Grand Mercure Basildene Manor Accor Vacation Club Apartments 4 stars

Very nice room, great surroundings, staff available for anything.

We had three nights with you. Despite the challenges associated with Covid19 we felt welcome, the breakfasts were amazing and your hospitality fantastic. I loved being able to walk into town. Will stay again.

Was disappointed that hot drinks and cake was a no go and breakfast was very clunky hopefully you will return to pre covid19 conditions ASAP.

Another pleasant stay. Missed the pen breakfast area due to restrictions.

We always enjoy our stays at Basildene Manor , Covid brought necessary changes around breakfast etc and sometimes we needed to wait almost 30min before our table was ready . We totally understand difficulties but suggest more than one waitress so that coffee can be offered to those waiting. It did however give us an opportunity to chat with other patrons .

Spending a few winter days at Basildene Manor is always a pleasure, welcoming staff and a great ambiance, spare hour or two spent by the fire in the lounge or sitting overlooking the garden from the breakfast room is very relaxing.

Very nice break, great service, well equipped room and facilities

Covid-19 has changed things but some are the same. Pity breakfast had changed but still the conservatory feels good. But coffee machine is gone hope it's back soon. Rooms still great and staff are wonderfull as usual.

Good Morning We have stayed at the Basildene a number of times, its one of our favourite places. The rooms were,lovely, staff friendly but because of the covid-19 restrictions, there was no biscuits and coffee in the dinning room on our arrival which was the usual welcome. No breakfast Buffet to add that special feel to our stay in the morning. (Still had a nice breakfast serve up to us but didn't have that relaxed feel and lovely display It was those two things that added that special something. A staff member said it always may be like that( not sure if it was just her thoughts) but I was disappointed if it was the case.

The stay is always amazing but missing the old extras, Coffee machine Breakfast as it used to be

Beautiful building, location, gardens with a high level of luxury tended by professional and friendly staff. This is why we keep coming back, for the wife and I, there is only one place to stay in Margaret River.

Very helpful staff, lovely room though quite small, well prepared for the Covid distancing rules, good breakfast & a surprise touch with the gift of scones on leaving!

To whom it may concern I would like to say the customer service. My wife and I received by Ben and the whole team was amazing. I pick Ben out because we welcomed us with professionalism and true passion for his job. His knowledge was great and he was extremely accomodating to any needs we had. We spoke to different team members through out our stay. And your could tell they were all proud of the jobs. And worked great in a team environment. Our room was lovely and the breakfast was simply outstanding. So it’s a credit to yourself and your Amazing team. Ourselves and family members will all be returning soon. Regards Gerard R.

After a very disappointing mix up and error in recording our booking, Danielle and her team handled the difficult situation very well and managed to make our stay really enjoyable and memorable in a good way. We can highly recommend the hotel and staff and can put the mix up in not having recorded our booking down to the current COVID situation. We are sure its not a normal occurrence and once again it was handled as best it could and we were made to feel valued and special.

briefly..... Perfect