Mercure Londres Bloomsbury 4 estrelas

We were allocated room number 315 on arrival. Instantly i thought the room was very small, the wardrobe (exposed metal rail) was inadequate and the decor didn't reflect the images shown on the website. The room looked more like a room normally found in a hospital rather than a 4 star hotel in London. The bathroom was also very small, i grazed my elbow on the corner of the tiled walls whilst brushing my teeth and there was no room to place a towel near to the sink. The same applied to using the toilet, you would regularly bang your arms on the shower / walls when using the toilet. We were also unable to use the tea and coffee facilities because the surfaces / table top space was insufficient, this probably explains why the facilities were stuffed in a draw / cupboard. The iron was faulty, it leaked water when we tried to use it because the cover to the water compartment was broken / non-existent. Given all of the above we didn't want to complain and carried on with our stay in London. However, when we returned to the hotel ready for a good night's sleep, we were kept awake for the majority of the night due to the NOISE coming from the large mechanical extract units just outside our hotel window. On top of the terrible noise, when the sun started to rise, the room became too bright because of the inadequate window blinds which weren't blackout at all and therefore not fit for purpose. I went down to the hotel reception just after 7am on the Saturday morning to complain. I told reception that i wished to leave the hotel straightaway and demanded a full refund. I was instantly offered a better room which was gratefully received and i was told to email the General Manager with regards to the refund. The lack of sleep on the Friday night completely ruined Saturday for us, we were very tired during the day travelling around London. A good night's sleep should be the number one priority during any hotel stay and i feel we did not receive this in the slightest. I will be seeking a full refund.

Extremely comfortable bed in a soundproof room We received an upgrade due to our Accor membership even though we had used some points to purchase the room. Huge king size bed with beautiful quality linen. Our room faced Southampton Row, but we were not disturbed by passing traffic. The hotel was within walking distance of the Westend Theatre district.

Fantastic hotel and staff at this hotel. We arrived in a panic after our Eurostar was delayed and we had tickets for an afternoon theatre show. The staff allowed us to dump our bags and run before we even checked in properly. Buffet breakfast was great too! I ended up moving from a twin to a single room on my own for the last night (away from a snorer lol) and it had everything you would need as a solo traveller 😊 Fantastic location also for both tube stops and walking.

If not for the friendly and helpful front desk staff (particularly Adriana), the stay would have been extremely disappointing. Although room (looks) was clean, it was very dated. The carpeting was dull and worn feel to it and it feels it needs a major cleaning. In addition, the floor creaks when you walk anywhere in the room. The curtains/drapes also feel like it needs major cleaning or to replacement. They look like they have been there back in the 60's =:0) The bathroom was very tight and challenging for a plus size person needing to exercise one's morning constitution.

The hotel has installed huge air conditioning units that keep the guests and neighbours awake... awful... how anyone can sleep I have no idea, but I would say stay somewhere else as sleep is important on a trip. Spoke to those who lived nearby and they have to live with the permanent and ridiculously loud noise all the time, apparently their children can't sleep at night. Very bad. Company should be ashamed.