Pullman Shanghai Xuhui 5 stars

Customer review rating (ALL Rating) 4.4/5 529 reviews

Best price
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Pullman Shanghai Xuhui - Image 1
Pullman Shanghai Xuhui - Image 2
Pullman Shanghai Xuhui - Image 3
Pullman Shanghai Xuhui - Image 4
1 Pubei Road, Xuhui District, 200235 SHANGHAI, China

Description

Hotel extras

  • Located in South Xuhui commercial hub, near Metro Lines for easy access across Shanghai

  • 1,300sqm pillar-less Grand Ballroom features a 2.5m x 6.6m vehicle lift

  • Over 1,000 sqm of lush gardens, perfect for open-air weddings and events

  • On-site parking with 700 spaces, offering guests and event attendees convenience

  • On-site dining with Japanese cuisine, international buffets and artisan pastries

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 38 m² / 409 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

DELUXE SUITE, Lounge Access, 1 King Size Bed, High Floor

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

EXECUTIVE SUITE, Lounge Access, 1 King Size Bed, High Floor

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Pullman Shanghai Xuhui

1 Pubei Road, Xuhui District
200235 SHANGHAI
China

GPS:31.159108, 121.429628

Telephone
Fax +86 21 2426 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 333 rooms
  • One room for people with reduced mobility
  • 333 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Porter

  • Porter

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

11 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Green area

Well-being

Swimming Pool

  • Covered
  • On site

Pullman FIT

  • On site
  • On site
  • Indoor parking
  • Public
  • 700 parking spaces
  • Max Limited Height: 1.95 m / 6.398 ft

  • Parking pricing: 0.90 € 7 CNY Per hour

Services & equipment

  • Electric car recharging units 3,7 kVA

Security

  • Parking with security service

Accessibility

  • Elevators

Paying Parking

Additional charge

Parking information

  • On site

  • Parking pricing: 0.90 € 7 CNY Per hour

NISHIKI JAPANESE CUISINE

Photo out of - NISHIKI JAPANESE CUISINE

NISHIKI Japanese Cuisine unveils a new look and brings you a new dynamic Japanese dining journey from March 2018, offers a selection of Kaiseki set menu, interactive Teppanyaki and workday lunch set meals and more innovative Japanese cuisine.

Cooking style
Japanese
Capacity
85
200235 Shanghai, China
Telephone +86 24268888

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

NISHIKI Japanese Cuisine unveils a new look and brings you a new dynamic Japanese dining journey from March 2018, offers a selection of Kaiseki set menu, interactive Teppanyaki and workday lunch set meals and more innovative Japanese cuisine.

The restaurant has a modern atmosphere with 9 private rooms. It serves our own distinctive style of Cantonese cuisine with an exciting blend of local & traditional dishes.

LOBBY LOUNGE

Photo out of - LOBBY LOUNGE

The Lobby Lounge is the perfect meeting place to discuss business or relax, while enjoying a beverage, a la carte light breakfast, high tea and fine snacks.

Bar Type
BAR
Capacity
84
Telephone +86 21 2426 8888

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)

The Lobby Lounge is the perfect meeting place to discuss business or relax, while enjoying a beverage, a la carte light breakfast, high tea and fine snacks.

The hotel has a 25-metre indoor heated swimming pool, a fully equipped fitness centre and yoga sessions which will rejuvenate your mind, body and soul.

Relax your body and rejuvenate your senses in our 5-star Spa.

The service of our friendly team and their attention to detail ensures a stress free wedding celebration that is both enjoyable and memorable for you and your guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  529 reviews

Customer review rating 0.5/5

Chu P. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Aimee C. D. A. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Visit L. Business - Confirmed reviews ALL

Dear Visit L., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.0/5

Bing D. Families - Confirmed reviews ALL

Customer review rating 0.5/5

Ashish V. Families - Confirmed reviews ALL

Dear Ashish V., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.5/5

Aimee C. D. A. Families - Confirmed reviews ALL

The rooms were nice clean and spacious. The staff was helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Visit L. Business - Confirmed reviews ALL

Room is a bit dated. Room size is ok although I did not know whether i got any upgrade (i am platinum member) or not. Did not ask much because staff barely speak English. Probably will not choose this hotel anymore.

Dear Visit L., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.0/5

Bing D. Families - Confirmed reviews ALL

The room is spacious and bright. Eric and Leo at the front desk were extremely thoughtful and welcoming during check-in. However, other front desk staff lacked enthusiasm and consideration for guests; they seemed reluctant whenever requests were made, giving the impression they were unhappy with their jobs. I had purchased Executive Lounge access and asked Daisy at the front desk to activate elevator access to the 26th floor, yet my key card failed to reach that floor after activation. I returned to the front desk to fix the issue, and another female staff member claimed part of the card had demagnetized — even though it still unlocked my guestroom door. I find this explanation baffling, as a key card cannot become partially demagnetized. Needing to ship some loose belongings, I asked both the front desk and concierge for two used cardboard boxes, only to receive an outright refusal from both sides, without any attempt to check with other departments for availability. The attendants working in the Executive Lounge provided good service, but the food quality was subpar. Even basic drinks like soda water were unavailable, let alone Perrier or Evian. As a Gold Member with seven years of membership history, I am quite disappointed with this experience. The Executive Lounge only opens during afternoon tea and Happy Hour. Guests cannot get coffee or plain water there outside these hours, which falls far short of the standard expected for an Executive Lounge at a hotel of this caliber.

Customer review rating 0.5/5

Ashish V. Families - Confirmed reviews ALL

They broke my dental flosser and as complete lack of ownership, placed it as is as nothing happened.

Dear Ashish V., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Jean-pierre V. Business - Confirmed reviews ALL

confortable

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Zhijia S. Families - Confirmed reviews ALL

As a loyal repeat guest, Pullman Xuhui is the best accomodation choice for us, especially for the Front office staff Rex and Gustav, thank you for for hospitality!

敬爱的顾客， 感谢您对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，并十分期待您的再次光临。 祝好，

Customer review rating 0.5/5

Lok Y. A. N. Families - Confirmed reviews ALL

Bathrooms required some maintenance during our visit, water pressure was quite slow, taps could not be adjusted properly, and we were unable to get water to flow into the bathtub. I have referenced a video to show the issue with the tap setup, which also seems to be causing some staining on the wall. Additionally, the shower head could not be securely hung or kept upright on its stand. I actually reported the loose shower stand on our very first day, but unfortunately, no one came to check or fix it during our stay. We also ran into some trouble with amenities and housekeeping. On the first day, all of the shampoo, and hair conditioner ran out. We requested a refill from housekeeping for the second day, but unfortunately, they were never replenished. Furthermore, when we initially checked in, we noticed that the bedding was a bit untidy. The doonas were not tucked into the mattresses, which made the rooms look quite unmade upon arrival. We also noticed that the in-room phones were not working, which made it difficult for us to contact the front desk for assistance with these issues. Furthermore, we felt the guest experience could be improved with a bit more warmth from the team. staff we interacted with seemed a bit rushed and lacked the friendly, passionate welcome and smiles we usually look forward to when staying at a hotel. Lastly, I wanted to share some constructive feedback regarding your accessible room, as we found it isn't fully wheelchair friendly. shower stand is currently positioned too high to reach comfortably, and it would be incredibly helpful to install an additional handle and shower chair in the shower area to improve safety and accessibility for future guests. We chose your hotel hoping for a comfortable experience, so we were disappointed to encounter these setbacks across all of our booked rooms.

Dear Lok Y. A. N., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.0/5

S. S. Y. Business - Confirmed reviews ALL

1- no one welcome upon arrival, help with luggage 2- before arrival I wrote hotel that I have split bookings, merge it. Upon checkin, FO team not aware it.

Dear S. Sha Y., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 2.0/5

Pierre Y. F. Solo - Confirmed reviews ALL

room was really dirty upon arrival, i asked to clean again. there is a strong smoking smell everywhere in the hotel.

Dear Pierre y. f., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Jimmy A. Business - Confirmed reviews ALL

The staff are caring and attentive.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Philippe K. Couples - Confirmed reviews ALL

Nice hôtel far from the center but with subway connection. Nice amenities and rooms. Staff not very friendly

Dear philippe K., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.0/5

Hans G. S. Business - Confirmed reviews ALL

Reception staff seemed confused , I queued many times as my room key didn’t work almost everyday - lock changes and whatever… this is the most annoying part once you do your way up to the room and find the key doesn’t work. ; then queue same line as the guests check in while hotel staff seems not working and observing …. Room also smelly in general ; this was a top hotel years back (haven’t been here for 3 years now …)

Customer review rating 4.5/5

Lorne C. Business - Confirmed reviews ALL

This was a nice and convenient hotel to stay at. I have stayed here before. It is very convenient. Staff are very friendly. Rooms are cleaned daily and the food is good. Shopping centre next door.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Priscilla F. Friends - Confirmed reviews ALL

Comfy bed and room setup allows for good rest. Daily room clean up is quite efficient, usually done within the morning. The air in the room seems to be quite dusty upon arrival so we were feeling some discomfort in our airways on the first 2 days. The friend developed an allergy while using the gym, non stop sneezing and swollen eyes upon entering the gym space and using the treadmill. She took allergy pill and then went outdoor for some fresh air exchange and the symptoms slowly subsided the same day. The room cleaning service is a bit inconsistent, theres always adequate bottled water in the room and towels were changed out daily. Toothpaste was given from 2nd day onwards. The tissue ran out and there was no refill (we had a big pack of tissue thus did not bother to go through the hassle of calling to have tissue delivered. There was some safety features to the door that it can be opened either upwards or downwards by random order. Would appreciate this can be explained to guest upon check-in. We had some issues opening the door only to find this out later in our stay.

Dear Priscilla F., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.5/5

Kuan H. O. Families - Confirmed reviews ALL

It was a good experience. Minor issue was the key cards were abit faulty. Either can’t access lounge or room

Dear Kuan H. O., We very much appreciate your comments regarding your stay at the Pullman Shanghai Xuhui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Miguel M. Couples - Confirmed reviews ALL

I have not gotten my security deposit yet. It has been 3 days since i checked out

Dear Guest, Thank you for the great review of our hotel! For the refund period issue, you can contact your bank card issuer and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

Tyrone V. T. Business - Confirmed reviews ALL

Not the greatest. Have stayed in other Pullmans in Shanghai and this was by far the worst. 1. Credit card at check in could not pay everything so had to pay every three days 2. wifi was weak and had to hotspot to get good access 3. shoe polish system does not work. shoes in the right place but the work was not done

Dear Tyrone V. T., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Krit Y. Families - Confirmed reviews ALL

Room was good and spacious. Variety of choices for breakfast. However, there seems to be only 1 English speaking staffs per shift so we had to wait to get in touch with an English speaking staff.

Dear Krit Y., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.5/5

Jonathan A. H. Business - Confirmed reviews ALL

Good stay at the Pullman for a Business Trip

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 1,404 reviews 9.7/10 Location
  • 1,785 reviews 8.6/10 Room
  • 3,029 reviews 9.1/10 Service
  • 30 reviews 8.6/10 WiFi
  • 851 reviews 8.4/10 Vibe
  • 827 reviews 8.5/10 Cleanliness
  • 672 reviews 9/10 Breakfast

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