Pullman Shanghai South 5 stars

Customer review rating (ALL Rating) 4.2/5 249 reviews

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1 Pubei Road, Xuhui District, 200235 SHANGHAI, China

Description

Hotel extras

  • Free WIFI Connectivity

  • Close to Metro Line 1 & 3 and Shanghai South Railway Station

  • Individual Pocketed Coil Simmons Mattress

  • Chinese and International Dining

  • Dynamic Fitness Centre and Swimming Facilities

Our accommodation(s)

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Hotel location

Pullman Shanghai South

1 Pubei Road, Xuhui District
200235 SHANGHAI
China

GPS:31.159108, 121.429628

Telephone
Fax +86 21 2426 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  249 reviews

TripAdvisor Rating  5.0/5  1,225 reviews

My second stay in this well located hotel with up to date rooms, service could be greatly improved

Customer review rating 3.5/5

C L. Families - Confirmed reviews ALL

Stayed 6 days in the hotel. Good up to date rooms. Good job cleaning the room. Cleaner was efficient in cleaning the room and very polite each morning. The biggest annoyance is overall service. The service standard is subpar by global pullman standards especially in check in and out. The breakfast and club/lounge personnel providing service for breakfast or platinum/diamond member evening cocktail are best described as emotionless robots who seem unhappy with work. Maybe it's a hotel management issue. They were not rude but i expected more from the brand. I can understand the cultural difference but the standard is far too low to the point of disgraceful.

Dear Cody Zhuo Yuan L., Thank you for taking the time to tell us about your experience at the Pullman Shanghai South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Convenience

Customer review rating 4.5/5

Pierre Business - Confirmed reviews ALL

The great service at the convenient location.

Dear Ping Pierre Z., We very much appreciate your comments regarding your stay at the Pullman Shanghai South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No customer service in this hotel

Customer review rating 1.5/5

Calvin C. Friends - Confirmed reviews ALL

During check-in, the recepion staff was cold and not friendly. She acted like a robot to process the check-in procedures, without mentioning any member's benefit nor breakfast place and time. As the club is closed, I was directed to the lobby bar to enjoy the afternoon tea. However, I sat for five minutes at the table and the three waiters at the bar just talked among themselves without coming to serve. I needed to go to the bar direct and asked what I can have. During check-out, there were two receptionists standing at the reception. However, one of them was busy in talking over the phone while another was just looking at the computer. I was standing like five minutes in front of them but was not served. With such kind of customer service, it is pity to hold a Pullman brand in this bad hotel. Training to the staff should be given sooner but not later. By the way, the offerings in breakfast were also in bad quality.

Dear Yu Ting Calvin C., Thank you for taking the time to tell us about your experience at the Pullman Shanghai South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect choice: 5 mins walk to huge mall and subway station, hotel staff services is excellent, room is clean and spacious.

Customer review rating 4.5/5

Melo M. Friends - Confirmed reviews ALL

I made the right decision to choose Pullman Shanghai South for this trip. I did a lot of research online and on Google. The ultimate experience is beyond my expectations. The location is perfect, the hotel is elegant (5 stars), the room is clean and spacious (I am OCD and attend to details on cleanliness, and this one, I have nothing to complain about), and the hotel staff is nice and helpful. Thank you for giving me such a great stay.

Dear Fung Kuen Brenda K., We very much appreciate your comments regarding your stay at the Pullman Shanghai South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and fair acommodation

Customer review rating 4.0/5

Wagner T. Business - Confirmed reviews ALL

Experience was good and appropriate

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Other web-users rate our hotel

  • 1,114 reviews 9.4/10 Location
  • 1,927 reviews 8.4/10 Room
  • 3,210 reviews 8.9/10 Service
  • 31 reviews 7/10 WiFi
  • 850 reviews 8.4/10 Cleanliness
  • 677 reviews 8.5/10 Breakfast

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