三亚理文索菲特度假酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 218 评论

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海棠北路28号, 海棠湾, 海南省三亚市, 572014 三亚, 中国

描述

酒店其他优惠

  • 沉醉于山海美景

  • 法式风情度假之旅

  • 亲子度假天堂

  • MyKids 优惠仅限 Accor Live Limitless 雅高心悦界会员

  • MyGlass 优惠仅限 Accor Live Limitless 雅高心悦界会员

我们的客房

酒店位置

三亚理文索菲特度假酒店

海棠北路28号, 海棠湾, 海南省三亚市
572014 三亚
中国

GPS:18.335466, 109.740818

电话
传真 +86 898 3299 3333

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  218 评论

TripAdvisor 评级  5.0/5  8,793 评论

萌娃活动

Tripadvisor 评级 5.0/5

955shug 家庭住宿 - 经 TripAdvisor 认证的评论

We are family of 4 and stayed in the hotel for 3 nights. Honestly this is really a family oriented hotel with lots of family entertainment programs. E.g. the DIY Photo Frame, hosted by Mr Milton 刘良江which has facilitated both of my daughters in a proactive way!

Excellent

Tripadvisor 评级 5.0/5

Paulo1234 经 TripAdvisor 认证的评论

The room was superb, the pools are beautiful and the furniture is in excellent condition. Breakfast was excellent and the lounge access makes all the difference. Special thanks to the very friendly staff, in particular house keeping, who did a spotless job, and Mrs. Emily, who exceeded all expectations to make our stay unique and special. I am looking forward to returning soon.

Bonjour Dear Guest, Thank you for choosing Sofitel Sanya Leeman Resort, and for sharing your valuable comments on your recent stay with us. Thank you for acknowledge our Heartist from House keeping team and Emily is doing a good job. Your recognition is our greatest honor, and we will continue to strive to do better. We sincerely look forward to your next visit! Thank you again for your visit and valuable feedback! Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Merci beaucoup!

A lovely family-friendly hotel with fun and thoughtful details

Tripadvisor 评级 5.0/5

Diana H 经 TripAdvisor 认证的评论

I, my husband and my two kids (ages 3 and 5) just had a wonderful 3-night stay at this resort. From the moment we arrived, Aifen and her team, especially Nikki, did everything to make us feel super welcome, including: a speedy check-in process, fruits/ pastries in the room, extra cot ready etc. After a 3 hour drive with kids, this was so appreciated. The rooms were so lovely, with the “Little Prince” theme. We appreciated all the thoughtful artwork, toys, and small amenities for kids — slippers, robes, body wash etc. But the part that really blew us away were the children’s activities: the little train, the well-designed water park, the bubble and foam party, the indoor playground, evening performances for the whole family, arts&crafts and even go-karting! Even the buffets had special kids sections and special plates and utensils for little ones. To say my kids were delighted is an understatement. Nikki in guest relations is a gem—she was so responsive to all our needs, answering questions via WeChat within a few minutes. We also had the pleasure of running into the GM a few times; Aifen was so warm and lovely and she remembered my children’s names after just one quick introduction—so sweet! Like all Sofitels, we expected a wonderful stay and we weren't disappointed. It was the loveliest family vacation. We look forward to returning to Sofitel Sanya. Merci Beaucoup!

Bonjour Dear Guest, Thank you for choosing Sofitel Sanya Leeman Resort, and for sharing your valuable comments on your recent stay with us. We are very glad to know that our team members Ms.Aifen and Nikki provide an excellent service. as well our facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support, we look forward to welcoming you back in the near future. Yours sincerely, Merci beaucoup!

服务不错积极响应，环境很安静，总体不错

客户意见评级 5.0/5

W. Y. 情侣住宿 - 所有已确认评论

不管上下车还是平常有需要的地方及时问询以及提供帮助

尊敬的 Yin Yan W.： 感谢惠赐有关下榻 Sofitel Sanya Leeman Resort 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 宾客体验经理

不及预期的住宿体验

客户意见评级 2.5/5

Wangliang 朋友住宿 - 所有已确认评论

优势：设施完善、配套丰富，对于亲子游玩实在是很友好，作为国际知名酒店集团旗下的高端品牌度假型酒店来说，是合格的。 待改善：房间空调制冷不够、游泳池关闭太早，早上开放太晚（早10-晚9），雅高臻享卡使用类型、时间不明确，免房券可以在端午期间兑换房间，但早餐券、升房券，下午茶5折券则告知端午期间不能使用，且都未在使用说明上注明清晰。卡丁车预约体验感极差，提前到达前台预约登记，在等了快半个小时就要到我们的时候，告诉车没有电了，需要充电，等待时间还需要2个小时，难道不应该登记排队的时候就提前告知吗？烘焙预约接待态度冷淡，询问是否可以预约蛋糕烘培，冷漠的告知现在不行，如果能更积极的告知什么时候可以预约，是否需要帮你预留位置体验感会更好。

尊敬的 Liang W.： 十分感谢您花时间告诉我们有关您在 Sofitel Sanya Leeman Resort 的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在 Sofitel Hotels & Resorts，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启 宾客体验经理

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其他网络用户评价我们的酒店

  • 4,804 评论 9.1/10 位置
  • 9,758 评论 9.1/10 房间
  • 16,365 评论 8.9/10 服务
  • 44 评论 3/10 上网
  • 7,412 评论 9.7/10 氛围
  • 7,133 评论 9.2/10 设施
  • 4,158 评论 9.3/10 游泳池
  • 3,023 评论 8.5/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。