Mercure London Bloomsbury Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 2,807 reviews

Mercure London Bloomsbury Hotel - Image 1
Mercure London Bloomsbury Hotel - Image 2
Mercure London Bloomsbury Hotel - Image 3
Mercure London Bloomsbury Hotel - Image 4
130 134 Southampton Row, WC1B 5AF LONDON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Full English Breakfast available daily.

  • Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston

  • Boardroom for up to 16 delegates available

  • QR code food service . Food can be eaten in the restaurant, bar or collected and taken to room

Our accommodation(s)

Hotel location

Mercure London Bloomsbury Hotel

130 134 Southampton Row
WC1B 5AF LONDON
United Kingdom

GPS:51.520798, -0.123307

Telephone
Fax +44 20 7837 3485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE BLOOMSBURY BAR

Non contractual photo

Informal bar area to grab a drink and bar snack or simply sit and read a book or catch up on work with free WiFi.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,807 reviews

TripAdvisor Rating  4.0/5  2,829 reviews

Well located and good stay

Customer review rating 4.0/5

Lee M. Business - Confirmed reviews ALL

Hotel was modern and clean, it was very hot in the room, I left the window open but was at the back so not too noisy, breakfast was lovely, I requested something not on the buffet and it was actioned without fuss etc. Again, very hot in the restaurant

Dear Lee M., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magda

welcome and quality was not what I expected

Customer review rating 1.5/5

Sam Business - Confirmed reviews ALL

On arrival requested to handover a credit/bank card. This was a corporate booking and a card should not be needed. when I refused to give a card, the service received turned exceptionally frosty. I was handed my room key with no explanation of how to access the room, or any indication that the engagement was concluded. no communication what so ever, just a key card placed on the desk. I found this most rude. Quality of the room - rust on the bathroom radiator, and warped bathroom door. the bed didn't seem to be the right size for the fitted headboard. Noise from outside, the bathroom window is either poorly fitted or poorly insulated as the noise from outside was particularly loud when in the bathroom.

Dear Samantha C., Greetings from Mercure London Bloomsbury! I would like to thank you for having chosen us during your last stay in London, as well as, for the the time you spent on sharing your opinion. Indeed, your reservation was paid through an agent. However, as part of the check-in process we have to require a credit or debit card to put in the system for incidentals, because the company will not pay for any extras. I am sorry to hear that you found our hotel's policy upsetting, but we were just doing what we are instructed to do. We are looking forward to welcoming you back in a near future. Sincerely, Magda

Good location. Nice staff. Rooms could be better.

Customer review rating 3.5/5

John Business - Confirmed reviews ALL

Stayed for 3 nights. Staff were all very pleasant and helpful. Really appreciated the earlier check in. Location is great for British museum and not far from Holborn underground station. The rooms are small and were « clean » but needed a deep clean. My desk chair was so stained that I didn’t want to sit on it. Shower fittings were dated and carpets definitely needed deep cleaning. For the price paid, I expected a much fresher, cleaner look and feel in the room.

Dear John W., We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magda

Ok and handy for the Museum - better options

TripAdvisor rating 3.0/5

Nigel H Business - TripAdvisor review

The key for me is that the ‘on site’ facilities said fitness centre clearly - I carried all my kit down and back! - though the hotel does not have one - they said if the “click through the information it says that” - you judge for me, honesty is key. The room was small, the window was frosted seemingly to an inner well, way up in the ceiling was a small window with a remote control blind - no really! The carpet by the bathroom was loose and folded back and the batteries in the remote were dead (and it was mucky - very mucky). Also worth noting the hotel does not have a place to eat onsite though LOADs of good places to eat around and about. Bed was ok and looked clean, it had a safe deposit and coffee/tea making bits. This one has definitely for me gone on the ‘ok if there is no other option list’ though to be avoided where possible.

Rude Hostile unfriendly lying Reception staff

Customer review rating 1.5/5

Duncan R. Couples - Confirmed reviews ALL

Booked twin Arrived 2.45 Said could get another room now No warning that 101 was a disabled room … neither of us are disabled. You used disabled room? Toilet not what you expect in a London hotel That was a first Wife went down Told “oh those rooms are for anyone” Hmmm … wet floor and tiny sink Ok… so 212 Go to 212…. It’s a double Again no warning or choice Now I’m back down Politely say We booked two singles… isn’t that on the booking Yes “We can separate” Hmm. That’s twice you’ve treated us like second class customers in 5 minutes and your not apologising or nice Now you are hostile And the gang or three female reception are now together giving me hostile looks like I’m trouble I’m not Nice guy Doctor I even smile and apologise saying oh dear - I’m your trouble customer today… unintended … smile again. No smile back. More hostility Ok So I say “forget it… it’s almost three pm… can we have our original booking twin now” More hostile looks Sorry We are full What your full now Yes full … no more twins. Ok … this isn’t nice Just put us back in 101 Ps They lied there I went on booking . Com At least 4-5 twins come up straight away… I have timed dated screenshots to prove it. It’s one thing to be rude and crappy to weary travellers and paying customers It’s another to be rude crappy AND A LIER appalling Mercure brand damage ++++ At least I can put the mattress on floor (bad back) We finish with hostile unfriendly looks and get them each time we leave enter Only the Asian gentleman is nice polite staff… sorry no name… he checked us out. V nice man But the three witches of Mercure are an appalling advert for your brand Suggest get rid or put them on refresher customer training and how to simply be nice to customers, smile and learn that when they screw up it’s ok to apologise and be even nicer. I’ll never stay in a Mercure again I’ll never recommend Mercure again Sort yourselves out Sloppy @bloomsbury Duncan St Anne’s

Dear Duncan R., Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 1,099 reviews 9.6/10 Location
  • 1,826 reviews 5.7/10 Room
  • 1,414 reviews 8.5/10 Service
  • 47 reviews 6.3/10 WiFi
  • 1,073 reviews 4.3/10 Comfort
  • 635 reviews 6.9/10 Cleanliness
  • 581 reviews 7.9/10 Breakfast
  • 268 reviews 4.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.