Pullman Shanghai Xuhui 5 stars

Customer review rating (ALL Rating) 4.3/5 497 reviews

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Description

Hotel extras

  • Free WIFI Connectivity

  • Close to Metro Line 1 & 3 and Shanghai South Railway Station

  • Individual Pocketed Coil Simmons Mattress

  • Chinese and International Dining

  • Dynamic Fitness Centre and Swimming Facilities

Our accommodation(s)

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Hotel location

Pullman Shanghai Xuhui

1 Pubei Road, Xuhui District
200235 SHANGHAI
China

GPS:31.159108, 121.429628

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  497 reviews

TripAdvisor Rating  4.8/5  1,225 reviews

Customer review rating 5.0/5

King L. Business - Confirmed reviews ALL

amazing upgrade from the hotel

Dear King L., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated the service and upgrade. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Pullman Shanghai Xuhui

Customer review rating 4.0/5

Richard R. Solo - Confirmed reviews ALL

I'm thankful for the free room upgrade but it feels different that I was assigned on a room with few windows with not the usual view of the city and not on the top floor. I was excited to use the usual facilities like the sauna but I got sad when it was not working. I always give a rating of 10 during my stay but this time, it's just an 8 for me.

Dear Richard R., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated the room upgrade; however, we regret that the room did not meet your expectations regarding the view and floor location. We also apologize for the inconvenience caused by the sauna being unavailable during your visit, as we understand how important such amenities are to our guests. Your comments are invaluable to us, and we will take them into consideration as we strive to enhance our services. Thank you again for your insights, and we hope to welcome you back soon. Best regards, Pullman Shanghai Xuhui

Customer review rating 5.0/5

Wah W. Business - Confirmed reviews ALL

The hotel management/ service team at Pullman had been very professional. They handled all my requests regarding myself/ my daughter with high efficiency and extreme care. To name a few of them: Oliva and Serena at Front desk, Ken, Kenny (at Concierge). The cleaning team is also super! The lady who cleaned my room is extremely attentive in cleaning especially when she knows that my daughter is staying with me in this trip.

Dear Wah W., Thank you for your generous feedback regarding your recent stay at Pullman Shanghai Xuhui. We are delighted to hear that our management and service team, particularly Oliva, Serena, Ken, and Kenny, provided you and your daughter with exceptional care and efficiency. It is also heartening to know that our cleaning staff made a positive impression during your visit. Your kind words will be shared with the team as they strive to deliver excellent service. We appreciate your support and hope to welcome you back for another memorable experience. Best regards, Pullman Shanghai Xuhui

Customer review rating 4.0/5

Yohansyah S. Families - Confirmed reviews ALL

Massive riom with view and interior dining was good. Great breakfast

Dear Yohansyah S., Thank you for your kind words regarding your spacious room, views, and dining experience. We are delighted to hear that you enjoyed our breakfast offerings as well. Your feedback is greatly appreciated. Best regards, Pullman Shanghai Xuhui

Customer review rating 1.5/5

Larry W. W. L. Business - Confirmed reviews ALL

The shower water mixture don't work. One moment cold, warm scalding. need to adjust constantly when in the shower. Same issue with my colleagues room. The concierge is not well run. no tracking system for packages received for delivery. Anybody can walk to the area and pick up packages not belonging to them. Don't happen with other hotels in china. First time I seen it thi bad.

Dear Larry W. W. L., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 1,227 reviews 9.5/10 Location
  • 1,784 reviews 8.3/10 Room
  • 3,141 reviews 9/10 Service
  • 29 reviews 5.9/10 WiFi
  • 807 reviews 8.4/10 Cleanliness
  • 672 reviews 8.9/10 Breakfast
  • 32 reviews 4.9/10 Bar

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