Pullman Shanghai Xuhui 5 stars

Customer review rating (ALL Rating) 4.4/5 553 reviews

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Description

Hotel extras

  • Free WIFI Connectivity

  • Close to Metro Line 1 & 3 and Shanghai South Railway Station

  • Individual Pocketed Coil Simmons Mattress

  • Chinese and International Dining

  • Dynamic Fitness Centre and Swimming Facilities

Our accommodation(s)

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Hotel location

Pullman Shanghai Xuhui

1 Pubei Road, Xuhui District
200235 SHANGHAI
China

GPS:31.159108, 121.429628

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  553 reviews

Customer review rating 3.5/5

Priscilla F. Friends - Confirmed reviews ALL

Comfy bed and room setup allows for good rest. Daily room clean up is quite efficient, usually done within the morning. The air in the room seems to be quite dusty upon arrival so we were feeling some discomfort in our airways on the first 2 days. The friend developed an allergy while using the gym, non stop sneezing and swollen eyes upon entering the gym space and using the treadmill. She took allergy pill and then went outdoor for some fresh air exchange and the symptoms slowly subsided the same day. The room cleaning service is a bit inconsistent, theres always adequate bottled water in the room and towels were changed out daily. Toothpaste was given from 2nd day onwards. The tissue ran out and there was no refill (we had a big pack of tissue thus did not bother to go through the hassle of calling to have tissue delivered. There was some safety features to the door that it can be opened either upwards or downwards by random order. Would appreciate this can be explained to guest upon check-in. We had some issues opening the door only to find this out later in our stay.

Dear Priscilla F., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.5/5

Kuan H. O. Families - Confirmed reviews ALL

It was a good experience. Minor issue was the key cards were abit faulty. Either can’t access lounge or room

Dear Kuan H. O., We very much appreciate your comments regarding your stay at the Pullman Shanghai Xuhui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Miguel M. Couples - Confirmed reviews ALL

I have not gotten my security deposit yet. It has been 3 days since i checked out

Dear Guest, Thank you for the great review of our hotel! For the refund period issue, you can contact your bank card issuer and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

Tyrone V. T. Business - Confirmed reviews ALL

Not the greatest. Have stayed in other Pullmans in Shanghai and this was by far the worst. 1. Credit card at check in could not pay everything so had to pay every three days 2. wifi was weak and had to hotspot to get good access 3. shoe polish system does not work. shoes in the right place but the work was not done

Dear Tyrone V. T., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Krit Y. Families - Confirmed reviews ALL

Room was good and spacious. Variety of choices for breakfast. However, there seems to be only 1 English speaking staffs per shift so we had to wait to get in touch with an English speaking staff.

Dear Krit Y., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 1,329 reviews 9.6/10 Location
  • 1,730 reviews 8.4/10 Room
  • 3,184 reviews 9.1/10 Service
  • 25 reviews 3.9/10 WiFi
  • 756 reviews 8.4/10 Cleanliness
  • 732 reviews 9.1/10 Breakfast
  • 45 reviews 5.9/10 Wellness Area
  • 33 reviews 4.4/10 Bar

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