プルマン バーゼル ヨーロッパ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,332 件のレビュー

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Clarastrasse 43, 4058 バーゼル, スイス

説明

ホテルのその他の情報

  • 141室のエレガントな客室を備え、無料のWi-Fi、ジム、駐車場を完備し、ガーデンビューをお楽しみいただけます。

  • バー、多国籍料理、郷土料理をお召し上がりいただける「ビストロヨーロッパ」

  • 市の中心部に位置し、ライン川、旧市街やMesse Baselが徒歩圏内です。

  • 無料のBaselCardによる公共交通機関の無料利用やその他の特典

  • 自然光が入り、最新の機器を完備した6室モダンなミーティングルーム

当ホテルの客室

ホテル所在地

プルマン バーゼル ヨーロッパ

Clarastrasse 43
4058 バーゼル
スイス

GPS:47.563069, 7.59784

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

BISTRO EUROPE

プルマンのホテルは、人との縁を広げる場所です。当ホテルの「ビストロヨーロッパ」がそのコンセプトを象徴しており、ゆったりとしたランチや、多国籍料理や郷土料理のディナーをお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,332 件のレビュー

トリップアドバイザーの評価  4.5/5  1,161 件のレビュー

I would not recommend.

トリップアドバイザーの評価 2.0/5

Stacy_900 トリップアドバイザー認証口コミ

The hotel is nice enough..nice decor, bed was comfy and friendly staff. However the hotel outlines that they do not have a ‘traditional air con system’. This means they set the temperature and you can only adjust slightly. However we found by changing the thermostat it made no difference at all as no air came out of the vents. This meant the room was constantly warm and stuffy with no ventilation. To sort this we had to leave the window open all night. As we were on the street side there is trams running most of the time and also some pubs/nightclub beside the hotel to add to the noise. Then in the early morning you had the joy of listening to delivery vans and road sweepers. Also to note, after we booked we read similar reviews and we contacted the hotel to ask for a quiet room…so don’t rely on their good well as it never worked for us. Don’t waste your money like we did and book somewhere else!

Dear Stacy_900, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Traditional Air Conditioning is highly restricted, by law, in Switzerland due to it massive negative environmental impact. Therefore we have a version that does not impact the environment. With this system there is no blowing air, like with the traditional loud and unhealthy versions. Therefore you do not feel wind when it is cooling down. The downside is that it takes longer to cool the room down. There is ventilation in every room. The vent in the room is the ventilation and not the "A/C" and it constantly circulates fresh air. All our windows are soundproofed to the highest level possible, so what we recommend to people when they come to speak to us is to leave their key in the holder when they go out (with the windows closed) then the room will cool down whilst the are out and they no longer need to open the windows. Unfortunately, like with every city hotel worldwide, there will always be city noises. I can fully understand it being too loud if you have the window open though. We do everything possible to grant all requests for each and every guest. However, it is not always possible and I regret that this was the case when you were staying with us. That being said, we have made a note of this on your account with the company in an attempt to be able to grant you your request next time. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Your Pullman Basel Europe Team

Decent Rooms, but Tech and Gym Need Work

トリップアドバイザーの評価 3.0/5

TriGuy1 トリップアドバイザー認証口コミ

The Pullman is a nice hotel with friendly staff and comfortable rooms, and the beef filet on the dinner menu is excellent. Still, there are a couple of areas where it could improve compared with other Basel hotels in the same price range. First, the in-room TVs. For a modern 4-star hotel, it’s surprising that they still don’t support streaming from mobile devices. What’s more frustrating is that the TV menus offer the option to connect devices, but the feature doesn’t work—something staff confirmed again during this stay. I raised this issue back in early summer 2024, so it’s disappointing to see no progress more than a year later. Second, the gym setup. While the selection of weights is good, there’s only one bench despite there being plenty of space for another. Most comparable hotels in Basel offer at least two benches, and adding one would make a noticeable difference. These are relatively small improvements, but they would significantly elevate the overall guest experience.

Dear TriGuy1, Thank you for taking the time to share your feedback. We have the upgrade of the TV system planned, but unfortunately it takes time. I have passed on your feedback about the gym. Thank you for that. We hope to welcome you back to our hotel very soon! Sincerely, Fraser Currie Front Office Manager

A nice stay in Basel

トリップアドバイザーの評価 4.0/5

Wanderer51283732723 トリップアドバイザー認証口コミ

Seemed the younger staff were overall friendlier and more accommodating in this hotel. Glad we bumped into one during check in and we got a room overseeing the inner courtyard. It was quiet, clean and spacious. There was a supermarket downstairs. However, breakfast was a bit disappointing. We arrived at 9-ish but there were little watery cut fruits left and not to be refilled anymore. No egg benedict option to order. Overall, a good stay in Basel but breakfast could be skipped.

Dear Wander, Thank you for the great review of our hotel! I am sorry to read about your breakfast experience. This is not our normal standard. I have forwarded your feedback to our breakfast team. Thank you for letting me know. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Currie Front Office Manager

All great at Pullman Basel

トリップアドバイザーの評価 5.0/5

birdseyes ビジネス - トリップアドバイザー認証口コミ

Had a good 3 days at Basel Pullman. Was in a single room which was small but was just the right size for 1 person. The little garden attached to the hotel was a real treat. Was enough seating outside to enjoy the beautiful Basel summer. Very well connected to the public transport system so never had to use the taxi. Lisa - the server at breakfast went over and beyond to take care of my food restrictive diet, thank you Lisa you are a star!

Dear birdseyes, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Currie Front Office Manager

Best Hotel in Basel

トリップアドバイザーの評価 5.0/5

M S Couples - トリップアドバイザー認証口コミ

Hotel is well located - staff are amazing from Sven at checkin to Doreen inBistro Restaurant food excellent- had Vienna schnitzel and club sandwich - watched street parade for Basel Tattoo sipping cocktails great weekend- hotel is superb location for Kaserne (where Basel Tattoo held and have stayed here previously for the Musical theatre where concerts are held. Will be back !

Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay, particularly the excellent service from our staff and the quality of our restaurant offerings. It’s great to know our location contributed to your experience during the Basel Tattoo. We look forward to welcoming you back for another memorable visit in the future! Best regards, Paulina Sell Pullman Basel Europe

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 814 件のレビュー 8.7/10 客室
  • 754 件のレビュー 9.3/10 サービス
  • 10 件のレビュー 8.4/10 インターネット
  • 450 件のレビュー 7.7/10 快適さ
  • 415 件のレビュー 8.9/10 朝食
  • 284 件のレビュー 8.8/10 清潔さ
  • 23 件のレビュー 9.4/10 バー＆飲料

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。