Mercure Londres Bloomsbury

I have stayed in numerous Accor hotels over the last couple of years (Sofitel, Mercure, MGallery,...), but this was probably the worst hotel from the Accor group I've ever stayed in. From the moment we arrived at the hotel lobby, my friend and I had the feeling this hotel was in dire need of a complete renovation. The lobby is tiny with flooring that needs an overhaul, the carpet in the elevator was full of stains and the elevator itself was too small. The room itself was the size of a shoebox with an even smaller bathroom. The beds and mattreses were super small and very uncomfortable (way too soft) which caused severe backpains. There was no socket near the bed to charge our cellohones nor in the bathroom (so no possibility to shave), there were no amenities in the bathroom at all and the provided bathrobes smelled of mildew as did the curtain in the bathroom... The only positive thing to add was the swift checkin and checkout and the location of the hotel itself. To summarize my stay : never again !!

We booked this hotel for a weekend of shopping and watching football, we picked it due to its location and fairly reasonable price. We arrived early and we’re please to be able to get our room. Our room was very tired, carpets were nasty and all stretched, the bathroom was tired and worn, the bathroom blind was broken so we couldn’t open it. The window in the bedroom whistles in the wind and the walls were very thin, I could hear our neighbours kettle boiling. We ordered room service which was fairly expensive for cold microwave food so I wouldn’t 100% not recommend that. Breakfast was good with plenty of choice and the staff were very helpful and polite.

I have never stayed in such a terrible hotel! I was on a business trip the booking was 1 night B&B with an meal and drink included. Myself and my work colleagues were huddled together in the bar with 2 tables pushed together as we were told on the night that the restaurant was closed. There was 2 puddings available between 9 of us! And limited meals. To top it all the staff have taken an unauthorized payment of £51 from my bank ! And similar payments from my colleagues. For what!! I am waiting to hear from a manager!

Comfy beds, warm quiet room. Stayed in a twin room with my son. The decor was dated and the shower had very little pressure. Friendly staff on check in. Great location for British Museum and Tottenham Court Road. Found a lovely Italian cafe up the road in Bloomsbury Square too.

Loved this hotel - the excellent friendly and professional staff couldn’t do enough for us, the room was great and the location perfect for exploring central London with my daughter. Will definitely be going back as everything was so straight forward, from check in to check out.