Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 853 reviews

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Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Description

Hotel extras

  • 5 event spaces for up to 250 people

  • Year-round heated indoor and outdoor swimming pool

  • Exclusive spa, beauty salons, massage rooms and saunas

  • Exclusive bar with modern décor and beach view

  • Restaurant featuring unique, sustainable and organic culinary creations

Our accommodation(s)

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Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone
Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  853 reviews

TripAdvisor Rating  4.5/5  1,536 reviews

Certificate of excellence 2024

Beautiful location and outstanding hospitality

Customer review rating 4.0/5

Melisa G. Business - Confirmed reviews ALL

The best thing Sofitel Uruguay has is the people, which are genuinely friendly and helpful. All of them which no exception, from to reception, room service, restaurant, bar to the hotel porters. They really make you feel at home.

Dear Melisa G., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My invoice was higher than my booking and nobody is answering

Customer review rating 1.5/5

Carlos Couples - Confirmed reviews ALL

Good stay. But what is the value of that if when I received the bill is 100 dollars more than my booking and Sofitel is not answering after my inquiry, two days ago. We were planning to head back, guess it is not going to happen

Dear Carlos P., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Hotel a bit run down

Customer review rating 2.5/5

Michael L. Friends - Confirmed reviews ALL

Dear Ladies and Gentlemen, We had the pleasure of staying at your hotel, Sofitel Montevideo, from Thursday, 16 May to Sunday, 19 May 2024 (guest names: Michael L. and Birgit Seggedi / booking number: NJMSFRFC). Also, I am an Accor Gold Member. First of all, I have to say that the staff was really friendly, however, we did experience several issues during our stay, some of which we found to be unacceptable considering the price category of the hotel. 1. When entering the room, we noticed that the room was a bit smelly. 2. The window for the balcony was mechanically broken and couldn´t be opened. properly 3. The walls were partly dirty. 4. Other than two bottles of water, the minibar was empty (no beer, no wine, nothing!) – this is not acceptable for a 5* hotel. 5. There was no milk provided for coffee. 6. Ordering food (room service) took 45 minutes. But after complaining, it was free (besides, the in-room dining food was expensive). 7. The telephone in our room 1127 was not working properly and when calling the reception nobody picked up the phone. If you want to be a proper 5* hotel, you must be more careful and take better care of your customers. Best regards, Michael L.

Dear Michael L., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Exceptional service, great sommelier and bar tenders!

Customer review rating 5.0/5

D'artagnan Business - Confirmed reviews ALL

The place to be in Montevideo, for the Happy Few.

Dear Jean Marie Rene B., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well very good hotel

Customer review rating 4.5/5

Ping Friends - Confirmed reviews ALL

A very good hotel and restaurant

Dear Ping Ping C., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 264 reviews 8.9/10 Location
  • 489 reviews 5.6/10 Room
  • 613 reviews 7.7/10 Service
  • 17 reviews 5.2/10 WiFi
  • 276 reviews 8.5/10 Amenities
  • 214 reviews 8.3/10 Vibe
  • 200 reviews 7.3/10 Breakfast
  • 167 reviews 7.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.