Grand Mercure Basildene Manor Accor Vacation Club Apartments 4 stars

Customer review rating 4.9/5 1,983 reviews

Grand Mercure Basildene Manor Accor Vacation Club Apartments
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Room 1

Number of guests
Children's age

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How it works?
ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Complimentary Afternoon Tea

  • BBQ facilities

  • Devonshire Tea

  • Free WiFi

  • Central location to the region

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Laundromat
Leisure and activities
  • Swimming pool
  • Golf
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
Business services
  • Copy/print service available

Hotel location

Grand Mercure Basildene Manor Accor Vacation Club Apartments

187 Wallcliffe Road
6285
margaret river
australia

Tel: +61897573140

Fax: (+61)8/97573383

Check-in from 15h00

Check out up to 11h00

  • By plane

    PERTH At 272km / 169.03 miles

GPS :-33.956285, 115.053472

Our accommodations

Manor Room 1 Queen Bed

  • Max. number of persons: 2
  • Wireless internet in your room
Room

Our restaurants and bars

THE CONSERVATORY

Type of cuisine: International

Each day a delicious hot and cold buffet breakfast is served between 8am to 10am in the manor conservatory. Accor Vacation Club members receive a discount. Lunch and dinner can be enjoyed at any of the many restaurants in the area.

Our guest reviews for
Grand Mercure Basildene Manor Accor Vacation Club Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.9/5

1,983 reviews

tripadvisor

TripAdvisor Rating 5.0/5

946 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing as usual

Customer review rating 4.9/5

Julie C. Families - 30/06/2020 Confirmed reviews ALL

My favourite place in WA...totally different experience this time with COVID restrictions but Basildene staff handled it very well with people allocated times to attend breakfast...missed the amazing fruit compotes but still beautiful. Also missed sitting in conservatory for afternoon tea or drinks with fellow vacation club members but Basildene still gave their amazing scones on departure...such a wonderful gesture and tradition that is part of the Basildene experience. The rooms and staff amazing. Daniella does a fantastic job ensuring its amazing atmophere.

Dear Julie, Thank you for writing such a wonderful review. We are delighted to read how much you enjoyed your time here. I will pass on your kind comments to our team. We always look forward to your return! Warm Regards, Maike Lawrence-Brown Basildene Manor

Beautiful premises, beautiful grounds

Customer review rating 4.9/5

Anonymous Couples - 30/06/2020 Confirmed reviews ALL

3 night stay over a sunny weekend. Welcoming staff who provided information on limitations imposed by COVID-19 related restrictions. Large, well appointed room with large balcony overlooking magnificent gardens.

Dear Clive, Thank you for taking the time to write such a wonderful review. We are delighted to know that you enjoyed your time at the Manor. We look forward to welcoming you back again soon! Warm Regards, Maike Lawrence-Brown Basildene Manor

A warm and friendly welcome.

Customer review rating 4.9/5

Anonymous Couples - 29/06/2020 Confirmed reviews ALL

We were warmly welcomed to the hotel and provided with a lovely comfortable room. The breakfast which was provided as part of our reservation was delightful. We loved the beautiful garden setting and the fact that we could view kangaroos from the breakfast room.

Dear Phyllis, Thank you for taking the time to write a lovely review. We are delighted that you enjoyed your time with us. We hope to welcome you back to the Manor again soon! Warm Regards, Maike Lawrence-Brown Basildene Manor

Always a Wonderful Destination.

Customer review rating 4.9/5

Ken M. Couples - 27/06/2020 Confirmed reviews ALL

As we have stayed on multiple occasions this time we mainly just spent our time enjoying the superb room , beautiful gardens & tennis court. The staff as usual made sure everything was perfect for us & the breakfasts an event not to be missed. Basildene Manor's presentation with its beautifully manicured lawns & gardens along with the lake water fountain provide a very relaxing environment. The visiting kangaroo also provides an added bonus & looks quite at home in the beautiful surrounds.

Dear Kenneth, Thank you for taking the time to write a review. It is always a joy to see you return. We are delighted to read that you enjoyed another stay at the Manor! We look forward to your next visit. Warm Regards, Maike Lawrence-Brown Basildene Manor

Beautiful place

Customer review rating 4.9/5

Michele Couples - 24/06/2020 Confirmed reviews ALL

Staff were lovely very accommodating. Breakfast was lovely as were the room. We were lucky enough to see a Kanagroo munching on the bushes outside our window. Dont think the gardener liked it though. Very peaceful place we love coming here. Nice to just veg out. Just a couple of notes - it would have been nice to have a micro wave in the room so you could heat food drinks up. Disappointed that we had to pay a surcharge for using a credit card. Im a business owner and I incurr the cost. As we pay the yearly invoice I feel this could be dropped and as Banks are making you go cashless its just another expensive we have to pay

Dear Peter, Thank you for taking the time to write a review and for your understanding of the new changes due to COVID-19. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon. Warm Regards, Maike Lawrence-Brown Basildene Manor

Good stay

Customer review rating 4.9/5

John D. Couples - 24/06/2020 Confirmed reviews ALL

Very nice room, great surroundings, staff available for anything.

Dear John, Thank you for taking the time to write a review. It is always a joy to see you return. We are delighted to read that you enjoyed another stay at the Manor! We look forward to your next visit. Warm Regards, Maike Lawrence-Brown Basildene Manor

Wonderful restful and welcoming stay

Customer review rating 4.9/5

Fran Couples - 24/06/2020 Confirmed reviews ALL

We had three nights with you. Despite the challenges associated with Covid19 we felt welcome, the breakfasts were amazing and your hospitality fantastic. I loved being able to walk into town. Will stay again.

Dear Fran, Thank you for taking the time to write a lovely review. We are delighted that you enjoyed your time with us. We hope to welcome you back to the Manor again soon! Warm Regards, Maike Lawrence-Brown Basildene Manor

Well located good stay

Customer review rating 4.9/5

Ray L. Couples - 24/06/2020 Confirmed reviews ALL

Was disappointed that hot drinks and cake was a no go and breakfast was very clunky hopefully you will return to pre covid19 conditions ASAP.

Dear Raymond, Thank you for taking the time to write a review and for your understanding of the new changes due to COVID-19. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon. Warm Regards, Maike Lawrence-Brown Basildene Manor

Child Free and Comfortable

Customer review rating 4.9/5

John N. Couples - 24/06/2020 Confirmed reviews ALL

Another pleasant stay. Missed the pen breakfast area due to restrictions.

Dear John, Thank you for taking the time to write a review and for your understanding of the new changes due to COVID-19. We are delighted to read that you enjoyed your time with us and look forward to welcoming you back soon! Warm Regards, Maike Lawrence-Brown Basildene Manor

Brilliant stay, Our only disappointment was finding Gorgeous Max had retired.He was a gem and brought a genuine professionalism to Basildene Manor,We missed you Max .

Customer review rating 4.9/5

Maria P. Couples - 21/06/2020 Confirmed reviews ALL

We always enjoy our stays at Basildene Manor , Covid brought necessary changes around breakfast etc and sometimes we needed to wait almost 30min before our table was ready . We totally understand difficulties but suggest more than one waitress so that coffee can be offered to those waiting. It did however give us an opportunity to chat with other patrons .

Dear Maria, We very much appreciate your comments regarding your stay at Basildene Manor. I apologise for the waiting time for breakfast and thank you for your understanding during these difficult times. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon. Kind regards, Maike Lawrence-Brown Basildene Manor

Great place to stay

Customer review rating 4.9/5

Julie M. Couples - 21/06/2020 Confirmed reviews ALL

Spending a few winter days at Basildene Manor is always a pleasure, welcoming staff and a great ambiance, spare hour or two spent by the fire in the lounge or sitting overlooking the garden from the breakfast room is very relaxing.

Dear David, Thank you for taking the time to write such a wonderful review. We are delighted to know that you enjoyed your time at the Manor again. We look forward to welcoming you back again soon! Warm Regards, Maike Lawrence-Brown Basildene Manor

Great spot

Customer review rating 4.9/5

Mal O. Couples - 21/06/2020 Confirmed reviews ALL

Very nice break, great service, well equipped room and facilities

Dear Malcolm, Thank you so much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Maike Lawrence-Brown Basildene Manor

Another Great Stay

Customer review rating 4.9/5

Neil Families - 19/06/2020 Confirmed reviews ALL

Covid-19 has changed things but some are the same. Pity breakfast had changed but still the conservatory feels good. But coffee machine is gone hope it's back soon. Rooms still great and staff are wonderfull as usual.

Dear Neil, Thank you for taking the time to write a review and for your understanding of the new changes due to COVID-19. We are delighted to read that you enjoyed your time with us and look forward to welcoming you back soon! Warm Regards, Maike Lawrence-Brown Basildene Manor

Good Stay

Customer review rating 4.9/5

Susan S. Friends - 19/06/2020 Confirmed reviews ALL

Good Morning We have stayed at the Basildene a number of times, its one of our favourite places. The rooms were,lovely, staff friendly but because of the covid-19 restrictions, there was no biscuits and coffee in the dinning room on our arrival which was the usual welcome. No breakfast Buffet to add that special feel to our stay in the morning. (Still had a nice breakfast serve up to us but didn't have that relaxed feel and lovely display It was those two things that added that special something. A staff member said it always may be like that( not sure if it was just her thoughts) but I was disappointed if it was the case.

Dear Martin, Thank you for taking the time to write a review and for your understanding of the new changes due to COVID-19. We are delighted to read that you enjoyed your time with us again. We do not know what the future will bring, but we are so grateful our Manor is filled with life again! We look forward to welcoming you back soon! Warm Regards, Maike Lawrence-Brown Basildene Manor

Amazing staff always accommodating

Customer review rating 4.9/5

Allan C. Couples - 18/06/2020 Confirmed reviews ALL

The stay is always amazing but missing the old extras, Coffee machine Breakfast as it used to be

Dear Allan, Thank you for taking the time to write a review and for your understanding of the new changes due to COVID-19. We are delighted to read that you enjoyed your time with us again and look forward to welcoming you back soon! Warm Regards, Maike Lawrence-Brown Basildene Manor

Homely luxury

Customer review rating 4.9/5

Michael Couples - 17/06/2020 Confirmed reviews ALL

Beautiful building, location, gardens with a high level of luxury tended by professional and friendly staff. This is why we keep coming back, for the wife and I, there is only one place to stay in Margaret River.

Dear Michael, Thank you for taking the time to write a review. It is always a joy to see you return. We are delighted to read that you enjoyed another stay at the Manor. We look forward to your next visit! Warm Regards, Maike Lawrence-Brown Basildene Manor

Well located close to everything & set in glorious gardens

Customer review rating 4.9/5

Anonymous Couples - 17/06/2020 Confirmed reviews ALL

Very helpful staff, lovely room though quite small, well prepared for the Covid distancing rules, good breakfast & a surprise touch with the gift of scones on leaving!

Dear Sheila, Thank you for your lovely review. We are happy to hear you enjoyed your stay at Grand Mercure Basildene Manor and we look forward to welcoming you again soon. Warm regards, Maike Lawrence-Brown Basildene Manor

The best customer service to date

Customer review rating 4.9/5

Gerard R. Couples - 17/06/2020 Confirmed reviews ALL

To whom it may concern I would like to say the customer service. My wife and I received by Ben and the whole team was amazing. I pick Ben out because we welcomed us with professionalism and true passion for his job. His knowledge was great and he was extremely accomodating to any needs we had. We spoke to different team members through out our stay. And your could tell they were all proud of the jobs. And worked great in a team environment. Our room was lovely and the breakfast was simply outstanding. So it’s a credit to yourself and your Amazing team. Ourselves and family members will all be returning soon. Regards Gerard R.

Dear Gerard, Thank you for writing such a wonderful review. We are delighted to read how much you enjoyed your time here. I will pass on your kind comments to our team. We look forward to your return! Warm Regards, Maike Lawrence-Brown Basildene Manor

Wonderful service and lovely hotel

Customer review rating 4.9/5

Joss O. Friends - 17/06/2020 Confirmed reviews ALL

After a very disappointing mix up and error in recording our booking, Danielle and her team handled the difficult situation very well and managed to make our stay really enjoyable and memorable in a good way. We can highly recommend the hotel and staff and can put the mix up in not having recorded our booking down to the current COVID situation. We are sure its not a normal occurrence and once again it was handled as best it could and we were made to feel valued and special.

Dear Joss, Thank you for taking the time to write a review and for your understanding of the new changes due to COVID-19. We are delighted to know that you enjoyed your time at the Manor. I will share your comments with our team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we look forward to welcoming you again soon. Kindest regards, Maike Lawrence-Brown Basildene Manor

Pleasure- good location in Margaret River and outstading set-up

Customer review rating 4.9/5

C &. G. N. Couples - 16/06/2020 Confirmed reviews ALL

briefly..... Perfect

Dear Gerard, Thank you for taking the time to write a lovely review. We are delighted that you enjoyed your time with us. We hope to welcome you back to the Manor again soon! Warm Regards, Maike Lawrence-Brown Basildene Manor
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