,171 reviews 5.2/10 Room
  • 1,083 reviews 8.3/10 Service
  • 27 reviews 8.4/10 WiFi
  • 619 reviews 4.1/10 Comfort
  • 583 reviews 6.4/10 Breakfast
  • 469 reviews 4.7/10 Cleanliness
  • 280 reviews 3.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.