Punteggio Tripadvisor 4.0/5 215 recensioni
The Sebel Swan Valley The Vines
79 Hermitage Drive
6069 THE VINES
Coordinate GPS:-31.765375, 116.012718
E-mail di contatto
Campo da golf
Accesso: 500 m / 0.31 mi 5 min walk
Accesso: 7 km / 4.35 mi 10 min drive
Accesso: 10 km / 6.21 mi 10 min drive
Accesso: 11 km / 6.84 mi 10 min drive
Accesso: 14 km / 8.7 mi 15 min drive
Accesso: 35 km / 21.75 mi 35 min drive
Check-in dalle - Check-out fino alle
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Il ristorante Muscats propone piatti "à la carte" e a buffet in un ambiente rilassato e informale (venerdì, sabato e domenica) sia a colazione che a cena.
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Aperto tutti i giorni, il Greenside Cafe serve bevande e gustosi spuntini. Gli orari di chiusura variano in base ai periodi dell'anno.
Le recensioni dei nostri clienti
Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutturePer saperne di più
Punteggio Tripadvisor 1.0/5
MariazBoys In coppia - Recensione certificata TripAdvisor
Booked through the Accor program. Upon arrival we tried to check in and walked around for 30 minutes trying to find reception. Tried calling the number which just rang out on several occasions. Ended up at the Novotel across the golf course to be told that’s where check in was. Signage yo reception was incorrect. Room was not very clean, bed uncomfortable and pillows were flat. There were no extra pillows or blankets in the room. Not everyone wants the a/c on at night. The car park is too small, more rooms than car parks. If you arrive later in the evening you will have to park on the main road in the dark. Lighting to the main entry is virtually non existent, we had yo use our phone torches to see where we were going.
Hi MariazBoys, Thank you for your email and I apologise for the inconvenience. I can imagine your frustration trying to check in. Our standard procedure is to send through an email to explain exactly how to check in and to find your room so I apologise once again if this was overlooked. We acknowledge your concerns of the cleanliness and the pillows in the room. We have contacted the property to ensure that each of our apartments have the correct number of supplies. Thank you for your feedback regarding the carpark. We are more than happy to assess the lighting to see if we can make this brighter. We appreciate your review and we hope to be able to welcome you to another one of our properties soon. Warm Regards Resort Services
Lovely but not not very clean
Punteggio Tripadvisor 4.0/5
TracyS333 In famiglia - Recensione certificata TripAdvisor
We stayed 3 nights in a two bed apartment. On arrival our address stated 79 hermitage rd , we arrived to find no reception spent 30 mins on side of the road trying to call resort with no reply’s . We decided to drive into the Novetel reception to ask where we would check in . Only to be told here this is the check in for the Sebel. No signs and the wrong address given . Apartment was fabulous but full of spiders dust and cobwebs ( see pics ) . Then we were told to strip our beds on departure (see pic) At just over $400 dollars a night and not serviced I think expecting your guests to strip the beds is very rude . Lovely resort but terrible house keeping .
Dear TracyS333, Thank you so much for your review; it has identified an issue which we were not aware of, and action has been taken to follow up the comments that you saw in the compendium regarding stripping the room on departure. Our team is just about to release a new online compendium which will be accessed via a QR code allowing timely changes whilst also reducing printing and waste costs associated with these types of documents. It looks as though our team has picked up on this detail in the new version and it should be released to the property within the next 7-10 days. I have followed up with our Reservations Team regarding the street address for your check in and have been advised that a confirmation letter was sent to your email advising of the check in procedure at The Novotel Vines, however I understand that sometimes this type of information can be overlooked and apologise for the inconvenience that was caused. The Vines team continues to work with our pest control company to eradicate the issues in the area associate with spiders and have also been notified of your comments regarding dust. I would like to thank you again for your review and assure you that we will continue to work with all our teams during these challenging times to provide the best product we can, and hope to be able to welcome you to the resort on another occasion. Warm regards Resort Services
Another lovely family break
Punteggio Tripadvisor 4.0/5
porter082021 In famiglia - Recensione certificata TripAdvisor
We had another wonderful family break at The Sebel in the Vines. Booking a 2 bedroom, 1 bedroom and a suite. Each room was well appointed with everything you need. BBQ's provided outside for your uses.
Dear porter082021 Thank you for your kind review and we look forward to welcoming you for another family break soon. Warm regards Accor Vacation Club
Punteggio Tripadvisor 3.0/5
kylamariem2014 In coppia - Recensione certificata TripAdvisor
My partner and I chose the sebal for my birthday weekend. Check in was pleasant but I did mention it was my birthday however nothing upon arrival to make it special to say happy birthday. The view was nice and bed was comfortable, really enjoyed seeing some Roos. However, bundles of hair in the bathroom upon arrival was disgusting! I asked for new towels but the lady at reception said it was extra .. okay ? And dishes were not cleaned properly- it took us forever to find the number for reception until the last day... should of been mentioned on the phone or somewhere where it’s visible to guests. When checking out I did mention it but no compensation. Breakfast at the Novotel is TERRIBLE! $64 for two people for limited options best go out into swan valley to cafes much nicer, cheaper and fresh! Overall it was nice but wouldn’t stay again for the price I paid.
Dear Kylamariem2014 Thank you for taking the time to review your stay at The Sebel Swan Valley, The Vines. We appreciate all feedback, and your review has been shared with the team at the property so that any issues raised can be addressed. I apologise on behalf of the property for the cleaning issues you have mentioned. I hope you enjoyed your birthday weekend and may consider staying with us on another occasion. Kind regards Melanie
Punteggio Tripadvisor 4.0/5
polla_1 In coppia - Recensione certificata TripAdvisor
What a lovely stay at the Sebel Vines. First time at the Sebel in the Swan valley. We had beautiful views and spoils with all the birds and Roo’s around. The apartment was so nice and spacious. Will definitely be going back.
Dear Polla_1 Thank you so much for your review; it is wonderful to receive such positive feedback. We hope to be able to welcome you back to the property on another occasion. Warm regards Melanie
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