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海南莱佛士酒店 5 星

客户意见评级 4.8/5 2,274 评论

安心悦界（ALLSAFE）认可酒店

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海南莱佛士酒店
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酒店其他优惠

  • Labelled ALLSAFE

  • Prime location on the beach, directly adjacent to Clearwater Bay Golf Club

  • Raffles' renowned 24-hour personal butler service

  • Spacious contemporary rooms and villas with balconies and sea or garden views

  • A host of treatments at Raffles Spa to sooth and rejuvenate

酒店位置

海南莱佛士酒店

海南省陵水县英州镇清水湾大道海南莱佛士酒店
英州镇
陵水黎族自治县
572427 海南
中国

电话: +86089883389888

传真: (+86)089883389966

从 15h00 办理登记入住手续

从 12h00 办理退房手续

GPS :18.397159, 109.864533

酒店服务

酒店及周边服务

从 办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 4 餐厅
  • 0 酒吧
  • 早餐
    • 自助餐
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 0 会议室
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 321 间客房
    • 3 间残疾人士客房
    • 0 间家庭客房
    • 0 间相通客房
    • 0 间禁烟客房
    • 没有楼层
  • 酒店使用的语言
    • 英语
    • 普通话
  • 休息室
    • 等候区或休闲区
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速传输线
    • 公共区域提供无线网络
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 娱乐设施
    • 卡拉 OK
  • 针对行动不便人士提供的设施
  • 行李寄存
    • 行李寄存
  • 行李员
    • 行李员
  • 礼宾服务
    • 礼宾服务
  • 豪华轿车
    • 豪华轿车
入住酒店
  • 停车场
    • 酒店内
    • 54 多个停车位
    • 私人
护理
  • 礁湖泳池
    • 外部
    • 酒店内
  • 标准泳池
    • 外部
    • 酒店内
  • 健身中心
    • 酒店内
    • 桑拿房
精品店/购物
  • 画廊
  • 画廊
家庭
  • 供儿童使用的设施*
    • 热奶器
  • 儿童服务
    • 针对 0 至 3 岁儿童的儿童俱乐部
    • 针对 3 至 6 岁儿童的儿童俱乐部
    • 针对 12 岁以上儿童的儿童俱乐部
    • 室外儿童游乐场
    • 针对 4 至 6 岁儿童的儿童俱乐部
    • 针对 6 至 12 岁儿童的儿童俱乐部

我们的客房

海南莱佛士酒店 (Raffles Hainan) 设有 289 间豪华客房和 32 间布置精致的私人别墅（面积 80 平方米起）。 每间客房都拥有现代风格的设计，配有豪华客房内设施，可从观景窗和独立私人阳台欣赏壮丽海景或静谧园林景观。

您的会议和活动

我们的会议室

  • 会议室数量：13

  • 最大面积：790 平方米

  • 最大容量：500 个人

  • 最大宴会容量：300 个人

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海南莱佛士酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.8/5

2,274 评论

TripAdvisor 评级 5.0/5

2,228 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

海景美丽，入住舒服

客户意见评级 5.0/5

刀. 家庭住宿 - 19/10/2021 所有已确认评论

房间非常大，床品等用着都很舒服，智能马桶加分。海景一级棒，晚上听着海浪声入睡，非常放松！早餐种类也很丰富。总之值得再次入住。

Dear Mr. Qi, I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you found our room very large and the bed very comfortable to use. In addition, one of our best features is that our hotel is located in Clearwater Bay which has one the most beautiful and finest beach of entire China. I am very glad to read you found the sound of waves at night very relaxing! I will be very happy to share your great review with all our team. Should you ever come back to our hotel, please feel free to contact me. I will be glad to welcome you back personally. Best Regards, Joe Torres Guest Experience Manager

整体感觉很好

客户意见评级 5.0/5

匿名 家庭住宿 - 12/10/2021 所有已确认评论

服务态度好，景观设计好

Dear Mr. Z., I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you found our service attitude very good and as well the landscape design. Mr. Z., please stay in touch and do contact me personally if I may assist with further assistance via: Jo… I would be delighted to personally look after your arrangements and hopefully we will have another chance to welcome you back again. Best Regards, Joe Torres Guest Experience Manager

住得不错

客户意见评级 5.0/5

Z. 家庭住宿 - 12/10/2021 所有已确认评论

这家Raffles从开业至今，几乎每年都会入住，地处清水湾的地理优势，房间设计合理，入住体验舒适贴心，服务人员也很细心。美中不足，入住期间海滩搭建演出场地，一片狼藉。这个对入住体验还是有影响的

Dear Mrs. Z., I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you found the service staff very attentive, room design and overall staying experience comfortable and intimate. I have taken note of your other pertaining comments about the beach. In fact our hotel coast has one of the finest and most beautiful beaches of entire China. We will be more than happy to have you and your family once again here with us in the near future! Mrs. Z., please let's stay in touch and do contact me personally if I may assist with any further assistance via Jo… I would be delighted to personally look after your arrangements and hopefully we will have another chance to welcome you back again. Sincerely, Joe Torres Guest Experience Manager

位置优越，房间宽敞，服务热情

客户意见评级 4.0/5

Vincent黄 家庭住宿 - 09/10/2021 所有已确认评论

环境优雅，沙滩柔软，酒店设计很雅致，很适合家庭度假

Dear Mr. Huang, I would like to thank you for taking the time to respond our survey. We are delighted to know that you found the environment and hotel design elegant; as well as the friendly service and the beautiful beach of Clearwater Bay. However Mr. Huang, I've noticed that many of your responses to individual questions were a score of seven or eight. Unfortunately for us, these scores do not reflect good or luxurious. If there were any service areas that did not meet your expectations, we would certainly like to learn more. You could contact me directly at: Jo… Thank you and warm regards, Joe Torres Guest Experience Manager

冲浪感觉挺加分的，酒店稍微有一些潮湿和老旧，浴缸不够大，但是整体环境人很少，不拥挤。

客户意见评级 4.5/5

匿名 情侣住宿 - 03/10/2021 所有已确认评论

但是早餐区门前有装修的地方，这点有些扣分，几家餐厅服务不错，整体海鲜餐厅更好，中餐厅稍弱。准备明年三月计划带孩子出行，还选择你们，喜欢人少的感觉

Dear Mrs. X., Thank you very much for your detailed review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. The quite and calm environment of our property, surfing experience, and majority of our restaurants; happy to read that you enjoyed all of them! Sorry to hear about the construction in front of our Breakfast area influenced your dining experience. This maintenance will conclude next week; after that a newly and very well-maintained Terrace will be available for our valuable guests outside Desa Restaurant. We will be happy to have you here in March; so you can admire the new comfortable atmosphere! Mrs. X., please stay in touch and do contact me personally if I may assist with any further assistance via Jo… I would be delighted to personally look after your arrangements and hopefully we will have the chance to meet you in March! Sincerely, Joe Torres Guest Experience Manager

服务非常差

客户意见评级 0.5/5

Kurt 朋友住宿 - 30/09/2021 所有已确认评论

前台非常不专业，对酒店自己搞的活动不了解，负责订房的也非常不专业，电话里以房间满了为理由要求增加150元费用升级房间。到酒店后前台说的餐饮套餐跟实际到餐厅后的套餐不付。实际入住时房间根本不满，本来预定的房间明明有房但是还让加钱升级。无法想象这个级别的酒店满满的全是套路。最后退房后发票还开错了，居然让客人处理开错发票的问题，不知道整个酒店是否有培训系统

尊敬的石先生, 感谢您选择海南莱佛士酒店作为您的休憩之所。感谢您的宝贵建议和意见，我们非常重视并与整个管理团队一起进行了相关工作。 很抱歉听到您的预订经历，请接受我的诚恳道歉。我们的预订团队已得到认可，据我所知，预订部的大使已尽力满足您的独特要求；还为您提供备选方案和若干建议/选项。然而，您的反馈对我们来说非常有价值，因为我们努力在每一次入住中都有所改进。 我也很抱歉得知你您入住和退房的经历。您的反馈与我们通常提供的高水平款待相反。我们前厅部经理将亲自加强对前台同事的培训，以便为客人提供准确的发票。 史先生，请随时与我联系。如果您再次下榻我们酒店，请您直接联系我: Jo…，我亲自根据您的需求为您安排，希望我们有机会为您服务。 顺致敬意， Joe Torres 宾客体验经理

住的很好

客户意见评级 5.0/5

张. 家庭住宿 - 28/09/2021 所有已确认评论

房间很好，风景很棒，住的很舒服

Dear Mr. Z., Thank you for sharing your feedback with us. We’re delighted to hear such great comments and that you enjoyed your stay with us. Should you come back to Raffles Hainan, please contact me, Jo…, I will be more than happy to welcome you back personally! Sincerely, Joe Torres Guest Experience Manager

喜欢，还会来住。

客户意见评级 4.5/5

何. 家庭住宿 - 26/09/2021 所有已确认评论

今年第二次入住，管家挺贴心的，酒店其他人员也很不错，这次入住的时候客人比4月份的时候少，体感就更好了。早餐好吃，泳池很漂亮，沙滩也很细，唯一就是有个泳池在维修。

Dear Mrs. H., We greatly appreciate you taking the time to provide us with feedback. We’re also happy to know that you enjoyed your stay and the service from our Ambassadors, especially Housekeeping. I will be sure to share your feedback with our team. Additionally, I am thrilled to inform you all our outlets have been fully re opened again! Please contact me, Jo…, if you ever come back to our Raffles Hainan. I will be more than happy to welcome you back personally! Sincerely, Joe Torres Guest Experience Manager

住得很好

客户意见评级 5.0/5

匿名 家庭住宿 - 24/09/2021 所有已确认评论

非常舒心的旅程

Dear Mrs. P., Thank you for taking the time to share with us and write this wonderful review. We are glad that you chose Raffles Hainan for your holidays and that we were able to make your stay worthwhile. At Raffles we take pride in providing service excellence and to we are overjoyed that we were able to live up to your expectations and make your holidays such a memorable one. The comfort and satisfaction of our esteemed guests is of utmost priority. I will be sure to share your great review with the entire team. Thank you for for staying with us, and we look forward to welcoming you back again soon. Yours Sincerely, Joe Torres Guest Experience Manager Raffles Hainan

房间景色好，饮料齐全

客户意见评级 5.0/5

匿名 家庭住宿 - 24/09/2021 所有已确认评论

酒店房间很大，80多平，落地窗直面大海，景色也好。窗帘是自动开关，感受很好。 酒店的儿童乐园不大，但是海洋球和玩具比较齐全，儿童营也办的很好，钱不白花。 酒吧的下午茶很高级，出乎我的意料，都是现做现吃，很不错。 冷热水操作不习惯，问了服务员才知道左边手柄默认是热水，不像通常情况下用红色标明热水手柄，或直接标注“热”字。 智能马桶很高级，但会持续加热，坐一会就很烫，调温不管用，问了前台也不清楚，最后直接拔了插头才解决。 不影响整体体验，但建议多关注此类细节。

Dear Mr. S., Thank you for sharing your extensive feedback and we are absolutely delighted you had an overall good experience! While we often receive positive feedback, it is rare to see such detail and passion in our guest responses. We are extremely grateful for your detailed observations for further improvements and I have shared each and every one of your comments with our team. Thank you again as it was a pleasure to read your feedback. Should you come back again to Raffles Hainan, please feel free to contact me personally, Jo…, I will be extremely happy to arrange your future stay. Sincerely, Joe Torres Guest Experience Manager

环境不错

客户意见评级 5.0/5

王. 家庭住宿 - 24/09/2021 所有已确认评论

酒店规模很大，规划合理，工作人员态度热情

Dear Mr. W., I would like to extend my personal thanks for your glowing review of Raffles Hainan. I am absolutely delighted to read of what an enjoyable stay experience you had with us and take enormous pleasure in sharing your feedback with our entire team. You are highly esteemed guests of us now and we hope to welcome you back to the hotel in the near future. I would like to wish you an enjoyable weekend and extend most sincere thanks for choosing to stay with us. Sincerely, Joe Torres Guest Experience Manager Raffles Hainan

住的不错

客户意见评级 5.0/5

李 情侣住宿 - 24/09/2021 所有已确认评论

体验很好，期待下次入住

Dear Mr. L., Thank you for taking the time to provide us with this feedback. I’m glad you were able to experience our Raffles service, which we take pride in and value highly at Raffles Hainan. Please, reach me out directly at Jo… when you are planning your next visit to Raffles Hainan. It would be such a pleasure to welcome you back personally! Yours sincerely, Joe Torres Guest Experience Manager Raffles Hainan

床比较舒服，早餐丰盛

客户意见评级 2.5/5

Kingoddesd 情侣住宿 - 16/09/2021 所有已确认评论

入住体验一般，酒店比较偏，在陵水，周边就猴岛一个景点，也没啥吃的。酒店很大，东南亚风，但是关了一个泳池一个餐厅，对比嘉佩乐，这么大的酒店没电瓶车就很不方便，一到晚上路上灯光昏暗，海浪声很大有点吓人。电梯空调温度很低不太舒服，酒店房间很旧了，最不满意的是马桶，老式马桶不说，冲力还差。我订的房间含有几顿套餐，中餐，东南亚餐，下午茶都还可以，火锅踩雷，食材估计价值一百块都没有，服务员连加汤都不会，很难想象这是五星级酒店。早餐倒是蛮丰盛的，总之应该不会再住了。

尊敬的周先生： 非常感谢您下榻海南莱佛士酒店，并提供宝贵的反馈意见，虽然在您入住期间没有机会与您见面，但我们非常感谢您分享的反馈意见。 对我们来说，从客人的体验中学习是非常重要的，以确保我们在力所能及的范围内提供标准和独特的服务，接受并改进对服务中的任何不足之处（即火锅就餐事宜和入住体验）及未达到您的预期（房间很旧和老式厕所）。请您放心，我们已经在管理团队内部反馈了您强调的要点。 最重要的是，我们非常高兴您对床的体验非常舒适，以及您对我们在餐厅提供的各种早餐的认可。由于近日疫情反复爆发；部分餐厅被关闭。然而，从9月17日起，酒店的所有餐厅和游泳池会全部重新开放。 如果将来您有旅行计划回到陵水，您可以联系我，我将不胜感激: Jo…，因此我们可以会面，使您的入住体验更加舒适，重新获得您的信任和住宿体验。 谨启, Joe Torres 宾客体验经理 海南莱佛士酒店

真的很好

客户意见评级 5.0/5

Eva 家庭住宿 - 07/09/2021 所有已确认评论

非常不错

Dear Mr. Ming Hui, I would like to thank you for taking your time to reply our survey. For us, is extremely important our guests feedback us after their stay at Raffles Hainan. We highly appreciate also your loyalty to Accor as being our ALL Platinum Member! If you ever travel come to Hainan-Lingshui, I look forward to personally welcome you back to our hotel. Sincerely, Joe Torres Guest Experience Manager

房间很舒适 酒店风格很喜欢 巴厘岛感浓厚

客户意见评级 5.0/5

谭 家庭住宿 - 05/09/2021 所有已确认评论

服务人员亲切贴心 房间很舒适

Dear Mrs. T., Thank you for writing such a great review and taking time to reply to our guest survey. We are very happy you enjoyed the comfort of our rooms and the service from our Ambassadors. Mrs. T., as you mentioned our Raffles Hainan has an exquisite Balinese style architecture with an authentic local feel; delivering to our guests a relaxed luxury and impeccable service. Thank you again and we look forward to welcoming you back many more times in the future! Best Regards, Joe Torres Guest Experience Manager

酒店安静 位置好 沙滩好

客户意见评级 4.5/5

匿名 情侣住宿 - 11/08/2021 所有已确认评论

酒店很美 服务人员也很热情 海滩也很美

尊敬的 Ling Fei W.： 感谢惠赐有关下榻 Raffles Hainan 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

位置好，绿化不错，房间很大

客户意见评级 4.0/5

匿名 家庭住宿 - 09/08/2021 所有已确认评论

绿化很好，酒店很大，服务很好，早餐品种也很多。因为是暑假带孩子出来玩，觉得亲子项目还是太少，酒店太大，晚上感觉酒店整体灯光太有幽暗，有点吓人。

尊敬的 Yan L.： 感谢惠赐有关下榻 Raffles Hainan 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

A wonderful stay

Tripadvisor 评级 5.0/5

jayyfeng 19/04/2021 经 TripAdvisor 认证的评论

Our stay at Raffles Hainan truly felt like vacation ! The views from the hotel were spectacular. The private beach, the outdoor pools and the gardens were wonderful .Our room was big, cozy and comfortable. Hotel staff were courteous and helpful, especially Nolan Zhang, the director of rooms, helped us arrange an amazing dinner and made us feel very welcomed. Everything was above our expectations. High recommend ！

Dear guest, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed to stay with us. I will look forward to sharing this with our entire team. We will look forward to welcoming you back in the future. Sincerely, Jerry Mong General Manager Raffles Hainan

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