Mercure Hotel Kaiserhof Frankfurt City Center 4,5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 301 görüş

Mercure Hotel Kaiserhof Frankfurt City Center - Image 1
Mercure Hotel Kaiserhof Frankfurt City Center - Image 2
Mercure Hotel Kaiserhof Frankfurt City Center - Image 3
Mercure Hotel Kaiserhof Frankfurt City Center - Image 4
Kaiserstr 62, Hessen, 60329 FRANKFURT AM MAIN, Almanya

Açıklama

Otel ekstraları

  • Frankfurt ana tren istasyonuna yalnızca 200 metre uzaklıktadır

  • 25 - 150 m² arasında son teknolojiye sahip 8 konferans odası

  • 106 modern ve tamamen klimalı oda

  • Otel otoparkı

  • Frankfurt'un merkezinde ayrıcalıklı konum

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen
60329 FRANKFURT AM MAIN
Almanya

GPS:50.10827, 8.667662

Telefon
Faks +49 69 25617919

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

FRÜHSTÜCKSRESTAURANT

Akdeniz mutfağı ve keyfi. Kahvaltılık lezzetlerle sizi şımartıyoruz. Akdeniz'den esinlenen, taze ve sağlıklı. İş toplantıları ve etkinlikler için menülerimizden seçim yapın veya açık büfede kendinize ziyafet çekin.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  301 görüş

TripAdvisor Derecesi  4.1/5  523 görüş

2025 mükemmeliyet sertifikası

Surprisingly great breakfast and very quiet room

Tripadvisor puanı 5.0/5

Mishaelgl TripAdvisor onaylı yorum

I was really impressed with this Mercure. The location is super convenient, just a short walk from Frankfurt Hauptbahnhof, so getting around the city and to the airport is easy. The breakfast was a standout. It was varied, fresh, and genuinely better than what I usually see at similar level hotels in Germany. It set us up perfectly for the day and felt like excellent value. I would call it surprisingly good for this category. My room was very quiet and relatively comfortable for this level of hotel. I slept well with no street noise and the room was spotless. Note that the mattress was very firm. If you prefer a softer bed, consider asking the staff for a topper or an alternative. Service was friendly and check in was smooth. Overall, this is an easy recommendation if you want a practical and comfortable base with a better than expected breakfast right near the station. I would happily stay again.

Thank you very much for your wonderful review and for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed your stay with us and especially appreciated our breakfast selection, the quiet room, and the convenient location near Frankfurt Central Station. It is great to know that our team’s friendly service and smooth check in left a positive impression. Your comment about the mattress is also much appreciated and helpful for future guests we will gladly assist with a topper upon request. We truly value your recommendation and look forward to welcoming you back for another pleasant stay in Frankfurt. Mit freundlichen Grüßen Scott F. Thaxton Director of Operations

Okay Hotel

Tripadvisor puanı 3.0/5

EllieAyamba TripAdvisor onaylı yorum

Not as scary as how other reviewers have potrayed this place to be. The hotel is quite okay.In terms of cleanliness it wasnt spotless but it wasnt filthy either... Staff were adequately friendly neither rude or eager to please but proffesional.They were pleasant enough to give me a late check out at 1:30pm. Yes there were homeless people even right outside the hotel...But no aggression.I did walk at night a solo black female traveller,I just had to be hyper vigilant. The location is quite okay,1.7km from the shopping district...Allowed me to walk and do my shopping without taking an uber or a train. Walking distance to the river too Overal its an okay place to stay

Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to read that you found our hotel conveniently located and appreciated the professionalism and helpfulness of our team, especially the flexibility in offering a late check-out. It is also good to hear that you felt comfortable exploring the area and enjoyed the short walking distance to both the shopping district and the river. At the same time, we appreciate your constructive comments regarding cleanliness. We will review this with our housekeeping team to ensure all areas consistently meet the high standards we strive for. Regarding the surroundings near the main station, we understand your observations. While the situation in the area is beyond our direct control, our staff and security partners remain attentive to ensure a safe and comfortable environment for all guests. Thank you again for your balanced and fair review. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Mit freundlichen Grüßen Scott F. Thaxton Director of Operations

Amazing central location and great service

Tripadvisor puanı 5.0/5

Dmitry Z TripAdvisor onaylı yorum

Amazing central location, very spacious clean rooms. I sincerely want to thank Omer at the front desk for being the kidnest, most amazing, friendly and helpful front desk agent ever. He was very professional, always greeted us with a huge smile and willing to make our stay comfortable in any way he can. Thank you for great service. He is a superstar! OMER, thank you!!!!

Thank you very much for your wonderful feedback and for taking the time to share your experience. We are truly delighted to read that you enjoyed our central location, the spacious and clean rooms, and most of all, the outstanding service provided by our colleague Omer. Your kind words are a great motivation for him and the entire team. We will be sure to share your compliments with him — he will be very happy to know that he helped make your stay so memorable. It is always our goal to provide our guests with warm hospitality and a comfortable experience, and it is a pleasure to see that we succeeded during your visit. We look forward to welcoming you back soon for another great stay. Mit freundlichen Grüßen Scott F. Thaxton Director of Operations

Avis müşterileri puanı 5.0/5

Demet S. Çiftler - ALL için doğrulanmış yorumlar

We stayed 9 nights at the hotel. Location of the hotel is almost in the city center. Many restaurants and shops are around the location. Yhe hotel is veri clean and comfortable newly decorated. All workers are amazing , very helpful and friendly especially the receptionist Mr. Feguli (not sure spelling) but he is the best. He made everything easy for us, many thanks. Breakfast is also good and clean and fresh. We like the food. Thank for this very comfortable stay.

Dear S., thank you so much for your outstanding review and for taking the time to share such detailed feedback. We are delighted that you enjoyed your long stay with us, appreciated our central location, the cleanliness and comfort of our newly decorated hotel, as well as the friendliness and helpfulness of our entire team. It is especially rewarding to read your kind words about our reception team and our colleague who made your stay especially pleasant. We will make sure to share your compliments with him, as recognition like this is a great motivation for us all. We are also glad that you enjoyed our breakfast selection and felt so comfortable throughout your stay. It was our pleasure to host you, and we look forward to welcoming you back again soon at the Mercure Hotel Kaiserhof Frankfurt City Center. Mit freundlichen Grüßen Scott F. Thaxton Director of Operations

Extremely unsafe location – not suitable for families

Tripadvisor puanı 1.0/5

Victor M Aileler - TripAdvisor onaylı yorum

Unfortunately, I had a very negative experience when attempting to stay at the Mercure Hotel in Frankfurt. I arrived with my wife and two young daughters (aged 5 and 1), and we were shocked by the condition of the surrounding area. There were numerous individuals in visible drug use and in vulnerable situations right outside the hotel — including four people using drugs directly in front of the hotel’s parking garage, which was closed. We felt genuinely unsafe and decided not to check in for the safety of our family. I contacted the hotel immediately and kindly requested a refund due to the exceptional circumstances. Unfortunately, the hotel responded that, since payment had already been processed, they could not cancel or refund the reservation — even in light of these serious concerns. The hotel mentioned that it cannot control what happens outside the premises, which is understandable to a degree. However, choosing a location is part of the guest experience, and safety should be a basic expectation. The area around the hotel is severely deteriorated and, in my opinion, not suitable for guests — especially families with children. I cannot comment on the hotel’s internal facilities, as we never checked in. But I strongly advise families or safety-conscious travelers to avoid this area of Frankfurt. There are many other hotels in much safer, more welcoming neighborhoods.

Dear Victor, Thank you for taking the time to share your experience in such detail. We are truly sorry to hear that you and your family felt unsafe upon arrival and that this led you to cancel your stay. We understand how unsettling this must have been, especially when traveling with young children. While it is true that we cannot fully influence the situation in the surrounding area, your safety and peace of mind are very important to us. We regret that we could not meet your expectations in this regard and that we were unable to accommodate your refund request under the booking conditions. Please be assured that we are in continuous dialogue with local authorities to raise these concerns and push for improvements. We sincerely regret the negative impression you were left with and thank you for bringing this matter to our attention. Best regards Scott F. Thaxton Director of Operations

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