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ホテル ノボテル バーゼル シティ 4 つ星

お客さまの声 4.5/5 3,959 件のレビュー

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ノボテル バーゼル シティ
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  • チェックアウト日を含め、ご滞在中は公共交通機関を無料でご利用いただけます

  • ご両親と同室に宿泊される16歳未満のお子様2名様まで無料でご宿泊いただけます

  • 無料の高速Wi-Fi、24時間営業のフィットネスルーム、毎日のボトル入り飲料水

  • エアコン完備のミーティングルーム (7室) には、自然光が入り、高速Wi-Fiを完備しています。

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このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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チェックインは14h00からです

チェックアウトは12h00です

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ホテル所在地

ノボテル バーゼル シティ

Grosspeterstrasse 12
4052 バーゼル
スイス

電話番号: +41613066868

ファックス: (+41)61/3066869

チェックインは14h00からです

チェックアウトは12h00です

  • 飛行機で

    BASEL MULHOUSE EUROAIRPORT 10km / 6 マイル

  • 電車で

    BASEL 0.8km / 0.5 マイル

GPS:47.545049, 7.599613

当ホテルの客室

広々としたモダンな客室は、お客様のご要望に対応できます。

ファミリールーム、クイーンサイズのベッド1台、ソファベッド

バリアフリールーム
  • 最大人数: 4
  • 面積: 最小 24 / 258 sq ft
  • ビュー: 街側, パテオ, 中庭側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • ネスプレッソマシン(...)

エグゼクティブルーム、クイーンサイズのベッド1台、ソファ

  • 最大人数: 4
  • 面積: 最小 34 / 366 sq ft
  • ビュー: 街側, 中庭側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • ネスプレッソマシン(...)

ネクストツインルーム

バリアフリールーム
  • 最大人数: 2
  • 面積: 最小 24 / 258 sq ft
  • 客室内Wi-Fi
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • ネスプレッソマシン(...)

レストランとバー

GOURMETBAR

お料理の種類: 多国籍料理

国際色豊かな郷土料理をご用意しています。ラウンジやワークスペースでの読書コーナーとともに、トレンディで居心地のよいバーです。

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GOURMETBAR BY NOVOTEL

トレンディーでありながら居心地のよいバーで、国際色に富んだ料理や郷土料理をご提供しています。ゆったりとくつろげる読書エリアとお仕事用のスペースもございます。

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ミーティングとイベント

会議室

  • 会議室の数:7

  • 最大サイズ:192 m²

  • 最大ご利用人数:200 人

詳細

お客さまの口コミ
ノボテル バーゼル シティ

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.5/5

3,959 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.5/5

595 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Nice stay

トリップアドバイザーの評価 4.0/5

FamLIBXL Family - 08/01/2020 トリップアドバイザー認証口コミ

Clean and comfortable (noise and bedding) room, very close to motorway, good breakfast (though we would have appreciated more on the sweet side). Secured parking is very convenient though a bit too expensive (26 CHF)

Dear FamLIBXL Thank you for taking the time to share your feedback with us. Indeed, our parking is not free of charge. The price of CHF 26.00 is compared to the prices in the city normal. We hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

A good return to this hotel, if a bit hot.

トリップアドバイザーの評価 4.0/5

JoeFromUtrecht Family - 01/01/2020 トリップアドバイザー認証口コミ

We’ve stayed in this hotel before and it didn’t disappoint! One quibble, we found the temperature in our room 228 was high and the adjustment to a lower temp did not seem to be effectice. The windows could not be opened either. So we slept in a room that was too hot for our taste. That said: service was friendly, breakfast great and the complimentary Basel Card is also very nice. We’ll return.

Dear JoeFromUtrecht Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

This hotel is all about location, comfort, and good service!

トリップアドバイザーの評価 5.0/5

annarL3834CN Couples - 30/12/2019 トリップアドバイザー認証口コミ

We ended up in the room for handicapped people. Nonetheless, the room was still very spacious as was the washroom with the walk in shower. The double bed is a large double bed as well. Very basic room with basic comforts. Cleaning staff did an excellent job and was prompt. Very friendly reception staff and willing to assist and help with a smile. Breakfast buffet spread of hot and cold foods offered a wide variety of choices every morning. We ate dinner at the hotel on Xmas Eve: very tasty and lovely meal for the occasion. Hotel is a 15-17 min. Walk to the train station. Hotel offered city transportation pass for trams and busses to and from the city centre. This is a "plus" for tourists who wanted to visit the Xmas markets and do some shopping. Definitely recommend this hotel.

Dear AnnarL3834CN We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Great hotel with first-class service

トリップアドバイザーの評価 5.0/5

markofiedler Business - 18/12/2019 トリップアドバイザー認証口コミ

In this hotel you always feel welcome and privileged. The rooms are spacious and invitingly furnished. The breakfast buffet leaves nothing to be desired and the bar also offers a large selection of different drinks.

Dear Mr. Fiedler Thank you very much for taking the time to share your great feedback. It is always a pleasure, to welcome you so many times. Feedback like yours, are motivating our team more and more, to serve a super service. We wish you and your family merry Christmas and a happy new year! Looking forward for your next reservation in January 2020. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

one night experience

トリップアドバイザーの評価 5.0/5

alexanderturner2019 Business - 15/12/2019 トリップアドバイザー認証口コミ

Very pleasant room and totally quiet ... always again. I enjoyed the stay and the stuff ist very helfful. the included breakfast is rich and very tasty. The location is not in the center of Basel, but the included ticket for two days for the public transport is a great plus.

Dear Mr. Turner, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Enjoyable 5 nights stay in Novotel Basel

トリップアドバイザーの評価 4.0/5

Marié D Couples - 02/11/2019 トリップアドバイザー認証口コミ

Very good hotel close to the city centers. Good breakfast and good food in the restaurant. We were on an opera tour in Italy and Switzerland and Novotel Basel was a good choise to stay in the Switzerland part of our tour.

Dear Marie D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

A good place from which to explore Basel

トリップアドバイザーの評価 4.0/5

bmkay Family - 14/10/2019 トリップアドバイザー認証口コミ

Our stay was very pleasant in our executive rooms with all the amenities: bathrobe and slippers, Nespresso machine, lovely bathroom amenities, a shower and a bathtub and a very good breakfast buffet. The only drawback was the fact that the safe was not operational and despite asking twice to have it looked at, it did not happen.

Dear bmkay Thank you for taking the time to share your feedback. We are very sorry, that nobody was in your room during your stay to open the safe, we will discus this with our team and train them to do this straight. We are happy, that you enjoyed the benefits of our executive rooms. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Weekend in Basel

トリップアドバイザーの評価 5.0/5

Hargood5 Family - 26/09/2019 トリップアドバイザー認証口コミ

A wonderful City, old and new. Excellent transport system, clean, efficient, and many trams available. Friendly people. Definately recommend a one hour tour on an old fashion Tram. Lasts one hour and guide was very informative.

Dear Hargood Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

The benchmark for all other Novotels

トリップアドバイザーの評価 5.0/5

IanMP Couples - 19/09/2019 トリップアドバイザー認証口コミ

From the moment we arrived we were treated to the best service of any of the many many hotels we have stayed in around the world. From the chilled citrus infused iced water in the foyer to the friendly staff at the front counter and in the bar and restaurant their attention was second to none. The only thing we would like to see changed is the dreaded paper cups in the rooms to drink hot tea and coffee from and the lack of normal black tea available. As we drink 2-4 cups a day they were insufficient and unsafe to use without doubling them up to hold hot drinks. Then we had to wash them out for the next drink. Just one cost cutting measure too far for us but overall the room was great and the bed very comfortable.

Dear IanMP We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Every Year

トリップアドバイザーの評価 5.0/5

AmilcareS10 Couples - 16/09/2019 トリップアドバイザー認証口コミ

This is the 3th year that we spent some days in Basel in September. Always we fill good in this hotel: all went well. I want to thank people at receprion for the courtesy and availability. Surely we will be back next year Thanks again Amilcare and Claudia

Dear Amilcare and Claudia Thank you for the great review of our hotel and all you nice and kind words about our staff. we will forward your feedback to our staff, to motivate them to do their best every single day. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Very nice stay

トリップアドバイザーの評価 5.0/5

ElsI_30 Family - 08/08/2019 トリップアドバイザー認証口コミ

This was our second visit to this hotel. The room was spacious with a comfortable bed and lovely shower. The generous breakfast was very nice. The booking included a ticket for the tram to visit the city (tram stop just in front of the hotel). Friendly staff.

Dear Els I. Thank you very much for taking the time to share your nice feedback with us. We are very happy. that everythiung went so well during your stay with us. We really hope to welcome you back again very soon! Kind regards Billal Al Kahlout Front Office Manager Novotel Basel City

過去と比べフロントでの接客態度が怠慢である

お客さまの声 0.5/5

K.o. ファミリー - 19/07/2019 確認済みレビュー すべて

朝食は以前と変わらずOK,部屋はバスタブがないのはマイナス。インタネットがつながらない、色々wifiを試したが、NG以前もあまり良くなかったが、今回は私もwifeも全くwifiがNG チェックイン時フロントも女性の対応が怠慢であった。二度とstayはしないと思う。

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Nice hotel

トリップアドバイザーの評価 5.0/5

mmatimaitis Solo travel - 17/07/2019 トリップアドバイザー認証口コミ

Pros: Location - really close to multiple tram stops, you can reach the city center just in few minutes. Rooms - spacious and really clean. My advise: if possible take a room with an outside view. I was living on the 5th floor and had a really nice view. Breakfast - standard breakfast buffet which is alright for a 4* hotel. Cons: Food in the restaurant downstairs was quite poor, go out and enjoy food somewhere else in Basel.

Dear Mmatimaitis Thank you for taking the time to share your experience with us. We are sorry, that the food in the restaurant wasn `t yours and you needed to outside. But luckily, the BaselCards which is handed out on check in allows you to use public transportation free of charge in the city. We hope to welcome you back very soon! Best regards Billal Al Kahlout Front Office Manager Novotel Basel City

Perfect hotel for our short trip

トリップアドバイザーの評価 5.0/5

Salma_Sch Family - 11/06/2019 トリップアドバイザー認証口コミ

We were staying in Novotel Basel for only one night. The room was nice with a good view and its located near the tram station. The reception was very kind. And the breakfast buffet was outstanding, many choices, various kind of meal. One of the best breakfast we had at accor hotels!

Dear Salma_Sch Thank you for taking the time to share this great feedback with us. We are very proud of our big breakfast buffet, everything what you want is there. So the day started perfectly for you. We hope to welcome you back very soon! Best regards Billal Al Kahlout Front Office Manager Novotel Basel City

good pirce for good quality

トリップアドバイザーの評価 5.0/5

Roving41127405106 Family - 04/06/2019 トリップアドバイザー認証口コミ

this hotel is clean, good service, good quality and affordable price. For family children (<16 years old) get breakfast for free. hotel location is a bit outside of downtown center but very convenient with tram.

Dear Roving41127405106, Thank you very much for your excellent review and generous rating (five of five). I is always a pleasure to receive positive feedback, especially if it`s one like yours. Thanks also for your note referring the children. We very much appreciate it that you like our Family Policy which allows parents to occupy up to two children (under 16 years) free of charge in the rooms and also the same for breakfast. It is true, the hotel isn`t located directly at the old city. That is why we are so glad to provide the Basel Card (free public transport tickets) which allows our guest to use Bus and Tram free of charge for their entire stay. Within 3 stops you could reach the old city by tram line number 15 what is certainly very convenient. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

快適

お客さまの声 4.5/5

タ. ビジネス - 31/05/2019 確認済みレビュー すべて

ベッドがすごく寝心地が良かった。

Dear Mr. Tatsuyuji, Thank you for the kind review of our hotel and the appreciated rating! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

A great stay

トリップアドバイザーの評価 5.0/5

Trek34010692738 Family - 30/04/2019 トリップアドバイザー認証口コミ

Stayed for 3 nights Novotel Basel City and had a brilliant time. The Hotel was absolutely spotless, the breakfast and service was amazing. The Basel card allowed me and my family to travel around the whole of Basel with ease experiencing things we would have otherwise not seen. Very good location and right next to a tram stop.

Dear guest Thank you for taking the time to share your experience with us! We are very glad about all your nice words. We will share this review with our staff to motivate them to to their best every single day. Indeed the BaselCard is a super possibility of the city to travel for free and to have a big discount in all museums here in Basel. We hope to welcome you back very soon! Best regards Billal Al Kahlout Front Office Manager Novotel Basel City

Excellent

トリップアドバイザーの評価 5.0/5

Mhun1970 Family - 23/04/2019 トリップアドバイザー認証口コミ

A very nice hotel with good service. Excellent food, friendly staff, great location. We always choose this hotel because of the quality of services and the friendly and professional staff at the reception desk.

Dear Guest Thank you very much for taking the time to share your experience with us. We are very happy about all your word and your valued rating for our hotel. We hope to welcome you back very soon! Best regards Billal Al Kahlout

Good location

トリップアドバイザーの評価 4.0/5

NorthStar10415814577 Business - 06/04/2019 トリップアドバイザー認証口コミ

10 minutes walk from main train station.Tram (which is free with your hotel reservation) is in front of the door.Easy access to everything. Quick check in and automatic checkout with invoice by email. Will stay again there.

Dear NorthStar10415814577, Thanks for you booking at Novotel Basel City and your appreciated stay with us. We thank your very much for your review and your kind rating. Indeed, your hotel booking confirmation entitles you to use the public transport free of charge for the arrival to the hotel in Basel City. We would be very grateful to welcome you again soon at our hotel. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Overall satisfied but few improvements could take place

トリップアドバイザーの評価 4.0/5

LefebvreE1 Family - 05/03/2019 トリップアドバイザー認証口コミ

We enjoyed our stay especially the "welcome atmosphere" with the staff. The room was of good standard but the temperature of the room was way too high and for strange reasons we were not able to reduce it. The restaurant was average.

Dear LefebvreE1, Thank you very much for your stay with us and your review. We are glad that you in enjoyed your stay with us. Referring to you notes of the temperatures in the room, we would like to let you know that we have changed the A-C system from cooling to heating according to the winter season and low temperatures outside. We hope to welcome you very soon again and would appreciate if you will make a even better experience as this time. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

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