Grand Mercure Basildene Manor Accor Vacation Club Apartments 4 stars

Customer review rating 4.8/5 2,435 reviews

ALLSAFE approved hotel

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Grand Mercure Basildene Manor Accor Vacation Club Apartments
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+ 10 Services

Hotel extras

  • Complimentary Afternoon Tea

  • BBQ facilities

  • Devonshire Tea

  • Free WiFi

  • Central location to the region

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-out Paying
  • Laundromat
Leisure and activities
  • Swimming pool
  • Golf Paying
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
Business services
  • Copy/print service available

Hotel location

Grand Mercure Basildene Manor Accor Vacation Club Apartments

187 Wallcliffe Road
6285 margaret river
australia

Tel: +61897573140

Fax: (+61)8/97573383

Check-in from 15h00

Check out up to 11h00

  • By plane

    PERTH At 272km / 169.03 miles

GPS :-33.956285, 115.053472

Our accommodation(s)

Manor Room 1 Queen Bed

  • Max. number of persons: 2
  • Wireless internet in your room

Our restaurants and bars

THE CONSERVATORY

Type of cuisine: International

Each day a delicious hot and cold buffet breakfast is served between 8am to 10am in the manor conservatory. Accor Vacation Club members receive a discount. Lunch and dinner can be enjoyed at any of the many restaurants in the area.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Grand Mercure Basildene Manor Accor Vacation Club Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

2,435 reviews

tripadvisor

TripAdvisor Rating 5.0/5

985 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Long Overdue Getaway

Customer review rating 4.5/5

Bronco P. Couples - 27/07/2021 Confirmed reviews ALL

Staying at Basildene Manor is like returning to family after a long absence. From the moment we stepped into the reception area my wife and I received a warm welcome and immediately felt relaxed and at home. We stayed for a week and the feeling remained all week.

Dear Bronco , Wow! What a wonderful review, we truly appreciate your feedback. I am very happy to hear that you felt at relaxed and at home! We look forward to welcoming you back to the Manor in the near future. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Olde world charm

Customer review rating 4.5/5

Leone P. Couples - 25/07/2021 Confirmed reviews ALL

Delayed 7 night getaway for our 28th wedding anniversary. We have stayed many times before & this stay was everything we expected, friendly staff - Ben is such a lovely person to chat with - easy checkin/out, beautiful manicured gardens, very clean venue, love relaxing in the conservatory or in front of the open fires - and a bonus was the new coffee machine!

Dear Leone and Laurence , Thank you for writing such a wonderful review and for choosing to celebrate your 27th wedding anniversary at Basildene Manor! I am delighted to hear much you enjoyed your time here again and enjoy reading your excitement for our new addition to the family - the brand new Nespresso machine! Your kind comments will be passed on to the team with a special mention to Ben! We look forward to welcoming your next visit. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Fantastic venue

Customer review rating 4.0/5

Mark J. Families - 22/07/2021 Confirmed reviews ALL

The staff were excellent and very accomodating, with a great attitude. Would be great if rooms had a microwave and a sink but besides that we look forward the next of what we hope are many more stays

Dear Mark , Thank you for your feedback and taking the time to write a lovely review. We are delighted that you enjoyed your time with us. We hope to welcome you back to the Manor again soon for many more stays! Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Long time coming

Customer review rating 5.0/5

Anonymous Couples - 22/07/2021 Confirmed reviews ALL

We love coming back to the manor.

Dear Antony, Thank you for taking the time to write a review. It is a joy to see you return! We are delighted to read that you enjoyed another stay at the Manor and we look forward to your next visit. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Gracious and luxurious weekend

Customer review rating 5.0/5

Amy G. Couples - 21/07/2021 Confirmed reviews ALL

We were delighted and intrigued with the ambience and history of Basildene. The staff were genuinely friendly and helpful, our garden wander so enjoyable and our breakfast delicous. There were lots to do and see in the area and we found the local restaurants were excellent.

Dear Amy , Thank you for taking the time to write a lovely review. We are delighted that you enjoyed your time with us. We hope to welcome you back to the Manor again soon. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Very clean

Customer review rating 3.5/5

Moira H. Families - 20/07/2021 Confirmed reviews ALL

After many many years as a club member I have noticed a change in priorities in this property. There are now more staff than ever, but the service is less personal and more brusque. I had booked two rooms months ago and requested if possible, at least one garden facing room and neither room had a garden view (which I accept) instead I got one that was downstairs facing the car park and extremely dark. When I asked if a possible move could occur the next day when rooms became freed up I was told very curtly that it could not even be considered - so my 4 night stay was in a very dark room that looked out on to a brick wall. As a member of many years and the fact that I had booked many months ago, I believe something could have been done for me. The little touches of cake in the afternoons I could not obtain - the young man on duty must have whisked it away on the dot of 5pm and it was not there at 12.30pm. It was very clean.

Dear Moira, Thank you for taking the time to review your recent Manor experience. All feedback is received with gratitude and thanks as it gives us the opportunity to improve. Some changes that have occurred at Basildene Manor are due to new Covid-19 restrictions and our ALL Safe standards that we have to comply with. We therefore had to stop serving complimentary cake about a year ago and replaced the treat with individually wrapped biscuits. I am excited to tell you that our brand new Nespresso coffee machine arrived yesterday and is up and running! Our small Basildene team is currently looking for 4 new staff members and several employees are on holiday and sick leave. I will share your comments with our team so we can continuously improve the quality of our service. I understand your disappointment of not being able to stay in one of our 4x STUSUP with a garden view, although the courtyard rooms are usually very popular with our guests as well. We can never guarantee these rooms as it is subject to availability. Our room allocation happens very close to Arrival date to be able to fit all bookings into a grid. The only guaranteed garden view at Basildene Manor is the STUDLX. I apologise we weren't able to allocate a garden view room on this occasion. Please continue to add your requests to future bookings, as we always try our best to accommodate if available. Thank you again for sharing your experience, and we hope to welcome you again soon. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Another wonderful stay

Customer review rating 5.0/5

Tracy &. R. Couples - 19/07/2021 Confirmed reviews ALL

We had a lovely stay at Basildene once again. The staff are always very welcoming and the room is always ready upon arrival. We always enjoy coming back.

Dear Tracy and R. , Thank you for taking the time to write a review. It is a joy to see you return. We are delighted to read that you enjoyed another stay at the Manor and we look forward to your next visit. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Brilliant location

Customer review rating 5.0/5

Sharon Couples - 19/07/2021 Confirmed reviews ALL

Always a welcoming smile when we arrive. Breakfast as always superb, love the prunes

Dear Sharon and Wayne , Thank you for taking the time to write a lovely review. We are delighted to know how much you enjoyed your time here and our prunes on the breakfast buffet. ♥ I will share your kind comments with our team. I am sure that your feedback will serve even more as an encouragement to our staff as we strive to continuously improve the quality of our customer service. We look forward to welcoming you back again soon! Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Aaaahhh....hi Honey....we're "home"

Customer review rating 5.0/5

Carolena L. Couples - 18/07/2021 Confirmed reviews ALL

We absolutely love Basildene Manor. This trip, we had 2 nights at Bunker Bay Resort and 2 nights at Basildene Manor. Being returning Guests it was like coming home. We were celebrating our 27th Wedding Anniversary and couldn't have been more delightfully surprised to return to our room and be greeted by balloons and locally produced biscotti. Such a special touch. Cannot wait to return - for the 5th, 6th, 7th time - we've lost count! Spoiler alert - the breakfasts are absolutely out of this world. Thanks to Maike and all the Team for making our stay so special. 't h

Dear Carolena and Peter, Thank you for writing such a wonderful review and for choosing to celebrate your 27th wedding anniversary at "your home away from home"! We are happy to hear you enjoyed your stay again at the Manor. I will pass on your kind comments to our team and your review will land on our team's "warm & fuzzies" - the special reviews that help us thrive! We look forward to welcoming you again soon! ♥ Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

relaxing stay

Customer review rating 5.0/5

Carmel R. Couples - 16/07/2021 Confirmed reviews ALL

Welcoming, pleasant staff. Helpful with queries. Loved the coffee machine. Lovely room with beautiful views.

Dear Carmel, Thank you for taking the time to write such a wonderful review. We are delighted to know that you enjoyed your time at the Manor. We look forward to welcoming you back again soon when you can try out our brand new Nespresso machine that is up and running as of yesterday! Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Not bad

Customer review rating 3.5/5

Nigel B. Friends - 16/07/2021 Confirmed reviews ALL

We don’t normally stay in a room with no kitchen facilities and out door seating which we use quite a lot but done the job for 2 nights the place was clean and tidy staff a1 couldn’t fault them

Dear Nigel, Thank you for taking the time to review your recent stay at Basildene Manor. We are delighted that you have enjoyed the experience. I would also like to thank you for your kind comments to our team. For future bookings, if you choose a STUSUP room you will have a courtyard or balcony attached to your room. We look forward to welcoming you back to the hotel in the near future. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Love the ambience of Basildene.

Customer review rating 5.0/5

Doug C. Couples - 14/07/2021 Confirmed reviews ALL

We have returned to this property because of the staff, location and beautiful building. The old building would be difficult to manage, but it is worth the effort. It is equal to some 5 star properties in Europe.

Dear Doug and Susan, Thank you for taking the time to write a lovely review. We are delighted to know how much you enjoyed your time here again. I will pass on your wonderful comments to our team. The best reward for all of us within the Basildene family is a lovely review like yours! Thank you again and we look forward to welcoming you back soon! Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Very welcoming.

Customer review rating 4.5/5

David E. Couples - 14/07/2021 Confirmed reviews ALL

Staff, food, location and rooms are all fabulous. As mentioned in previous reviews, though, the TV needs updating to Smart with subscription like Netflix. It can be very wet and windy in MR in winter.

Dear David , Thank you for your fabulous review! We do hope to have more options in TV channels in the very near future. It is lovely to know you enjoyed your stay at the Manor and we look forward to seeing you again very soon. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Relaxing

Customer review rating 5.0/5

Martin M. Couples - 13/07/2021 Confirmed reviews ALL

Nice & quite, staff were friendly

Dear Martin m., Thank you for taking the time to review your recent Manor stay. We are delighted that you have enjoyed the experience and we look forward to welcoming you again soon. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Perfect rooms gardens and food

Customer review rating 5.0/5

Leeann S. Couples - 13/07/2021 Confirmed reviews ALL

Very relaxing and tranquil

Dear Leeann , Thank you for taking the time to write a review. We are delighted that you enjoyed your time with us. We always appreciate our guests’ feedback and comments and look forward to welcoming you back again soon! Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Great stay.

Customer review rating 5.0/5

Avinasha S. Couples - 12/07/2021 Confirmed reviews ALL

Nice facilities in bedroom and common area. Breakfast was fresh and delicious.

Dear Avinasha , Thank you for taking the time to write a lovely review. We are delighted that you enjoyed your time with us. We hope to welcome you back to the Manor again soon. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Enjoyable experience

Customer review rating 4.5/5

Cindym Couples - 09/07/2021 Confirmed reviews ALL

Stayed for one night in a King room. Room was very comfortable and clean. Particularly loved that the remote controls had been cleaned and placed inside a sealed paper wrap. Included a la carte breakfast was really nice.

Dear Cintia , Thank you for taking the time to write such a wonderful review. We are delighted to know that you enjoyed your time at the Manor and appreciate our high cleaning standards. We look forward to welcoming you back again soon! Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

“Our happy place”

Customer review rating 5.0/5

Nannycol Couples - 09/07/2021 Confirmed reviews ALL

We love coming back to Basildene Manor whenever we can. The staff are all lovely. This property is well situated, clean and extremely quiet. Our room had a lovely courtyard which is very cosy for those perfect evenings although with the weather, that did not eventuate for us. Breakfast was delicious as usual and we love seeing the wrens from the conservatory whilst we dine. The manor is close to so many tourist destinations and beaches. We’ll be back again soon.

Dear Colleen and Mark , It is always a pleasure to see you return to your happy place! We love your review and look forward to welcoming you back soon. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Well preseted, historical building. Great staff.

Customer review rating 4.0/5

Craig S. Couples - 09/07/2021 Confirmed reviews ALL

We stayed 4 nights. The grounds are spectacular and the staff were really good. Great breakfasts overlooking the impressive gardens.

Dear Craig , Thank you for taking the time to write a review. We are delighted to read that you enjoyed your time with us. We always appreciate our guests’ feedback and comments and look forward to welcoming you back again soon! Warm regards, Maike and the Team @ Basildene Manor Assistant Manager

Short stay

TripAdvisor rating 5.0/5

Derek P Couples - 16/12/2019 TripAdvisor review

This is a very elegant property, lovely grounds and well appointed rooms. However it is really an up-market B&B - no Bar or Restaurant. It is a good place to be based to see the Margaret River area. There are plenty of eating options near by.

Dear Derek P, Thank you for taking the time to review your recent Manor experience. We look forward to welcoming you on another occasion. Kind regards, Daniela and the Team@Basildene

Our most recent 20 reviews

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