Hotel Novotel Phuket Vintage Park Resort 4 gwiazdki

The wall mural gave a very good ambience of the place. The counter staff, Ala (not quite sure how to spell it) is very approachable, friendly and helpful. The room was clean, cosy, spacious and came with a good view.The attached balcony is great place to relax too. Well done! Novotel Phuket Vintage Park.

Overalls satisfied with the staying. My children loved the kid play room very much. Staffs are super helpful and friendly, deserved for the praise. However for the room and breakfast, there was room for improvement

The staff were friendly, the pool was large and inviting, though, full of children! Breakfast was very busy, apart from 8am or earlier. We used their Accor lounge a couple of evenings, the range of complimentary snacks was lovely, and drinks were 2 for 1. We ate dinner a couple of times, the food was good, though pricey, if you don't have Accorplus card. Our room was large and comfortable, with a bath tub and separate shower.We would have given a higher score, but the housekeeping service was rubbish. Their phones were always engaged or off the hook. Our room was done up before 2pm, only once in the four days we were there. The first day, we had to go to reception at 4pm to find out when they were, only then did someone come to do the service. A good hotel, if you are travelling with a family, not so good for a couple, wanting a quiet holiday.

Please dont put those iteams in Menu which are not available. such as Ala carte order for Indian options. However I like the brakefast options as during my 5days stay most of the iteams were not repeated. I would prefer more cleanliness at property, May be because of big property its difficult to maintain. Property was not as clean as compare to Novotel's other locations.

Very good hotel. Huge swimming pool . Room is big and bed so comfert.breakfast so good. I will come vack to this hotel as soon as possible. Great location .good staff. Amazing welcome drinj I recommend for every body to go

We recently stayed at Novotel Vintage for 19 nights. This was an excellent time. This is a return guest experience. We come back because the hotel is extremely nice with a modern build in Thai style. The biggest pool ever with room for all. And most importantly the hotel is very well run. Staff service and engagement with guests is without many peers. Exceptional. The rooms are also modern build with Thai decor and feel. Nice to know where you are and not Western style. The rooms are well maintained and the ongoing service is efficient and friendly. All the amenities are provided and renewed as needed. For anything else just a phone call. No matter where you go in the hotel you are greeted and engaged which is very nice. Special mention this time to room service and Velvet Bar by the pool. Room service very efficient. Food arrives in timely manner fresh and tasty. Pool bar is a lot of fun. It is a lively, friendly place for a snack and one of the tasty concoctions to drink. All in all this is a fun and friendly hotel to visit. Most importantly you will enjoy excellent service and very good facilities. Staff will be happy to get to know you and your needs. It's a great place to visit.

Big hotel, big room, clean room, very nice swimming pool. We are couple traveller, stayed here for 4 nights. Got upgrade room from superior room to deluxe room. All staff is very nice. very very recommended hotel.

As a member of Accor Hotels our experience was just superb . thanks for Miss Jane Calugay ( guest Experience Manager ) from check-in to check out she has made all formalities very easy . i have traveled many hotel but she was just great .i had requested to decorate my room as it was our marriage Anniversary , she had made it very beautifully . and also want to thanks Indian Chef i forgot the name . Indian food was great and the way he used to meet Indian guest and inform about Indian foods we liked it . Spa was great , over all all staff very polite and helpful .overall great experience would like to visit again .

We have stayed here many times in a pool access room. Staff are very friendly and helpful. Hotel is far enough away from the main entertainment area to avoid excess noise and crowds but still close to many restaurants and bars and a short walk to the beach. Breakfast in the Square Restaurant is good but a la carte menu and wine selection could be improved. We will be back again

Really nice Hotel, good breakfast selection, massive swimming pool warm water plenty of shallow bits for the kids, really nice rooms, comfy bed, would have preferred just a walk in showers rather than bath with shower, I selected family room with second kids room, next time will get two connected rooms which is better for 14 year old daughter she did like the elephant wall paper, lol! Good location walking distance to beach, lots restaurants nearby overall excellent hotel would book again

We stayed for 4 nights, 16th March-20th March. Overall, a good hotel for family. Rooms are spacious and pools are big. Breakfast spread is good too. However, the stay is marred by slow check in and bad housekeeping. We reached hotel at late noon around 3pm for 16th March and did not get our rooms sorted out only till 6.30pm (rooms were not ready and given wrong room etc). The next day, 2 out of 3 rooms have no housekeeping done throughout the day. Following that, 1 out of 3 room still did not get housekeeping done till late evening. Housekeeping does not seem sufficiently staffed

bardzo dobrze zorganizowany hotel, uprzejmy, miły i pomocny personel. czystość basenu na dobrym poziomie. obsługa pokoi średnia. głównie zastrzeżenia można mieć do zbyt rzadkiego przecierania podłóg w pokojach.

The towels were grey and worn out. The bed was hard and uncomfortable. One day during our stay the housekeeper did not replace the toilet roll because they ran out of them. The wifi was a pain because you needed to re-log in with the username and password every several hours. The username and password were not your name and room number so you needed to carry around a piece of paper to remember them. The receptionist would not give me a new password as I had forgotten to carry my piece of paper around. She went into the system to search for the user name and password but I saw there were stacks of papers with different user names and passwords. I lost my room card, and they wanted to charge me 100 Baht for a replacement - it's a simple plastic card. Overall it was not a pleasant stay.

Found the hotel did not live up to the Novotel brand. Breakfast was at best average, we ordered room service and it simply didn't come even after ringing on 3 separate occasions. On two other occasions we ordered room service and told 30 minutes only for us to call 45 minutes later and receive the food one hour after ordering. Ordered the kids package and despite on check in nominating the day it was not honoured it took 4 visits to reception and finally they left a little plush toy in the room it had lost any impact by that stage. We visited the club from 6-7 as promoted only to find insufficient staff to service everyone and we left after 30 minutes without being served. We did finally get some room service on time after our 4 order so they did improve. Rooms were clean but average in finish given the rack rate. The saving grace was the pool it was clean and a great facility. If you are looking to drop your child in to the kids club ignore the 9am open time as in 11 days of our stay the earliest we saw it open was 9.15 so don't make plans based on it. Cleaning of rooms was good and staff were friendly but should be trained.

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