Grand Mercure Basildene Manor Accor Vacation Club Apartments 4 stars

After many many years as a club member I have noticed a change in priorities in this property. There are now more staff than ever, but the service is less personal and more brusque. I had booked two rooms months ago and requested if possible, at least one garden facing room and neither room had a garden view (which I accept) instead I got one that was downstairs facing the car park and extremely dark. When I asked if a possible move could occur the next day when rooms became freed up I was told very curtly that it could not even be considered - so my 4 night stay was in a very dark room that looked out on to a brick wall. As a member of many years and the fact that I had booked many months ago, I believe something could have been done for me. The little touches of cake in the afternoons I could not obtain - the young man on duty must have whisked it away on the dot of 5pm and it was not there at 12.30pm. It was very clean.

We had a lovely stay at Basildene once again. The staff are always very welcoming and the room is always ready upon arrival. We always enjoy coming back.

Always a welcoming smile when we arrive. Breakfast as always superb, love the prunes

We absolutely love Basildene Manor. This trip, we had 2 nights at Bunker Bay Resort and 2 nights at Basildene Manor. Being returning Guests it was like coming home. We were celebrating our 27th Wedding Anniversary and couldn't have been more delightfully surprised to return to our room and be greeted by balloons and locally produced biscotti. Such a special touch. Cannot wait to return - for the 5th, 6th, 7th time - we've lost count! Spoiler alert - the breakfasts are absolutely out of this world. Thanks to Maike and all the Team for making our stay so special. 't h

Welcoming, pleasant staff. Helpful with queries. Loved the coffee machine. Lovely room with beautiful views.

We don’t normally stay in a room with no kitchen facilities and out door seating which we use quite a lot but done the job for 2 nights the place was clean and tidy staff a1 couldn’t fault them

We have returned to this property because of the staff, location and beautiful building. The old building would be difficult to manage, but it is worth the effort. It is equal to some 5 star properties in Europe.

Staff, food, location and rooms are all fabulous. As mentioned in previous reviews, though, the TV needs updating to Smart with subscription like Netflix. It can be very wet and windy in MR in winter.

Nice & quite, staff were friendly

Very relaxing and tranquil

Nice facilities in bedroom and common area. Breakfast was fresh and delicious.

Stayed for one night in a King room. Room was very comfortable and clean. Particularly loved that the remote controls had been cleaned and placed inside a sealed paper wrap. Included a la carte breakfast was really nice.

We love coming back to Basildene Manor whenever we can. The staff are all lovely. This property is well situated, clean and extremely quiet. Our room had a lovely courtyard which is very cosy for those perfect evenings although with the weather, that did not eventuate for us. Breakfast was delicious as usual and we love seeing the wrens from the conservatory whilst we dine. The manor is close to so many tourist destinations and beaches. We’ll be back again soon.

We stayed 4 nights. The grounds are spectacular and the staff were really good. Great breakfasts overlooking the impressive gardens.

This is a very elegant property, lovely grounds and well appointed rooms. However it is really an up-market B&B - no Bar or Restaurant. It is a good place to be based to see the Margaret River area. There are plenty of eating options near by.