ibis Lagos Ikeja 3 étoiles

Dear Mr Erik, Thank you for taking the time to share your detailed feedback following your first stay at ibis Lagos Ikeja. We sincerely apologize for the multiple service lapses you experienced. Not having towels available upon arrival, despite repeated follow-ups is unacceptable and certainly not the standard we aim to uphold. We deeply regret the inconvenience and frustration this caused especially having to wait at the front desk to resolve the matter. We are equally sorry for your experience at the restaurant particularly the limited menu availability, the manner in which alternatives were communicated and the coffee machine being out of order. We understand how disappointing this must have been and we regret that our response did not reflect the attentiveness and care our guests deserve. Your comments regarding staff responsiveness and service attitude have been taken very seriously for immediate review and corrective action. Thank you for bringing these concerns to our attention. While we regret that your first experience with us was a disappointing one we hope you will consider giving us another opportunity in the future to provide you with a more improved experience. Kind regards, Ibis Lagos Ikeja Managememt

Dear Esteemed Guest, Thanks for your honest feedback. We look forward to hosting you and your families again the next time you are in Lagos. We are always honored to have you as our guest. Thank You.

Dear Ana, Thank you for taking the time to share your feedback and experience during your stay with us. Please accept our sincere apology for your experience during your stay at our property. . Your feedback with regards to the rooms, bedding, breakfast and room service are noted and will be worked on by all the department involved and we are open to serving and giving you better service and experience on your next visit with us. Sincerely, BEN.

Dear Guest, Thank you for taking the time to share your feedback and experience here. We hope to welcome you back to our hotel very soon. Please be informed that all your feed backs are noted. Sincerely, BEN.

Dear kouassim, Nous vous remercions pour votre commentaire. Concernant les coupures electrique nous avons deux generateurs en stand by. pour des raisons de securite nous devons authoriser 20 secondes minimum avant de reconnecter la lumiere. Le pays est en progression et nous esperons que chaque mois la situation electricte du Nigerai sera meilleur. Notre piscine est en renovation nous allons avant mi Octobre vous offrir des fontaines ainsi que une ambiance tres sympa autour de la piscine. J'espere vous recevoir bientot et personnellement pour vous la presenter et boire un cockait autour du basin. Sincerely, The Management Team Jean J