Pullman Shanghai South 5 stars

Customer review rating (ALL Rating) 4.2/5 210 reviews

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Description

Hotel extras

  • Free WIFI Connectivity

  • Close to Metro Line 1 & 3 and Shanghai South Railway Station

  • Individual Pocketed Coil Simmons Mattress

  • Chinese and International Dining

  • Dynamic Fitness Centre and Swimming Facilities

Our accommodation(s)

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Hotel location

Pullman Shanghai South

1 Pubei Road, Xuhui District
200235 SHANGHAI
China

GPS:31.159108, 121.429628

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  210 reviews

TripAdvisor Rating  5.0/5  1,223 reviews

No customer service in this hotel

Customer review rating 1.5/5

Calvin C. Friends - Confirmed reviews ALL

During check-in, the recepion staff was cold and not friendly. She acted like a robot to process the check-in procedures, without mentioning any member's benefit nor breakfast place and time. As the club is closed, I was directed to the lobby bar to enjoy the afternoon tea. However, I sat for five minutes at the table and the three waiters at the bar just talked among themselves without coming to serve. I needed to go to the bar direct and asked what I can have. During check-out, there were two receptionists standing at the reception. However, one of them was busy in talking over the phone while another was just looking at the computer. I was standing like five minutes in front of them but was not served. With such kind of customer service, it is pity to hold a Pullman brand in this bad hotel. Training to the staff should be given sooner but not later. By the way, the offerings in breakfast were also in bad quality.

Dear Yu Ting Calvin C., Thank you for taking the time to tell us about your experience at the Pullman Shanghai South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect choice: 5 mins walk to huge mall and subway station, hotel staff services is excellent, room is clean and spacious.

Customer review rating 4.5/5

Melo M. Friends - Confirmed reviews ALL

I made the right decision to choose Pullman Shanghai South for this trip. I did a lot of research online and on Google. The ultimate experience is beyond my expectations. The location is perfect, the hotel is elegant (5 stars), the room is clean and spacious (I am OCD and attend to details on cleanliness, and this one, I have nothing to complain about), and the hotel staff is nice and helpful. Thank you for giving me such a great stay.

Dear Fung Kuen Brenda K., We very much appreciate your comments regarding your stay at the Pullman Shanghai South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and fair acommodation

Customer review rating 4.0/5

Wagner T. Business - Confirmed reviews ALL

Experience was good and appropriate

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Close to office and shopping mall

Dear Hong Poh Y., We very much appreciate your comments regarding your stay at the Pullman Shanghai South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Pleasant Stay

Customer review rating 5.0/5

Richard L. Solo - Confirmed reviews ALL

I had a very pleasant stay at Pullman Shanghai South. The GM and his staff took care of me and I appreciate their excellent service, truly high standard. I felt like it was my second home here in Shanghai.

Dear Richard R., We very much appreciate your comments regarding your stay at the Pullman Shanghai South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,072 reviews 9.4/10 Location
  • 1,851 reviews 8.4/10 Room
  • 3,036 reviews 8.9/10 Service
  • 34 reviews 7.1/10 WiFi
  • 825 reviews 8.4/10 Cleanliness
  • 662 reviews 8.6/10 Breakfast
  • 27 reviews 4.8/10 Bar

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