Grand Mercure Danang 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.8/5 231 görüş

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Grand Mercure Danang - Image 1
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Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Ward, 84511 Danang, Vietnam

Açıklama

Otel ekstraları

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International and Chinese cuisine, seafood & steakhouse Grill

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

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Otelin konumu

Grand Mercure Danang

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Ward
84511 Danang
Vietnam

GPS:16.048371, 108.227005

Telefon
Faks +84 236 3797 797

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.8/5  231 görüş

TripAdvisor Derecesi  4.8/5  3.276 görüş

Our wonderful vacation at Grand Mercure Danang

Tripadvisor puanı 5.0/5

Hòa N TripAdvisor onaylı yorum

I had a great time at this hotel. The room was clean, comfortable, and well-equipped. The staff were very friendly and helpful, always assist with a smile. The location is convenient, close to many attractions and restaurants, downtown. Overall, I would recommend this hotel and i still choose Grand Mercure Danang for my next vacations.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

Inhumane behaviour

Tripadvisor puanı 1.0/5

oruhappyfamily TripAdvisor onaylı yorum

Please note that we are Accor platinum members not that it should make a difference, but just that we have 90 plus nights in Accor hotels and never had such a horrible experience While checking out, when we asked for one glass for water , they outright just rejected it and said no water . Nothing more to be said , this just reflects the whole experience of our stay and the way they treat their guests

Dear Mr. Dilip Sankar, Warm greetings from Grand Mercure Da Nang. On behalf of the whole team at Grand Mercure Da Nang, we would like to express my sincere gratitude to you for staying with us and being our valued Accor Platinum Member. First and foremost, please be so kind as to allow us to express our sincerest apology for the inconvenience and discomfort that we have caused to you due the complimentary water which you had upon check out and your kind feedback to us. We have addressed this to our General Manager and we are all aware of those issues and will take any action needed to reinforce with our team to ensure that these issues will be fixed and not reoccur in the future. Once again, thank you very much for your loyalty to the brand as an Accor Platinum Member, and we all look forward to welcoming you back to Grand Mercure Da Nang in the near future. Should you require any assistance for your next visit to Danang, please do not hesitate to contact us via email do.lekim@accor.com. Warm Regards, Mai Trang Guest Relation Manager

Good

Tripadvisor puanı 5.0/5

Kanhaiyalal Tha... S TripAdvisor onaylı yorum

VERY excellent Dung GRO very helpful very kind, We have wonderful stay in Grand Mercury Danang. We have a beautiful view in there I can see Dragon Bridge from my room and I love it.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Truong Quoc Dung (Mr.) Guest Relation Officer

Honest review of my Christmas stay (Suite Room)

Tripadvisor puanı 4.0/5

FarAway57771553360 TripAdvisor onaylı yorum

I stayed here from Dec 25th to 27th. To be honest, even though I booked a Suite, the service at the beginning was quite disappointing. ​They messed up my room assignment at check-in point (how do you mix up a Suite assignment?>.<), and then there was another frustrating issue with the umbrella. When you stay in a Suite, you expect a certain level of seamless service, but the front desk really dropped the ball. I was honestly ready to leave a bad review right then. ​However, the Executive Lounge team saved this hotel. The staff at the lounge were the only ones who provided the 5-star service I expected. They were so professional and attentive I decided to let go of my anger regarding the check-in and umbrella mistakes. If it is not for the lounge team, my rating would be really much lower. ​The Suite itself was nice—clean wooden floors and a relaxing view of the bridge, even in cloudy and rainy weather. "​One key note for management" My email keeps getting overwritten by a "WeChat alias" in your system, so I never received the survey(GSS). Please fix this bug....it's kinda manipulating GSS.

Dear Mr. Lim Chealhwi, Thank you for taking the time to share your experiences on Google and TripAdvisor regarding your recent stay. We sincerely appreciate your loyalty as an Accor Platinum member and your willingness to provide such detailed feedback. Please rest assured that your previous email, alongside these two reviews, will be carefully reviewed by our management team. We are taking your comments regarding the room assignment and maintenance issues seriously to ensure these lapses are addressed. We are delighted that the Executive Lounge team provided the high standard of service you expected, and we will be sure to share your kind words with them as a highlight of your stay. Regarding the Guest Satisfaction Survey (GSS) issue, we have noted your feedback and will inform Accor of this technical bug to ensure our communication systems are improved for our loyalty members. Thank you again for your constructive feedback and for choosing Grand Mercure Danang. Sincerely, Mai Trang (Mrs.) Guest Relation Manager

GOOD

Tripadvisor puanı 5.0/5

kelvvinnnz TripAdvisor onaylı yorum

The location is convenient. They are also provide free shuttle bus to go to some attractions and some paid trip but it's okay. I already booked a tour to Hoi An which took nearly 1,500,000 VND including the return one and it was fantastic. The car does not smell and the taxi driver very friendly and cute. Thanks a lot Grand Mercure Danang.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 213 görüş 8.9/10 Konum
  • 362 görüş 8.9/10 Oda
  • 466 görüş 9.3/10 Hizmet
  • 8 görüş 6.8/10 Wifi
  • 152 görüş 9.1/10 Yemek
  • 150 görüş 9.8/10 Kahvaltı
  • 123 görüş 9.1/10 Hijyen
  • 109 görüş 8.7/10 Otel Donanımları

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Danang şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.