Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 856 reviews

Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Carter & Fitch

Non contractual photo

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  856 reviews

TripAdvisor Rating  4.0/5  1,375 reviews

Very satisfied with the level of staffing attention to customers

Customer review rating 5.0/5

Andrew O. Business - Confirmed reviews ALL

Stay at this hotel on and off now since last November, extremely satisfied with the location, the staff restaurant jim and particularly the girl on reception Bethany who incredibly has now left your business. She will be a massive loss to your company very good receptionist.

Disappointed

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Room had a very bad smell, carpet was wet next to bedside and outside of bathroom (room 127)

Dear guest, Hi there and thank you for sharing your experience with us. We are very sorry to hear that your stay was not up to our usual high standards. I will pass on your concerns to our housekeeping department and maintenance team to have the issue resolved. I apologise that we fell short on this occasion, but we would love to be able to win back your trust. If you could please contact our hotel directly to discuss the matter further. Kind regards, Bethany Sheriff Hotel Receptionist.

Good Experience

Customer review rating 4.5/5

Mrs W. Couples - Confirmed reviews ALL

On arrival we received an upgrade due to a noisy experience during a previous stay (wedding guests that had no care about their level of noise during the early hours) which was greatly appreciated and the room was lovely. The only issue was there was body lotion in the shower instead of shower soap! That said, we have to return for a family funeral shortly and have specifically booked this room to ensure a comfortable stay.

Dear Mrs W Thank you for sharing your experience with us. Your feedback is very much appreciated, and I will be sure to pass on your comments to our team. I am pleased to hear that we managed to upgrade you. When functions take place, there does tend to be high noise levels, so I apologise that you had to endure this. However, I am delighted to hear that your visit this time round was a more positive experience. I will pass on your comments regarding the body lotion to our house keeping department. We look forward to welcoming you back to our hotel. Wishing you a wonderful stay in advance, Kind regards Bethany Sheriff Hotel Receptionist.

Reasonable Standard

Customer review rating 3.5/5

K J. E. Friends - Confirmed reviews ALL

Room was a great size with sitting area, separate bedroom and huge bathroom. It was very cold on arrival but once we plugged in the heater it did warm up. One one robe and slippers provided and it was a struggle and three phone calls to secure a second as it appears no housekeeping available on site and confusion between receptionist and spa staff regarding whose w as responsible for providing one. However this was resolved quite quickly and the receptionist kindly brought us one.

Dear Julia, Thank you so much for taking the time to leave us a review, it is very much appreciated. I will be sure to pass on your feedback to our housekeeping department to ensure that this doesn't happen again. I am pleased that our receptionist managed to get you a robe and slippers in the end. We do hope to welcome you back to our hotel soon! Kind regards, Bethany Sheriff Hotel Receptionist

A Return Business Stay with a Warm Welcome and Great Experience

Customer review rating 4.5/5

Tom F. Business - Confirmed reviews ALL

I was a regular at the hotel from late 2021 - beginning 2023 to visit one of our businesses in the area. I don't have the same requirement with the business and enjoyed a leisure stay with the family in Jul-23 and loved having the time to use the leisure facilities... This was back to being a business trip and despite no longer being the regular I was the welcome, service and experience were excellent. All requests made at time of booking were taken care of and confirmed on arrival. I love the 400 rooms on the second floor - spacious, well appointed and a real home from home feel. Used Carter and Fitch in the afternoon for a business meeting - friendly and attentive service throughout. Enjoyed an excellent meal after the business meetings, when we couldn't resist the smell of delicious food any longer! Atmosphere in the evening was lively, but still fine for us to continue our business discussions over a few drinks until late. Breakfast was up to the usual good standard and no problem with a 1300 checkout to allow me to work from my comfy room prior to setting off on a 4 hour drive home. Looking forward to my next visit (for business or leisure). Thanks... Tom

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Other web-users rate our hotel

  • 206 reviews 8.8/10 Location
  • 1,110 reviews 6.6/10 Room
  • 825 reviews 7.9/10 Service
  • 6 reviews 7.1/10 WiFi
  • 412 reviews 6.3/10 Cleanliness
  • 333 reviews 6.4/10 Breakfast
  • 205 reviews 5.9/10 Wellness Area
  • 200 reviews 5.3/10 Value

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